Huntington-Hill Breast Center, Inc

Was extremely pleased by initial treatment of my mother who went in for a biopsy. Very polite well organized. However extremely disappointed with their policy informing patients of the results. Instead of notifying the patient’s physician with the results and having the patient’s physician inform the patient of the results, a doctor from the Breast Center called to tell us the biopsy had cancer present and to call our doctor. Really? No other information? No compassion for the patients feelings in receiving scary news? I think this is a horrific protocol.

Let me start of by saying, I’ve been coming here for the past three years. Everyone has always been so friendly and comforting– that was until today. The people at the front desk were still so nice, but the ultrasound technician was not as friendly. Right from the start she had an attitude and was rushing. I didn’t get her name, but she was a young blonde. Most of the technicians I’ve had have been incredibly comforting, but the one I had today did not seem to care at all. I’m not sure if she was having a bad day, but her negative attitude made my visit not feel as great as previous times. All in all, the facility is nice and most people are amazing.
I’m giving it 3 stars because I had problems with them not wanting to do a bilateral ultrasound, even though my doctor referred me to get that done. I do it every year, just to be safe because of my fibrocystic breast, but apparently because insurance companies only allow 2 years of receiving ultrasounds then you can no longer get one without paying for it (if everything has been stable for 2 years). It’s ridiculous, I thought the point of getting check ups is to catch cancer early on, but it’s obvious they’re so bought up by insurance companies. They say I don’t have to get anything done like that EVER. (Only mammograms when I turn 40).

Wow, I have to say, I am thoroughly impressed with this place! Everything and everyone were extraordinarily nice and welcoming. I came here to get my first mammogram and was a little nervous about the procedure, but from the moment you walk in, it is a very calm and almost relaxing environment. The lobby has some water thing streaming in the center of it, which alone was nice and soothing… they have movies playing on the screen in both waiting areas, and it wasn’t overcrowded. The waiting area is really spacious with various kinds of seating available. The staff were nice and the mammogram technologist that I had, Sally, was the best!!! She answered every question and had the most patience. She also explained every single step of the way. I don’t want to say Sally made the whole experience wonderful, because that just sounds weird… mammograms themselves are not the least awkward of situations, but I will definitely say that Sally made the whole experience a positive one. :)

Great experience! The environment is very calming and has the feel of a high end spa. The people are truly professional and very sweet. I have been coming here for 3 years now and I have no plans on going any place else. Make sure to check your insurance coverage and your primary care physician for any additional instructions. Then make sure you schedule an appointment well in advance.

This facility had a waiting area so beautifully decorated and comfortable, I thought for a moment I was in a spa. Nope – it was the Huntington-​Hill Breast Center. When it was my turn, no one stood in a doorway and shouted my name. A nice lady walked over to my chair and softly spoke my name. I could go on at great length about the courteous, friendly, competent way I was treated. I could say how happy I was to have an honest-​to-​goodness nice robe to wear after undressing. (Not a paper or thin fabric «gown,» thank you very much.) I could share about how very little the machine pinched my boob when the technician did the mammogram. I could explain how thorough the tech was with my ultrasound. I could tell how surprised and happy I was to get all the results before I left that very same day. But I won’t go into all that because your time is precious. This is a Unilocal review, not the latest best seller.

Worst place. I would never recommend this place to anyone. If you have PPO Insurance they would call you back so they can charge more. Think twice before you pick this place.

Great facility. Sheryl (I think her name was) was such a great mammogram technician. Felt less uncomfortable than the last time. This place is clean and does have a spa like environment like others have described. Staff is friendly from beginning to end. Will continue to go there for the rest of my mammos. Thx again.

The whole experience is so great that you will think you are at a Spa. Seriously, they even offer pink nail file.
Be sure to get your ticket validated. Good luck!

Hate mammograms, but the facility and people are so nice that it makes an unpleasant situation bearable. They even give you a thank you card signed by the women who helped you.

Best place in Pasadena to get your mammogram. They are nice, friendly and very organized. They get you in and out as scheduled and you will feel good about the yearly checkup!

They were behind on appointments but I don’t blame them, I blame patients who don’t arrive on time for their scheduled time. The entire staff is nice, friendly and all were apologetic for the delay. Facility is clean and I had a great experience.
I am taking away one star because of the parking you have to use. They charge $ 1.25 per 15 minutes! And when they are running late, it adds up. Fortunately they validate for a discount. Still costs you.

