McDonald’s

Great location if you want hot fries, as they are always busy due to the location being next to the city college. However… don’t go here if you want a decent latte. Stick with Starbucks. Even 7 – 11 is a better choice. Also they always have issues with the soda machine inside and their Frappé maker has been broken for 2 weeks. Every time that I’ve gone to this McDonald’s, they have messed up my hot Vanilla latte drink. It’s pretty disappointing. The management is very nice when you call, but the problem still exists.

Definitely agree with the majority of the negative reviews on here. They need to knock down this location and make a new one its old and gross, just came here because it was the closest one to me at the time. Don’t know why this location is so bad –it being near PCC and all.
Customer service definitely lacking, very slow drive thru. I ordered fries and they didn’t taste like they had any salt on them, I told the girl at the window very nicely they weren’t good like they usually are– expecting them just to switch them out for a new batch. Instead she just said «I can give you salt packets because we can’t put them back in once we take them out»…how about just replacing them?! I would have been happy even if the replacement still didn’t taste that great just knowing that they tried to have somewhat decent customer service. They also said they ran out of napkins, seriously whoever does the ordering obviously isn’t doing their job.

Was on my way to pick up seats and went to McDonald’s and wants to get a Smoothie and said that the machine wasn’t working so disapointed

I’m still hungry, i waited for almost 20 minutes without being asked anything. two other persons were waiting for their orders and they got it wrong there was only one car in the drive through and five Mcdonald’s employees inside the restaurant doing nothing. I waited for someone to take my order and nobody did, came home for my car so I can go to get some food in a place with better service I finally just have to say that this is the WORST McDonald’s/WORST CUSTOMER SERVICE EVER!

I finally just have to say that this is the WORST McDonald’s out of the bunch. I love McDonald’s and I know customer service and this location is severely lacking.
I’m glad I’m not alone when I read the other reviews. Employee service is rude and not present, orders consistently wrong and equipment constantly broken (shake machine)
I wish so badly sometimes that I could just get out of my car and go inside and show everyone, here — here’s how you smile at customers, here’s what you do to ensure quality. And I’m of the huge belief that a store reflects the management.
It’s time that something was done with this particular location.

I love McDonalds.
The equipment, the locations, the researches, the employment training and I always say that McDonald’s is a country who try it’s best for its people.
This was my second time that I was going to this location, yesterday and today.
I do not have anything to say about the food because as I said I love McDonald’s but unfortunately the employees in this location look like are there to just spend their time together and customer service doesn’t have any meaning in this location.
I hope the management come to a solution because I don’t like my favorite fast food restaurant goes bad.

If I’m going to Mc D’ds then it’s probably this location. Every blue moon I have a crazing for a Filet o Fish or egg white delight breakfast. This location is pretty cool. Low traffic in the wee hours of the morning but get packed with college traffic I would say after 8 a.m. Then you have the steady stream of customers throughout the day. I’ve had pleasant experiences as a local college student over the years to present.

Worst ever, ordered a hot chocolate and they gave me a powdered packet and hot water, nothing to stir it, I told them to keep it-​did not even ask for my money!!! Could not order an Egg and cheese only egg mcmuffin, so, walked out with 1 $ 3 hash brown! Way to go McDonalds, I can see why this store has low reviews!!!

This is the worst fast food restaurant I’ve ever been to. Numerous people waiting 10 – 15 minutes for their orders, unclean floors, and cold food. The location on Fair Oaks is much better.

I hate this McDonald’s!!! I experienced horrible customer service by the manager MICHELLE. She’s a manager with a NASTY ATTITUDE!!! So disgusted!!!

WORST CUSTOMER SERVICE EVER! Manager by the name of MICHELLE SUCKS TOO!
If you hate your job so much maybe you should rethink where you work or go back to school!
Drive thru person who was taking the order got it wrong. The girl at the window didn’t know what she was doing and couldn’t help us. Then when the «big boss» came out like she had a stick up her ass handled the situation in the poorest way possible! Michelle was very rude, had the ugliest tone of voice, and was very demanding, instead of providing great customer service, OR apologizing for the error they had made.

I’m not a fan of McDonald’s, but this morning, having to be up and out early, I stopped by this location to grab a cup of coffee. I saw two visitors to Pasadena who kindly gave a homeless man a dollar. And because of their kindness, the manager (who I’ve learned is named Maria), shut the window on them and refused service. Yes, she REFUSED TO SERVE THEM because they gave a dollar to a homeless man. I spoke to these people and they were absolutely outraged.
After mentioning this to a friend in the neighborhood, I wasn’t surprised to learn that homeless people are NEVER welcome here. I’m not talking about homeless people asking for money; I’m talking about homeless people who come in WITH money only to be told, «We don’t want your kind here.»
So, if you are against homeless people being allowed to buy food or drink, you’ll love this place. If you’re as disgusted as I am, stay away.

