Hertz Rent A Car

I have to say Hertz is my first choice when it comes to rental companies primarily because of the rewards program. This recent rental was a reward rental. If you want to book a reward rental DO NOT attempt to use the website. It is very difficult to negotiate and every time I tried it told me i did not have enough points… when I did. Save yourself the headache and just call the toll free number. I found out after I booked that I would need to leave early than planned so I tried to call the Pensacola location directly to change the pick up time. It took 15 minutes before the call was answered and even then they didn’t change the time so when I showed up at 7am instead of 4pm the clerk didn’t have the car ready. The clerk did not go over anything with me so I was shocked to see they held $ 256 on my account instead of the $ 34 they quoted. Another call to Pensacola location which I gave up on after 10 minutes of no answer… but a call to the toll free number gave me the answers I needed. To sum up… don’t even bother with the local rental location, they do not have any professional customer care and don’t use the website… it is difficult to understand and navigate but do use the toll free number.

Everything was great, with exception of lasy hertz rep sitting outside mobile albama airport talking on her cell phone. Refused to go in and check my car in

This experience on 5÷31÷2016 was better than usual. There were no long lines. The person who assisted me was very knowledgable and professional. He explained to me that there would be an extra $ 200 charge ABOVE my reservation cost to my credit card. Last time they did not explain this and I had to call to get the details after I saw the excess charge. I DO NOT like this since we all have to suffer for other miserable users.
The return process was GREAT, easy and quick since I was the only one returning.
The car I reserved was supposed to be Luxury Class. It was nice but I would say it was Premium and NOT luxury.

I have never written a negative review on Unilocal ever before but this rental was horrible. When I landed I had to wait in line a long time. Even though I was a gold member and stood in the gold line there was no attendant for the gold section of the counter so after they helped everyone else in the standard line then they helped me. I thought gold was suppose to make the rental process faster. So finally get the keys already running late to where I need to go pull out of the garage and realize that it looks like someone had vomited inside of the car. It was was all over the rear view mirror, audio system, windshield, and guages. Was so gross and I had to clean it up after I got where I needed to go. On the outside of the car the tape from when the car was transported had not been removed correctly there was grey tape residue on every door on the paint. Never had such a horribly cleaned car from hertz before.
This was such a rotten experience that I’m going to think twice before I rent from hertz again.

This was the slowest rental car experience I’ve ever encountered. I rented through Expedia and as this was at an airport I expected streamlined, efficient service. Though there was a long line, there were only two employees. And they seemed to have trouble writing down car numbers. The woman was nice but overwhelmed. And then finally we get our car rented and… another 15 – 20 minutes outside in the garage. Need more staffing and better processes.

Great customer service & easy return! Appreciate the service. I’d recommend them. Though I haven’t used any other rental. A plus was the car was clean.

This experience was so bad, it Hertz!
I feel bad giving this Hertz location one measly star when I used points, so paid only a pittance for having a rental car for a week, but what a mess.
Our flight arrived on time and we proceeded directly to the Hertz desk and got in the Hertz Gold line. All of the employees behind the counter looked positively frantic and the non-​Gold line was crazy long. After a few minutes, I was asked if I really was a Gold member in a somewhat accusatory tone, as if the person thought I had gotten in that line because it was shorter. Yes, I was grateful for the shorter line and yes, I am a Gold member. Having established that I wasn’t just some sneaky bastard trying to put one over on everyone, I was soon notified that they were out of cars and there would be a wait. How long? Well, we don’t really know. We’re working on it. After about 15 minutes or so of observing mass chaos behind the Hertz desk, I notified an employee that I would be willing to take ANY car they had available, at which point, I was offered a «high mileage Chevy.» What I ended up getting was a Chevy Sonic, a car just slightly larger than Sonic the Hedgehog, and perhaps slightly less comfortable to drive than an actual hedgehog would be. Nonetheless, it got us from point A to point B and back again, so all of this irritation really boils down to a FWP. But this experience is a reminder of why I am now mostly a National girl.

Rented a car for one way, but had to cancel and return to original location within 2 hours of pick-​up due to unforeseen circumstances. They charged me the daily rate, which was understandable, but did not tell me the daily rate was $ 77, $ 40 higher than any daily rate I had researched! They forced me to pay a rate that I never agreed to and I will NEVER rent through Hertz again. Within 30 minutes, I walked 5 booths down to Payless and rented another car for 3 days for only $ 53, $ 24 LOWER THAN THE ONE DAY RENTAL WITH HERTZ that I NEVER agreed to.

This Hertz office has the most ridiculous reservations process I have ever encountered at a rental car company!
I pre-​booked a car online several months ago. I was told the Hertz system couldn’t complete the transaction because I didn’t have the same credit card to pay for it??? Next, Suzy Q (her real name) told me I would need to call the national reservation line an re-​book a car? So… What does Suzy Q do at the reservation?
Finally, I got the car booked, and I found out the next day that Suzy Q had tacked on $ 60 extra for insurance that I never originally booked. I was also never asked about adding insurance either. Oh wait… now I know what Suzi Q’s job is!
This whole booking process smells to high heaven and I plan on contacting the company headquarters and lodge a complaint.

This is the worse Hertz rental location ever. I am a Gold member and I had to wait 30 minutes to get the car I reserved. Then, the car does not have never lost GPS like I had reserved. Then, I had to walk back in the counter in the airport to ask for one. Got one, walked back to the car. The GPS was broken. Walk back in and got another one. At the end, it took over 40 minutes.

First car we rented the heat was broken. Drove back to the airport the next day to swap it out. They did upgrade us to an SUV, but only because it was literally the last car left. When we returned the car, we filled it at a station about 5 miles from the airport. The employee said the car was at ¾ of a tank low and tried to charge us $ 25. We walked back to the car to visually check the gauge with him and it was at FULL. Won’t use them again.

One would assume that the more expensive car rental places compensate for their jacked up prices with exceptional customer service. Not so for the Hertz in the Pensacola airport. I was flabbergasted by the witch who assisted me, in her sarcastic, abrasive manner — as though I am such an inconvenience because I don’t have a reservation and I would like to use a Hertz coupon I had previously printed from the Hertz website.
I stepped over to Alamo where I was treated like a person. Hertz, your employee’s nastiness lost you what could have been a faithful and consistent customer.

As a Hertz Gold Member, I’m very partial to renting from Hertz. I enjoy the ease of picking up your car from the gold member area without all of the paperwork, lines, etc. This location was no different… very easy in/​out process. The cars are located in the parking garage across the traffic lanes from the baggage claim area. I was literally in my car less than 3 minutes from picking up my bag from the baggage claim carousel.
Thanks again Hertz!
Return Factor — 90%