First Choice Emergency Room

First of let me say that I am a physician with almost 20 years of experience. I took my teenaged daughter here because she was vomiting and had a severe headache (10 out of 10) for the entire afternoon and was begging to go to the ER. She is deathly afraid of needles so when she knew she may need to get blood draw and possible get an iv and still insisted she go to the ER, I knew that she was pretty ill. I took her here because of the location and because I knew that with her continuous vomiting, no oral medications I could give her were going to work and she needed something to help with her vomiting. She has had a few migraines in the past and I was pretty sure that this was just a really bad one. I wanted her to receive something for her nausea and her pain.
When we got there (Saturday afternoon), the place was empty which I thought was good– short waiting time. The receptionist was very good and even turned down the T.V. in the waiting room because the noise was bothering my daughter.
We were taken to the back pretty quickly. The nurse, Romie (sp?), was extremely professional and sweet. She asked all the right questions and made my daughter feel as comfortable as possible for being in a medical setting.
When the physician came in, he to asked my daughter all the right questions. His physical exam was OK– by the time we were seen her headache was 3 out of 10 (maybe she hadn’t thrown up all of the oral medications she had taken were finally working in her system and had started to work a little bit). But then he proceeded to talk about doing a CT scan and lumbar puncture because that is the ER protocol. He also threw out the names of about 10 different medications that could be given to help with my daughter’s headache. He mentioned giving her narcotics several times. He told my daughter that being in the ER, she was wasting my money. Then he asked me what I was looking for. I had to spell out specifically that if he could give her something for her nausea and her headache that I would be fine with that. I had told him I was a physician, so maybe he was trying to show me he knew his stuff, I don’t know. He also told me that he also works for St. Luke’s– why, I’m not really sure. So after my daughter receiving an injection for her nausea, prescriptions for some pain medications in case her headache worsened again and some Gatorade, we were on our way.
The physician seemed as if he felt we were wasting his time because my daughter was not having a stroke or heart attack and she had all of her fingers and toes still attached.
I try not to be my children’s doctor, but I think my daughter would have had the same outcome if I had just prescribed her some Phenegan rectal suppositories myself and called it a day.

I had surgery two weeks prior to my visit at FCER. I was running a high fever and thought I might be dehydrated. I was taken right in and an x-​ray showed I had pneumonia. Dr. Bui and staff were very courteous and professional. I was given an IV of antibiotics, two prescriptions, copies of my records, and I was out in less than an 90 minutes. The last time I went to the ER of a major hospital I laid on a stretcher from 2pm to 1am until I was taken to a room.

My son needed stiches after cutting his hand I had to tell the doctor to give my son more lidocaine to numb his hand more before proceeding to stiche his hand. He was not teen friendly at all no compassion and he really didn’t want to be there. He needed more bedside training but maybe he had it but didn’t pay attention that day. The front desk was very polite. The nurse half ass put the dressing on but that’s nursing today

Update to post below: after putting this up, I was contacted by their customer service. They were very friendly and wanted to resolve this. I was able to get things resolved in a way that was acceptable. I’m changing this to four stars. The experience at the office was great, I wish they had been more aware of the costs of some of the unnecessary items they suggested so this could have been avoided, which is the only reason this is not five stars.
Original post: I went there a few months ago. The experience of going there was great. The bill afterward, no so much. To date, they have charged me for nearly $ 10,000 in costs (of which I have to pay, after insurance, about $ 2000). This is frustrating because at the time, all of the tests were things they said we should do just in case, even though they were confident they had determined the issue. Well, it turns out that the number of procedures they do dictates the «facility charge.» For me, that was nearly $ 5000. I think they should have a moral obligation to say «hey, we think it’s this, do you want to spend a few more thousand dollars for this other test» rather than «we think it’s this, but let’s do this other test, too» which is what they did to me. They know that adding tests influences costs, but it’s not like a normal office where the cost is just for the procedure itself, but it influences all sort of other things. Just BEWARE when you go and ask them about their unnecessary procedures – how needed is it, and how much will it cost. What was going on with me was not life threatening, and what was suggested was totally unreasonable I now know.

Just visited this facility this morning. Service was great, fast and efficient, yet thorough. The nurse took her time to access my problem, Dr. Javaid kindly explained my condition, prescribed me my needed medication, chatted about family values like friends do.

Do not go here unless you’re dying and everywhere else is closed– which wouldn’t be the case. Go to your local ER.
We had the unfortunate incident of a small child getting a sprained knee during a weekend after 8pm where urgent care places were closed. I was just looking for some pain prescription and potentially some short crutches for him to get around the next day.
We checked in pretty quickly, a nurse took some quick vitals. Then Ralph Love peeked his head in and asked if we wanted an x-​ray even though there was no need for one. After literally a 15 second conversation, he left and the nurse gave us an ace bandage. In and out in 10 minutes.
The bill was $ 620 for facilities charge and Dr Love’s consultation fee was $ 630. It seems pretty outrageous for what we did out there. I also read a fine print that this place will charge for facilities, doctor’s consult, plus if you take an x-​ray, a radiology charge will be billed too.
Also, if it matters to some of you. Dr Love is not an MD, but a DO.

