Shipley Donuts

Came here to visit from new York/​jersey and I had to get a taste of the donuts in Texas. I must say I was quite impressed with the variety of donut flavors they had. The customer service was friendly and I really enjoyed the donuts. And its less than a dollar each donut! Where I’m from its $ 4! So this was definitely a win!

The glaze doughnuts are wonderful. Just wonderful. Especially right off the warming rack.

I like the variety of donuts they have but I can’t stand the awful customer service. The girls never greet you or smile. After getting my change last time, the girl rudely called the next customer even though I was still there on the counter. I only come here because I have no choice (it’s the only Shipley’s by where I work) and because of the variety.

I like this location because it always has a large variety! I love Long Johns and I don’t think they sell them at all Shipley’s.
The donuts were still fresh even at 7:30pm. The drive thru guy even threw in some donut holes for frizzle so that was nice! Very much appreciated sir!
There’s not a whole lot more to say other than that! It’s just donuts, tasty, fresh and at a great price.

Service is always great & the drive thru is pretty quick. Staff is very friendly. Donuts, Kolaches, & Coffee are always Hot & Fresh. Usually stop in the mornings and I’m never disappointed.

Sunday, It was a rainy day, I just picked up my son from Hobby Airport. I was very hungry and tired. My niece Cathy was craving for kolache. So it was around noon time. I planned to order 6 kolaches. I went through the drive through. I could not wait to take a bite of the kolache. As I was driving I bit into one and the ends of the kolache was hard like it was sitting in the warmer too long. I was so disappointed. When I got home and checked all six kolache all were hard at the end.
That is over $ 10 worth of kolaches. I called the manger who was very sweet. He took my name and said come by anytime and we will give you another six.
Monday I stopped there on the way to SilverLake Elementary and decided to get the kolache. The same lady was at the drive through window. I told her I spoke to Michael. She looked at me with a disgusted look. «0h, your the kolache lady, Michael told me. I worked Sunday all day and I don’t remember seeing your face. She was so rude. She made me feel as though I was a liar and was trying to rip Shipley off. She said, «I always make sure my kolache are soft before I give them to my customers, open the bag and check it please!» I was already appalled, it did not matter now, the kolache soft or hard, her attitude tainted my taste buds.
She was rude and I kept calm because I am a positive role model for my son. 7:30 am too early in the morning to start out on the left foot. I held my tongue. I thought how does this lady treat other customers?
You come here to enjoy donuts and start out a good day. This lady drained me and will drain others. I don’t go to that Shipley donuts as much anymore.
After dropping my son off I call the store, Julio answered, I told him what happened. He apologized and said he would talk to her. I told him the second batch was hard too and decline his offer for new kholache.
My boyfriend likes the walnut chocholate by covered filled bar. They had one with no nuts, the make cashier added walnuts. He was nice about it. cordial guy
Another time same thing happened they had one without nuts. So the drive thru lady was at the counter with the same attitude. She said all we have is what you see right there. So I said when I was here last time the male just added walnuts in top for me.
So she rolled her eyes and did it and charged me. This location lost me as a regular customer. The other Shipley in pearland near 35 is friendlier.
I read the other Unilocal review about the rude drive through lady. I bet this is the same lady. Times are hard we all need jobs to raise or family. We all work hard for our money. She needs a major attitude adjustment and need to take a class on customer service. This location is probably losing a lot of business because of her.
«Yes, she does not remember seeing my face, but I will always remember seeing her face!»
I suggest retrain staff or hire more positive people like Discount tire staff and ChickFillet staff in Pearland. There smiles and appreciation always bring back.
The Shipley on 518 near 35 are nice. The Shipley on highway 6 in Alvin is nice too and their donuts are always fresh. The kolache is so soft and warm as though they come straight out from the oven.
I believe in second chances. If this location train their staff on manners. It would be nice to go there and order fresh donuts and get treated like a human being.

Food is always great but they need to teach the staff some good customer service. The girl at the drive thru today had the longest face as I was giving her my order. Never smiled. Body language was very negative. Seemed like I was such a bother.

Yes we do like this place. It is new to the neighborhood and we are glad it is here. The food is always good. The staff is friendly. It seems clean. The drive through is fast too! We go here several times a month.

good place to get do-​nuts. the people are friendly enough. the drive thru can get busy in the morning. so be prepared to wait. if you don’t have the time or patience to wait you might as well get off and go inside to get your food.

Excellent. This is my favorite location. Always get fresh hot glazed donuts and the kids love them. We keep coming back for more…

ehhh… the donuts cold and thick

I love shipleys but not this location. They never have fresh doughnuts. Other shipleys locations make doughnuts throughout the day. I dont know if the other shipleys are individually owned but its nice to go in there in the afternoon and get some doughnuts that arent stale and cold.

I just consumed another cinnamon sugar donut. Just because.
It’s 1:30 PM and the box of dozen donuts from Shipleys is slowly disappearing. The dozen kolaches? Gone. They lasted about five minutes. My favorite? The jalapeño, sausage, and cheese. It was kind of like eating a bagel dog but instead of a bagel it was like pan de sal (Filipino bread). The bread was buttery, golden, and slightly sweet. The sausage was a hot dog and it reminded me of the cheddar hot dogs of Oscar Meyer, the kind I used to eat as a kid. The kind where the cheese was injected inside of the hot dog. It tasted just like that. So delicious!
I had studied the donut menu and picked the iced coconut donut and a cherry filled one. These donuts were just the right size, about the size of the palm of my petite hand. The cherry filled donut was not so sweet or tart. It was bright red jelly and perfect. They also have blueberry, strawberry, cream, and bavarian filled ones too. The coconut donut had white icing with shreds of coconut on top. Definitely more exciting that the plain iced ones or cake donuts.
There was a very long line in the drive thru and inside the store. You can watch them make the donuts just like at Krispy Kreme. Everything is orderly and the service is good. Value meals exist. Two donuts, two kolaches, and a soda. Not bad and you can definitely make a meal out of it. I, on the other hand, had three kolaches and three donuts. Don’t judge. You’d have done the same.
Five stars!

I love love love the drive-​through lady at Shipley’s! She is the nicest and remembers my order, even when I can’t (before coffee)… and that’s a 3 person order!
The donuts are famous around here. Totally different from any others. I haven’t been as much, lately, because they don’t have a non-​dairy option and my daughter and I are sensitive to dairy.
There is nice outdoor seating for Spring or Fall.
Oh… and the drive-​through ladies know English, silly!