Austin Air Conditioning Inc.

I built a new home 3 years ago and Austin Air conditioning was the provider my builder used. I would never recommend them. My first night in my home the unit would not turn on and shortly after that we had to have major components replaced. I have been in the home 3 years and have had to call them out every winter and every summer to fix something. They tell me this is not excessive failure and that is their answer. I would try someone else before using this company.

We paid them over $ 200 to repair a musty smell coming from the AC unit. Things already didn’t seem good because the guy working on it couldn’t even get the unit to come back on after supposedly fixing it and had to consult with someone by phone. Afterwards the smell was still there and I called them back. Their «best technician» came over and looked at it. He listed many repairs needed and promised to get me an estimate Asap. Never heard from them again.

I had been using them for five years prior and luckily only needed their service for hvac maintenance every 6 – 12 months. However things have been getting shaky since last summer when their phones were down for weeks. But– This last time to set up service, i’ve called six times (I don’t know why I didn’t give up prior except I’m loyal), emailed them and still have yet to get complete responses back about costs, maintenance, timeframe, etc. Wow, this is a poor business model. I am giving them a generous two stars for benefit of the doubt that their phones and Internet service went down. I’m not holding my breath that they will ever call me back.

Excellent professional service. You just can’t ask for anything more than what this company gives. They are very professional and efficient.
The woman on the phone had me email a picture of my air handler label to her so she could call the manufacturer to verify the warranty.
They bought the replacement coil the next day and installed it two days later. They are very polite on the phone. The service men were clean cut, very polite and efficient. No payment at the time, because they had to put my credit card on file in order to take the job.
They made sure that all I had to pay for was the labor, because they work with the manufacturer directly for payment of the parts under warranty.
I highly recommend them and they are in my address book, so I won’t forget them when I need their service in the future. They are the most trustworthy company in central Texas. I just looked them up on BBB and they have A+ rating; they earned that!

These guys are either totally incompetent or are out to rip you off — I’m guessing the latter. My AC stopped cooling and was only blowing warm air so I called Austin AIr Conditioning to come take a look. My builder had used them to install a new unit when I remodeled and they seemed to do a fine job (similar to the previous reviewer’s experience). The unit in question was about 15 years old and after looking at it the technician stated that it was leaking freon and the whole unit needed to be replaced. He stated it was an R22 unit and he was not allowed to replace freon in this type of unit. He stated he could either replace the interior cooling components for around $ 3300 or the whole unit for $ 4500.
I almost said yes but my wife said something didn’t feel right so we called another company to take a look. The other company (Fontaine Air Conditioning) came and after a quick inspection said the freon was fine and that a low pressure cutoff switch was faulty and needed to be repaired. After about 30 minutes the unit was running and cooling great — total cost $ 87.
This company appears to have moved and is now in Pflugerville but they still service the Austin area — same phone number. Beware!