Patient was taken to FCER due to feeling very weak, dizzy, fainting and having heavy bleeding… The staff and Nurses were friendly, seemed caring, competent and worked quickly while asking just right questions to see how best to treat the problem. They were consistent with their rounds and checking vitals and comfort level. They mostly just administered an IV with sodium chloride to help treat the dehydration, labs came back and it was revealed that patients hemoglobin (red blood cells; oxygen for the body) level was well below average which also contributed to the fainting, weakness and dizzy spells but really did nothing about the main concern/​the root of the problem which was the heavy bleeding that caused the above symptoms and could have died! Patient stayed appx. 6 – 7 hours before being released to go home. A hefty copayment was taken. The next day patient felt like needing to go back to the ER, but didn’t want it to feel like another waste of time and MONEY. Instead, got an emergency appointment with patients regular MD and was quickly admitted to hospital where proper treatment took place i.e. indepth testing, monitoring, a blood transfusion, fluids, nutritious meals and meds to STOP the bleeding that was causing all of the above symptoms in the first place.

My son had a minor medical emergency and we had our fist visit to First Choice Emergency. The staff and doctor on call was friendly and we were in and out quickly. They even followed up with a card im the mail and left a voice mail just checking on my son. That is excellent service. I hope that we do not have to visit an emergency care unit anytime soon but if we do then we will go back to First Choice Emergency.

I had previously used another ER center in Pearland that I was happy with, until the last visit there they were very rude, left me & my daughter waiting for discharge paperwork for nearly an hour and then later tried to fraudulently bill me and my insurance (and were caught.) I knew I had to go somewhere else this time and had heard good things about this place. Went early on a Sat morning and it was super quiet. I got a friendly hello right when I walked in and was called back before I could even finish filling out the first sheet of paperwork. Everybody was very quick and friendly and even better, TV in the exam room while you are waiting (for test results, in my case.) If I am in another situation like this and sick with my doctor’s office closed, this is the new place I’m coming to. I wouldn’t hesitate to bring my child here either.

We had a wonderful experience at this ER. Everyone on staff was extremely helpful, kind and compassionate to myself and my daughter. They took great care of her and were very quick to get her the care she needed. They even called the next day to see how she was doing. I would absolutely recommend this ER to anyone. So thankful that we found it.

The good news is Pearland has 1000 emergency rooms to choose from, the bad news is I chose this one as it was closest to my house. If you have a screaming child who is clearly in pain and uncomfortable, you have tried to no avail to make it better with your mommy super powers, you are at the verge of a meltdown yourself because no one likes to see their child hurt and you are looking for help, answers and compassion, then by all means go somewhere else. By far the WORST hospital visit in my entire life from the moment they called me to the back. My 11 month old was running fever, had projectile vomited like a grown man would and started taking short ragged breaths so naturally I was freaking out a little. I don’t know if her wailing bothered them or if we had just interrupted a tantalizing game of tic tac toe, or if they were just in a rush to get to the ZERO other patients waiting but they seemed very irritated with us. The doctor does his routine checkup and it turns out one of her ears had an infection and it was very red. He walks out and a nurse comes back in with tylenol. asks in a little too much of a condescending tone «Are you going to be able to give this to her?» While I admit I didn’t take a college course on tylenol administration, I was pretty sure it was something I could handle. Now I was a bit hesitant because the last dose I gave her was when the previously mentioned vomit episode occured. I squeezed half the dose in her mouth and she started coughing violently and proceeded to gag and then choked a bit, I called for the doctor and the nurse walks in and says «yes» I said sorry she was gagging and I got nervous. She says «you just need to hold her down and squeeze it in her mouth. She’s gonna swallow it, it’s their natural reflex» Ok but she was choking and I believe that’s a natural reflex too. Whatever. She then says «is this your first baby?» No «oh no? Well how old is the other?» 10… «oh so it’s been a while» Now if she said it with a smile or a chuckle I would have been OK, but really? Captain Obvious doesn’t have to fly down to tell me you think I am a bad mom… can we move on now? Thanks. Doc comes back and asks if I’m OK with giving her a shot of antibiotics? I said I’m fine with that but what’s wrong with her? He looked at me and says «her ear?» Now he didn’t say it out loud but I know there was a silent DUH hanging in the air. Then says he will prescribe antibiotics as well and to keep using the tylenol and motrin. My daughter got her shot, I got my paperwork and that was it. No discussing her ear infection or anything else. No goodbye, have a nice night, hope she feels better, don’t let the door hit ya where the good Lord split ya… NOTHING. When I get home and go through the paperwork, it says she has bronchitis, an ear infection and pharyngitis. Funny… because I remember specifically asking what was wrong with her and I’m no genius but I think that would have been the perfect opportunity to fill me in… hmmm? Maybe it was Karaōke night and he needed to save his voice, who knows. What I do know is that there’s way too many hospitals around here for them to be acting that way and it will be a very cold day in hell before I ever step foot in there again.

We took our son to this location this evening. The staff, nurses and doctors were efficient and friendly. They did a great job and gave a great explanation of everything being done. It is nice to have a good emergency room located near where people actually live.