Car Splash & Lube

The equipment they have to wash the cars is very powerful and gets everything very clean. Problem is that it damages cars. In addition to the machine ‘washing’ the BMW emblem off one of my wheels, my paint received micro scratches on the lower door panels (I normally don’t use ‘touch’ car washes, my bad). When I asked about this, the ‘friendly’ attendant pointed at the sign, which is conveniently posted in a place where you are supposed to read it while trying to maneuver your wheels into the slots. At the top of the list it says ‘no damage claims for cars older than 5 years.’ What a joke! I do realize that this is not exactly a legally binding statement, but they’d rather lose a customer than replace a $ 25 part? Customer retention is vital to new businesses, but not a priority here. I left my name and phone number but never received a call from the manager as promised. I will happily replace this part out of pocket for $ 25. But I will not be back, and neither will any of my friends and family members. As far as the vacuuming is concerned, you’re probably better off doing this yourself. Over the years, I’ve had pop-​out cup holders broken off, money vacuumed up (or taken), every single one of my plastic twist bolts for the rugs broken off, and electric rear window shades broken (they tried to manually lower them instead of pushing the button). I’ve had car wash attendants try to drive my manual car that clearly didn’t know how to drive a manual, and I’ve come home realizing only the left side of the car was vacuumed, after generously tipping the guy. I don’t mind vacuuming my own car.

This car wash is new management and clearly new owners. Wasn’t a fan of the first place. The new mechanized self service selection is reminiscent of your typical gas station car wash. The problem, I think, is it confusing and you have to ask someone to know what you are paying for. It’s really confusing. At the end of the wash a light tells you to «Wait» after you drive out But there are cars coming behind and they will hit you if you obey the sign. I bought full service so I was expecting to be told where the car should be for the vacuuming etc.
Didn’t happen. More confusion. Then when politely confronting employees, they were like yeah well it’s the owners problem. Really? I gathered the car wash got new equipment requiring less labor, reducing the labor force, and sacking a lot of people to save money. They still offer full service bi now you can get a cheaper wash which offers lots of free vacuums for you to do it yourself. Not what I was looking! If I was going to do it myself I would rather just save the $ 22, not give it to you to drive through a machine car wash which I think put lots of micro scratching on my right rear panel. I’m not certain it wasn’t there but I noticed it.
THEN, after the guy did his full service cleaning part, I had to drive out against traffic through the in lane. Now how does that happen if it’s real busy.
The owner needs to provide better service. Eliminate the confusion. And if that requires labor you cannot afford then you’re going to lose your investment. BECAUSE if you cannot work out the kinks here you’ll be out of business.
A lady in the lane next to me was so confused she just backed up and left.
SAVE YOUR Time and money and wash your car yourself. Because right now it’s a better option than taking it to these people. Literally my windows are still dirty.

Absolute rip off. Spent $ 19 for they“managers special” thinking it meant a good cleaning like they used to do. Nope. That just meant I drive my own car through the car wash and had the privilege of cleaning the interior myself using their «free» vacuum. An absolute rip off.

This place is WAY overpriced for the quality of car wash they provide. I always have to make sure that I inspect the car after they hand it over to me because its never finished correctly. Sloppy work

Why is this place still operating? The Sesame Street characters are on the loose and are washing cars folks. They do a lousy job on washing cars. The time I went here one of the characters thought it was cool to turn my car stereo up high and have a block party… Pissed… I would rather run my car through your typical auto gas car wash.

If I could give this place 0 stars I would. This place is terrible. Super overpriced and very poor service. Went it for a $ 20 car wash and my car came out dirty. Not to mention, they take forever. I complained to the manager and they «cleaned» my car a 2^nd time to only a minimal improvement from the first time. Apparently the $ 20 car wash, their most expensive wash, does not include wiping down your dashboard or cleaning your doors. The whole interior of my car looked just the same as before the «wash.»

There’s a reason this place never has a line for the car wash — they SUCK! About a year ago I stopped going there because my car was always just as dirty when I left as when I brought it in. For the $ 20, they could at least do a better vacuum job and wipe down the dash. They don’t! I gave it another try yesterday since the car wash down the road at the Shell was pretty packed, and I won’t be doing that again. Nothing has changed in the last year and I’m surprised they are even still in business.

If I could give this place zero stars, I would. The worker at the car wash broke my mirror off the car and dented my car in two places during the car wash process. The damage was documented on surveillance video from multiple cameras that I reviewed with the ‘manager’. I was told I would be reimbursed for the damages, which was a lie. Now I am stuck with out-​of-​pocket damages caused by the negligence of the workers hired by this establishment. NEVER AGAIN will I take my vehicle here. OTHERS BE WARNED!!!

This Car Wash is the worst I ever used. Very slow, quality of work is horrible. They don’t wipe down the door jambs the water had dried on the windows since they are so slow. I asked to speak with a manager and was told that no manager was on duty. I asked to speak to who was in charge and some guy from the oil change area came over who spoke very little English. This guy pretty much said you no like then go. I would most defenitly not use this car wash. Keep driving anything is better than this place

Although I keep going back I always find a mistake and they are good about fixing it, they never give me a hard time and always give me something at a discount or free for their mistakes. Last time I was there they didn’t screw on my oil filter and thank goodness I caught it right away as I was headed out of town in my car with no oil! If you go check their work!!! as with anyone who touches your car. You never know when someone elses mistake can cause you a major headache.

I went to this car wash a few times and each time was a disappointment. It looks like a good wash but when you get your car back and take a close look it’s really not that clean inside and out. Waste of money…

If you like waiting a long time to have your car washed then this is the place for you. Their equipment is falling apart and the owner doesn’t appear to care about the appearance of anything.

Car Splash & Lube
Pembroke Pines, FL
These people always come out and tell you that you need something extra done to your car. Once I had a car that was only 6 mos. old and they tried telling me the filter was dirty. We avoid the place completely now.