Huntington-Hill Imaging Center Inc

Just appallingly poor service and low level of competence. First they botched the ultrasound they were supposed to do on our son. Then when they corrected it they failed to send the results to our specialist though we asked them to do so three times. When we tried to correct the problem their receptionist Victoria gave us major attitude – very surly and condescending. Horrible experience altogether.

My wife, over the past 12 months, has had at least 12 visits to Hill and we have generally been please with the service and staff so up until today I would give Hill 4 stars.
Today my wife was scheduled for a ultrasound, she has been very sick over the last week so was weak and nauseated. I had to support her while we walked into the waiting room.
The ultrasound tech approached us in the waiting room to take my wife for the scan. She did not introduce herself then proceeded to walk fast and soon left us behind.
When we entered the exam room the tech asked me to wait outside (normally this would be fine) I said to the tech that I’d like to stay she responded sarcastically
” I’m doing the ultrasound“
My wife asked her to let me stay and this time she agreed. Then my wife a told the tech that she needs some towels just in case she vomits the tech gave my wife 2 towels and said
” don’t throw up in the towels I’ll get you a bedpan” then left then came back and said «I can’t find one «
The tech then proceeded to do the exam and when finished left without cleaning the gel off.
Her final words were «stay as long as you like, do you need anything? In a cold voice
Being health care professionals ourselves we know the challenges and stress but there’s no excuse for rudeness and a cold hearted approach to people that aren’t feeling good

Here’s what is behind my 5 star review: Good, helpful communication pre-​appointment, easy parking, friendly front desk staff, beautiful waiting room, very clean facility, very nice and skilled MRI staff.
I am always surprised when I see complaints about wait times in medical facilities. I get it if it’s a restaurant, hair salon, or car mechanic. But a medical facility? Bring a book and relax, people. If you have to wait a little bit it means the staff is helping other people with other medical issues.

My experience at other imaging centers have not been the best, so going in last week was not ideal. The staff there were more than helpful and my nurse Valiant was one of the best I have came into contact with. He defiantly eased my troubles and tried to make the appointment as painless as possible. I would absolutely recommend this imaging center because of the people!

So far this place have done an excellent job. From the reception area to the MRI technician everyone has been friendly all smiles. Smile positive attitude is good to patients having a test done. Everyone is nervous patients mind are thinking the «what if»? (results of test) so thank you! Keep up the good job. I disagree from one Unilocaler review I read for this place. Thank you again!!! Oh one last note please don’t call your patients name «honey». One staff called me that and I did not like it. How I wish that staff ID badge was not turned around. I learned that calling patients those name is not professional.

This facility had a waiting area so beautifully decorated and comfortable, I thought for a moment I was in a spa. Nope – it was the Huntington-​Hill Breast Center. When it was my turn, no one stood in a doorway and shouted my name. A nice lady walked over to my chair and softly spoke my name. I could go on at great length about the courteous, friendly, competent way I was treated. I could say how happy I was to have an honest-​to-​goodness nice robe to wear after undressing. (Not a paper or thin fabric «gown,» thank you very much.) I could share about how very little the machine pinched my boob when the technician did the mammogram. I could explain how thorough the tech was with my ultrasound. I could tell how surprised and happy I was to get all the results before I left that very same day. But I won’t go into all that because your time is precious. This is a Unilocal review, not the latest best seller.

I’m surprised I’m writing a review for an imaging center, but this place is wonderful. I arrived early and was greeted by the sweetest ladies (Valian and Joey). The waiting area is nice, new and clean. Five minutes later the technologist (Arian) came to get me. She was also very kind and personable. I was in and out in 15 minutes. What a terrific experience! Thank you.

My experience here was very positive. The ladies at the front desk staff were VERY friendly and seemed genuinely happy to be there (not something you see a lot in healthcare). The technicians were great as well. I was much more nervous than I anticipated and they were very calm and attentive. The facility itself (bathroom, MRI room, and changing room) was clean.
I was called a couple of days in advance and told what my copay was and that I’d have to pay it on arrival, so there were no surprises on that end.
I came 30 minutes before my appointment and was taken in on time.

Lack of communication of appointment times! I have been waiting for 1.5 hours. When I ask them why it’s taking so long they said I was late. They gave me the wrong appointment time. The receptionist could have told me when I first got there that I was late and I had to wait! It’s ridiculous for a medical profession to make you wait that long!

Friendly office staff and they got me in same day! The tech that did my procedures was communicative and personable. She made me feel really comfortable. The place is clean, the exam rooms are lit well and they have better equipment than most. I guess I will know later if the pricetag matches.

