O’Charley’s Restaurant & Bar

The food was amazing!!! My family and I ordered togo meals and each meal was hot and cooked to perfection! The ribeye steak I order was so flavorful as well as the scampi shrimp. The artichoke dip and chips were good as well as the loaded tater tots. If you want a good steak, good food, and service this is the place!

We have tried to give this chain a chance on more than one occasion.
Our wait to be seated was over five minutes. Our silverware was filthy, and we had to send for more. It can back even dirtier. The waffles were lukewarm so much so that the butter didn’t even melt. Our water glasses were nasty. Rather than send anything back, we just wanted the experience to be over.

Stopped in here after work and enjoyed their happy hour.
3−7pm the $ 5 full sized appetizers is a DEAL! I enjoyed the quesadilla and the cheese dip… both!
Sadly, they were out of their world famous cheese wedges… the manager Kelly came over and personally apologized and gave me a free appetizer instead! Great service! That’s why you come here!
I’ll definitely come back and sit at the bar and have Michelline take care of me… she loves taking care of people and her attitude is infectious!
Give them a shot, great staff and attitude!

This restaurant is quickly going down the gutter! What was once one of my favs is now disgusting and smelly and just bad overall. The only saving grace is the alcohol menu which you will definitely order from because the food is so bad now that you will need the alcohol to kill the taste I only give it a one from my love of a past time wen Prime Rib and O’Charlies were two of my favorite things

Nothing special. Good food at a reasonable price. If your looking for someplace clean that has decent food with a good selection this place is good. Would come back again if in the area. Wednesday they have free pie.

Don’t like to wait to be seated, so I order out there for lunch.
Good food, decent prices.
Love the rolls!!!

I love their spicy cheddar jack wedges. And their salads are more than delightful. Awesome for lunch or dinner.
Free pie on Wednesdays!
Can’t beat that.

Don’t come in at 2 p.m. with a party of 5! We waited over 20 minutes to be seated while 3 parties of 2 were quickly shown to tables. The manager had a nonchalant attitude, and we left after noticing an entirely open section.

Good place. Busy but they moved fast. Huge Margarita for $ 3 at happy hour. Food was fresh and very good. Had the salmon. Service (Christy) was excellent. Will come back.

This review is for awhile back, My sister and I stopped here for drinks and a quick bite, while waiting for a cousin to arrived at the airport. It wasn’t that packed so we were seated. We order drinks and was looking thru the menu. Our drinks arrived and so was the hot bread. I started eating one and my sister picked one up and noticed that there was something like a brown onion baked into the bread. She took a closer look and it was a COCKROACH glazed and baked into the bread roll. We didn’t make scene nor went crazy, just disgusted, we flagged down the waitress and showed it to her. She looked horrified and grab the whole basket and took off without any words or explanation. After about 10 mins, a manager came out and too explain, stating that that have never happened before and swears that this was the first ever time. He than says our drinks is on the house and that was it. Well we was NOT looking or wanting anything to be comp to us, especially after the roach was in the bread, which means there is more than one roach. As we all know, there isn’t just ONE roach, they come in packs and kitchen have to be very nasty in order for any kind of critters to be around hanging out. The manager just walked off and left us at our table, of course we ran outta there. Like I said, we don’t want any comps or free food, but could of got a better explanation. My sis might still have a pic of it.

The service is extremely slow but is consistent with the general area. Waitress was nice once she finally came around. I took a very long time for the food to come out. Fish was hot but sides were cold.

Great service. Good food. $ 4 draft beer during happy hour. Super friendly atmosphere. The hot rolls are yummy!

This O’Charley’s is a regular stop for my wife and I. Their homemade rolls are excellent when they are hot out of the oven. Their salads are very good too. I recommend the grilled tilapia, prime rib, and chicken strips. The food at this restaurant has always been very good. The service though can vary from great to not so great depending on the server.

Great food and great service! Our glasses were always filled and the manager even walked over and asked how the food was. It’s not cheap but not expensive either. Try the Better Cheddar Bacon Burger! It’s delicious!

The food is great. This location saved my hope for all OCharleys. I have ordered take out and dined in. The wait staff is friendly, funny, and very knowledgeable. The pasta dishes or good, but I love their chipotle BBQ chicken strips. A great brunch, lunch, or dinner option in Pearl.

Just flew into town and wanted a quick bite that’s not from a diner. I should have stuck with the diner.
It was mostly clean, with an exception of a pack of Newort cigarettes in the lobby area, and large crumbs and crumpled napkins under a few tables. Décor is, of course, chain-​like.
The food was decent, as one would expect from any O’Charleys. The service was horrific though. Our server did not come to our table for 15 minutes to take our drink order. We quietly informed him we had a birthday boy in our party, asked if he can bring a slice of cake at the end of our meal. He just nodded. Our food took an exceptionally long time, my plate had a dried puddle of red goo, and it took another 20 before we could see the manager. Manager did not apologize for the dirty plate, kept insisting it was dried pico de gallo sauce that had dried under the heating lamp. Umm, no. Pico de gallo is not a sauce, and if the «sauce» did dry under the heat lamp then my fish should not have been room temperature.
Thanks for giving my husband for the smaller portion of the fish when he asked for the larger portion, and charging us for the larger one. Thanks a lot for charging us a soup that we did not order. And thanks for not bringing our 6 year old boy his cake that we had asked for when we had ordered our meal.
I believe we shall heading to the nearby Waffle House the next time we come back.

Working in the downtown Jackson area for the past 7 years, O’Charleys was a very regular haunt for lunch with our group, until the service and food started to go down a few years ago. We gave it a couple of tries with the slow service, frazzled waiters and not-​so-​great food and finally stopped going. Well, yesterday my co-​worker and I decided to see if things had changed and had a really great experience. We were quickly seated when we arrived, received great service, food was back up to par and the atmosphere was nice and the restaurant clean. If you’re like me and have put O’Charley’s on the back burner in the recent years — give them another try!

Yummy, I love those rolls. I could sit here and just eat nothing but their rolls. VERY CLEAN AND NICE FRIENDLY STAFF.

I ate at O’Charley’s twice while on business in Jackson, MS. Great service at the bar! My food arrived promptly (Cajun sirloin done medium with sweet potato fries and broccoli one night and a bacon cheeseburger the other) and was cooked exactly how I ordered it. Despite what Unilocal says, this restaurant does have a full bar with liquor.
The bar was dead both nights I was there but they were weeknights. YMMV on the weekends.

In a word, reliable,
This is overall perhaps the most consistent chain out there — and I think that’s a good thing, I lived about a half mile from one back in my Richmond days — and I can walk into this one and feel like I never missed a beat. Best menu items are the cedar plank salmon and the O’charley’s Grillers (their version of sliders).
Also of note — this location is convenient to a number of business class hotels and makes for a good, quick dinner.
One more thing: This location is in a semi-​dry county. The do serve beer but no wine or full bar.