BULL-​CACA manager.
We got a coupon that says «free snack size Mcflurry or parfait».
So we ordered a snack size mcflurry through drive-​thru, by the time we got to the window and gave the cashier our coupon; she says it’s $ 2.71 .
Being confused I asked: «what does the coupon say?»
The manager steps out and reads the coupon and looks at me like I’m stupid. It says «free snack size mcflurry or parfait». THAT’S EXACTLY WHAT I ORDERED!
Then she says, okay it would be 2.17. Doesn’t even bother try explaining why I’m being charged. Wtf?!
Not coming back here ever.

Don’t go here! I ate a double quarter pounder meal here and the soda tasted funny, the burger wasn’t hot, and the men’s room was filthy with a ton of sewer flies in it. Worst of all, got home and puked it all up. Pretty sure I got food poisoning. This location needs to be condemned until they get their act together.

Today, I decided to actually try this McDonalds, and thought to ignore the negative reviews below. After leaving this McDonalds, I told my friend that I wish we didn’t pass by here.
So I came to the window, ordered my regular. I guess the cashier heard me wrong and put two of one item which I said ONLY ONE PLEASE. After I got my receipt and looked at it, it turned out she put two of that item, so I went back and told the cashier. She was new so she didn’t know what to do so she called her manager. While the manager was coming she took out her phone and started texting. (I think everyone should know that you shouldn’t be texting while working) the manager finally came and saw her texting and took away her phone and left even though he knew she needed help with something. And i said excuse me, can u please help me? He looked at me and walked away… I got so pissed off so i decided to say fuck it and just pay for two!
I got my order and left. Unfortunately, my fries tasted like shit! I love mcdonalds fries but they were a couple hours made and didn’t taste like mcdonalda fries at all.
This was far most my worst experience at Mcdonalds.

I would give 0 stars if possible. DO NOT COME HERE. I know it’s convenient but finding a DEEP FRIED SALTED BEE should change your mind. The bee went through the frying process, got scooped up and salted, then packed. How does that happen? I called the manager, she apologized nonchalantly as if this happens EVERYDAY, and offered free fries, I didn’t go back.

Worst McD’s I’ve ever been to. Food not fresh. Staff is not friendly. Everyone working there seems very stressed. I was there on ¹⁰⁄₉ at 4pm. Line of about 15 cars but only a couple of people at the outside window. I got out of my car and by the time I got to the line it was 8 people deep. One window open with an obvious new, but very friendly employee. You could see he was struggling but was getting no help from the 2 managers that were on duty. The newby smiled and was nice to every customer. His managers, who should be setting the tone were pretty much bitches (and I hate to use that word).
The guy 2 people ahead of me ordered iced tea. That’s it. He waited almost 15 minutes as the kid kept saying, «I’ll get it for you in a minute.» When I got up to the window I said, «Before you take my order, could you please get this poor guy his iced tea?» Guy took my order then disappeared from the window for couple of minutes while line continued to get longer. Again, still just one window open.
More than 15 minutes after the iced tea order was placed, they gave him a cup and said, «Oh, you can just get it via self-​serve.»
When I placed my order I also placed a separate order for a few chocolate chip cookies. When they handed me my order, cookies were missing. Supervisor said to the newby, «You’re gonna tell the customer he’s just going to have to wait.» I was standing right there. I said, «So that’s how you treat people? Like I need to be inconvenienced by your poor planning?» They were telling people left and right they were out of things. Out of ice cream, out of cookies, out of soda…
Never will I return to this joke. If you’re in Pasadena, the new McDonald’s on Foothill in east Pasadena is your best bet. This place only exists because of the amount of traffic they get due to close proximity to PCC. It needs to be closed down.

DO NOT COME TO THIS LOCATION.
There was a dead fly in our bag. Enough said.
How does a fly that looks FRIED get into the bag? It was obviously cooked with a batch of fries. Pretty disgusting if you ask me. We ended up throwing most of our food away. I looked through the rest of these reviews and found someone with the same exact problem.
Someone please shut this McDonald’s down and make use of the space with a better establishment. Or better yet, just don’t come here and suck it up and spend a little more money and go to the Chick Fil A that’s a block away. Lesson learned. Thank you for ruining McDonald’s for me.

Review 47
This McDonald’s is located next to Pasadena City College, it’s a fast food restaurant that goes through employees quickly. I’ve been here hundreds of times to get a drink or a simple cheeseburger and fries. My saying stands and can’t say this McDonald;‘s is any better than the one in Beverly Hills!
All McDonald’s taste the same regardless if you’re in Mexico, New York, DC, Brazil, Hawaii or Canada, the only thing that changes is the staff. They take my order and I pay for it, my food is handed to me at the drive thru or dine in. Human error is human error and yes like a Spago’s chef can screw up your braised lamb; well you can end up with less or more than what you payed for.
You are guaranteed to get fresh food and if you’re handed something cold or incorrect: let them know and they’ll replace it with an apology.
Don’t run and write a bad review for your lack of communication!
Plan B

Drive thru lines in the morning are ridiculous. Sometimes the lines are backed up on Holliston. Come early otherwise you’ll be waiting for a good 15 – 20 minutes in line. My iced coffee always tastes different sometimes. Sometimes it can taste diluted or too creamy. My favorite breakfast is their sausage burritos! Get the meal or at least two as one is pretty small.