AT&T

Horrible customer service and would not recommend. Bought my mom a phone a few weeks ago, and she is having issues with the phone. Called and spoke with a manager today, and was very rude on the phone and not helpful at all. I will be shopping online in the future.

I have been here twice and on both occasions I was made to feel like I was intruding on the service representative’s time. She was rude, had an expression of boredom or annoyance on her face. The first visit she pretty much cut off my sentence and said that I had to call customer support and they weren’t open anymore, I would have to call tomorrow. I left in disbelief with the horrible customer service, only making it worse to read her name tag– which read that she was the store manager! The second time, I started to cringe when I saw I would be helped by the same person. She was «helping» a customer when I walked in, or better yet just being rude to him and not being helpful at all. She even huffed and puffed when he was not understanding what she was trying to tell him, which was that he needed to go online or call customer support. When she finally got to us it was the same response– customer support. She was also charging her cellphone and her case said «I’m not always a BITCH just kidding go fuck yourself” — Who does that? If you’re a store manager you should go above and beyond to give good service and show a little professionalism. I will never go to this location ever again! If I have to drive to the next town, I will be doing so just for better service!

The service representative was rude on the phone, and later rude in person. She told me to call customer support or go online. She was not knowledgable about her product and blamed me for asking technical questions. I will stay with T-​Mobile because of this experience.

Very friendly and helpful went above and beyond to help and get us all set up. The girl helping was the new manager I believe and she was great!

Had a problem w/​my older cell phone but not ready to get a new one yet. Much as I dislike dealing w/​ATT corporate, at this authorized dealer the Sales Mgr Jason was VERY helpful, solved my problem, answered add’l questions & didn’t try pushing me to a new phone. I’ll go back to this store when I am ready for a new cell.

Went in here yesterday to change over from TMobile. The person I dealt with was Bailey. She was really nice, attentive, and efficient at her job. Had no problems through the process and she didn’t try to up sell anything. She did a really good job and I appreciate her work. Thanks again!

Att has the worst customer service I have ever seen. They want to handle everything through their automated system. THAT DOES NOT WORK ATT. I have been transferred 6 times on one call and put on hold 4 times up to 20 minutes each time. I never knew if the rep was coming back. I was on hold and in a black hole. I just wanted a phone line installed. Not a big deal but to ATT my request sent me into a world of no return. I was so angry I thought I was going to have a stroke. Everybody I was transferred to was ATT Uverse. None of them could help with a basic phone line.
I do not know how this company stays in business. They are a WRECKING BALL.
I will NEVER do business with ATT again.

Worst customer service person we have ever seen !!! We plan to call At&t and the store Manager concerning the extremely unfriendly and poor customer service the girl they have working there today (3÷21÷14) ! What a loser ! We intruded on her time I guess, there was not another person in this store and she was very unfriendly and rude to any questions on helping us ! They need to re-​train this useless employee or get rid of her completely ! I cannot imagine how many customers they have lost due to lack of service because of her ! They should not leave a little girl in a store like that to deal with customers by her self, incompetence is an understatement ! Won’t ever go back unless they get rid of her, will be sure to pass the word about this experience to everyone possible !

The store is clean and new, the staff greeted me immediately upon entrance and came to where I was sitting when my turn came up. They are very nice, and answered all my question clearly!