Me and my mom have been here several times relating to her hysterectomy and the cervical cancer they found on her biopsy. A couple of notes:
1. You’re going to wait. And if a machine is behind, they won’t tell you. My mom wasn’t allowed to eat even the 2 hours after her appointment time with no curtesy notice and we were waiting unknowing the whole time.
2. They will not give you any previous warning to after your test is done (ie, won’t tell you radiation lasts 6 hours.
3. Will not double check their bills they send out, so be prepared to pay the full amount upon entry.

I don’t have a background in the medical field but this place really irritates me. I went in for an ultrasound, let them make a copy of my insurance and waited for half an hour. A few weeks later, I get slammed with a HUGE bill stating that my ultrasound was done before I was insured and my claim was denied. I swear I almost had a heart attack. I went to their office and they told me I had to call because they don’t handle billing. I ended up calling my insurance to know why I wasn’t covered and the insurance rep was confused. She told me there was not a claim. We 3 way called and I found out they billed the wrong account and instead of double checking their work they sent me the full bill.
A few weeks later I get a much smaller bill of what my insurance didn’t cover. I paid it. 2 weeks later I get a letter of the same invoice. This time they were serious and wanted their money… Even though I already paid it! The due date was the same day they sent the letter

What a wonderful experience! I’ve been to this imaging center twice now. One was a walk-​in, and the second was scheduled. In both visits, I was treated with a high level of professionalism. The check-​in system was efficient, and the waiting room was quiet and zen-​like. This environment just calls for everyone to be quiet too. I’ve been in waiting room with people on their phone sand kids running around — such a difference!
Both times, I was approached when called in rather than hearing my name called out. They have your information, and by process of elimination it’s easy to figure out who is who. Being approached rather than called adds to a pleasant visit.
The wait time was very reasonable. For the second visit, I arrived 30 minutes early as requested, and they called me in 10 minutes before my scheduled time. The facilities are clean, orderly and calm.
The staff too are friendly and clearly love their job. All of the above are elements important in a medical facility, especially one that runs tests. Patients may already be nervous but Huntington-​Hill helps ease any anxiety one may have.

I hate getting my annual kidney ultrasound but this place makes it less stressful. The front desk is very organized and never had any issues with them. The waiting room is relaxing and zen like. The best part is when your are waiting and the tech comes to get you they never shout your name out. They read the chart and I can’t remember but I think your fist visit they copy your ID so they have a picture of you so they can find you. Parking is $ 6 flat rate the only con here but I’ll take it over screaming babies and over crowded waiting rooms at other places.

Staff asked us to come in a half hour before our appointment, so we did. Now it’s been an hour after our ultrasound appointment and we still haven’t been seen. When I asked staff if we are next they replied with «You came in late, right?»

I want to give this facility negative stars if I could.
I went here for an ultrasound with my wife and they did not let me go into see the ultrasound!!!
They said its their policy for the woman only. Do NOT come here if you plan on sharing the full experience of pregnancy with your spouse. Ridiculous policy. Shame on you Huntington Imaging.
Thanks for depriving me of my child’s first ultrasound. :(

Thank goodness for my bf working for the hospital. Free everything! Almost.
Came here to get some X-​Rays done for my back and neck. The wait wasn’t long at all, maybe 15 minutes at most? The lady who did my X-​Rays had a really thick accent so I had a hard time understanding what she wanted me to do. Overall, a pretty good experience.
*Yelp just removed this review. I don’t understand why. not sure how it goes against the guidelines?
To add more: They had changing rooms to leave your clothes and such in as they went to do the xrays. It was a super quick process and the lady was quick and prompt. The end.

Friendly staff. Was in and out for a chest x-​ray in less than 30 minutes. Seems like this place can get very busy and they can staff up when needed to handle the extra customers.

The staff is really nice and friendly here. The wait was kind of long even though I was on time for my appointment. Another con is that you have to pay for parking! Max is $ 6 for parking and every 15 minutes is $ 1.50 (I think).

Sweet, friendly attentive staff. Felt right at ease from the moment checking in to leaving the facility.
Free wifi woohoo!!! Spacious, peaceful, calm, clean facility. Love the waterfall in the middle of waiting room and the flowers at the reception area was as pretty and sweet as the girls working in front :)
Waited about 10mins and Crissy the technician came out and greeted me. She did a quick assesment with me and then got my head ct scanning done quick. As promised — within 3 mins woohoo!!!
At the end of my session, I was given a thank you card with the listing of who greeted me, who did the registration and helped throughout the session. I thought that was sweet, especially in making it personal and attentive.
Thank you Laura, Lupe and Crissy. It was a quick and pleasurable experience :) I would definitely recommend here.
Just one star off: they don’t validate for parking. Bring money!