Baylor St. Luke’s Emergency Center-Pearland

Horriable!!! I Went Here Because I Wasnt Feeling Good And Ive Been Putting Off Going To The ER For A While So I Went. First Of All The Little Black Lady Working The Front Was A Whole Bitch She Was Asking Me Why I Was There And When I Told Her My Symptoms She Rolled Her Big Bugged Out Eyes And Made It Seem Like It Was Nothing Wrong With Me And That I Was Crazy. So I Get My Weight/​Blood Pressure Etc Checked And Im Put In The Room, Long Story Short The Nurse Was Nice She Came In Told Me They Will Be Taking Blood And Doing A Urinalysis. So I Peed In A Cup And Then The Nice Nurse Came And Pricked My Arm She Took 4Tubes Out. (I Have Low Iron FYI) Then An Hour Later The Doctor Comes In Shes A Small White Gay Woman She Had The Worst ATTITUDE. I Was Telling Her What Was Wrong With Me She Looked At Me Crazy And Said We Will Just Check Your Pee And She Left. The Nurse Came In And Got The Urine Cup But Left The Blood She Took Out My Arm… Long Story Short They Determined I Had A Bladder Infection And A Big Black Guy Who Looked To Be A Nurse Came In To Take My BP Again And Bring My Discharge Papers, I Asked What Are You Gonna Do With My Blood? He Said «Throw It Away» I Now Owe Them Over $ 2000 !!

The staff was rude and unprofessional but I could ignore that if the doctor could make me feel better. The dr made it sound like I was faking my pain or something since I’m not the type to cry and whine I guess he thought I felt like coming in to just blow a couple hundred bucks to be treated like a child trying to get out of going to school. I ended up walking out bc I couldn’t take his attitude or lack of help any longer. Never have I ever been treated that way by a doctor and if this problem turns out to be as bad as the other doctor I ended up seeing says it may be, I plan to return to let Dr. Stubbs know just how much good his medical degree (which he brought up several times) is doing him. Just trust me and save your money for a real doctor.

Extreme incompetence from the nurses. I’ve never seen such disrespect from a medical provider. My wife came in with excruciating back pain. When she walked in the nurse Bonita was sweet and concerned, but when my wife told her she was waiting for her wife to park the car her demeanor turned cold and unfeeling. Keep your homophobic bigotry at home, lady!
We waited patiently almost 30 minutes, but my wife couldn’t handle the pressure on her back so she lied on her stomach on the floor. We were there for a good 30 minutes and then Bonita walks up and says, «ma’am, you can’t lay there». She told her that her back was in such pain and this was the only way it didn’t hurt. Bonita told her she’d have to move but she said she couldn’t move without being in pain. Bonita then got the in-​charge nurse Kevin and they both said to her, «well you’re going to have to get up. You’re going to get up». Instead of slowly helping her to her knees, they rushed her even though she was screaming in pain. From her knees they rushed her on to the stretcher. The nurse Bonita was rolling her eyes and huffing and puffing the entire time. Lady, if you don’t want to deal with ailing humans why in the hell did you become a nurse?
When they rolled her into intake, they put the stretcher in an upright position even though it caused her immense pain. They did all of that just to take her blood pressure even though later, another nurse took her blood pressure while she was lying face down on the stretcher. This guy Kevin was the head nurse but kept telling my wife to calm down and relax even though she was in a position of pain. Then when they were done with 21 questions — even though she could’ve answered the questions lying on her back.
I later found another nurse named Jeff who was the only person in that place that understood the meaning of «compassion». When another nurse, Marlon, and the doctor, Dr. Medina both forced her sit upright or roll over to her front just to speak to her even though it caused her immense pain, I wanted to scream. They didn’t even touch her or hardly look at anything. They diagnosed her with Sciatica, but the next day we went to an actual orthopedist and he said that for a clear diagnosis a MRI is needed, and that two of the four medications they gave her are practically the same thing and that taking them both at the same time is an overdosage and can cause kidney failure. Dr. Medina and nurse Marlon Villanueva DID NOT mention that at all!
Then this afternoon we received a call from St. Luke’s asking how our experience was. My wife told them it was the worst medical service she received the woman was shocked. I called back and told them the details. The woman didn’t even seem to listen. She waited until I stopped talking and said, «it’s unfortunate your family member had a bad experience. I’ll tell the Nurse Manager». REALLY? THAT’S IT? Seems as though I’ll have to talk to the head of St. Luke’s. And you rude lady, I told you it was my wife. Say «wife». I know St. Luke’s is religious affiliated, I didn’t know that automatically meant they were anti-​gay.
We shouldn’t be charged $ 1,000 when they were medically negligent either.

I was stung by a wasp and ended up here very late on a Saturday night for treatment due to the severity of the sting. I didn’t have to wait at all and was seen by the ER doc immediately as I was having an allergic reaction to the sting. They were great and I’m glad that they are here in Pearland.