Hello hello! This is going to be TMI but I am 31 yrs old, my physician found big lumps in both breasts and sent me here for a breast ultrasound. I did not have medical insurance at the moment and paid cash for my doctor visits so I decided to purchased Healthnet through Covered California, as soon as insurance kicked in I scheduled my breast ultrasound. While choosing insurances I checked with the center first if they accepted my insurance and they did. Being fearful for anything wrong happening at my time of appointment I called the center again three days before my appointment and read out everything pertaining to my insurance and specifically said «I want to make sure you accept this specific insurance because its hard to take time out of college class that I’m teaching. The girl I spoke with was Sabrina, thank goodness I wrote down her name. Oh well finally after arriving, parking and waiting they came up to me and said my insurance was not accepted we paid for parking not and left. While crying in the car my husband adviced I call the manager so I did and spoke with Reyna (I’m sorry if I misspelled) well anyway this is getting too long but to cut to the chase! Both managers at both locations Reyna and Deborah went out of their way to help me! All of the staff is extremely nice, not to mention the location felt like an amazing spaBest part of my day was to find out finally that I am breast cancer free

Very good place for a mammogram. They are efficient, polite, respectful. The place is clean and modern. Plenty of magazines and TV movie on, but I’ve never waited more than 15 – 20 minutes. I’m glad they are in our community.
Be sure to take your parking ticket in so they can validate. Thanks for that, Huntington-​Hill. Otherwise it’s a little pricey.

Excellent staff, care, everything.
Highly recommend to everyone. Top knotch medical care.

My experience at Huntington-​Hill was very pleasant.
The customer service is extremely professional and personal. The ambience has a spa like quality to it which is rather peaceful.
It was recommended to me by a friend of mine and I would recommend their services to anyone out there looking.

This center is great the wait time is a bit long but everything is so well organized and structured. The staff is super polite & friendly and the entire space is clean. Recommend coming here

As a marketing professional, I’m extremely vigilant about client care and providing the best experience for repeat business. Someone in leadership at Huntington-​Hill Breast truly understands the importance of providing excellent service at every touch point. From the convenience of scheduling, to the receptionist, the care nurse to the tech, my experience couldn’t have been smoother. Every woman knows how stressful going tor a mammo can be wondering if they’ll find something and knowing it’s a necessity. The staff at the center are caring and compassionate. Yesterday, I walked in a few minutes early and Darlene greeted me with a smile and an eagerness to assist. I told her I was feeling unwell with a bladder infection and she immediately got me two cups of water and told me they would get to me as soon as possible. Then Rose came out soon after and said «I noticed you sitting here for awhile» (it was like 5 minutes!) and she would get me in quickly. She was true to her word and came to get me about 5 minutes later. I was there for 30 minutes from start to finish. Julia, the tech, was so warm and friendly and made the experience tolerable. Even if I move far away, I would try to come back here for my annual exam. Thank you, thank you!
Susan

Great place to get a mammogram. All digital so you don’t have to wait to see if the image came out correctly. They are open on some Saturdays. The staff is so great and very discreet.

The actual service I received at Huntington-​Hill was fine, and I believe the medical care was effective and timely. My issue is with their billing practices. Their inability to coordinate billing between their various specialists and labs is now severely damaging my credit, and I’m trying to buy a house.
I had a small procedure done in December 2013. I received a very late bill from Huntington-​Hill later that spring, and it was already past due when I received it. I paid it promptly, and then inquired if any other money was due. I was told no, and I closed the book on that procedure.
Fast forward to September 2014, and I’m monitoring my credit diligently as part of the mortgage process. Things are looking great, and then I see a new collections account pop up. The description said it was for $ 107, and was from «Huntington Path Medical.» Of course I freaked out and called Huntington-​Hill, who said my account had been paid in full. They absolutely couldn’t find anything else I owed.
After Googling on my own, I turned up what Huntington Path Medical is: a pathology lab. I had to dig for at least an hour to find this out, and I finally got the pathology lab on the phone. They were who Huntington-​Hill had sent my sample to, and they said, «oh, we didn’t have your address.» Now that is RIDICULOUS. I have had the same address on file with Huntington Hospital and Huntington-​Hill for at least 4 years.
So, as a result of Huntington-Hill’s inability to communicate with the pathology lab of their own choosing, my credit is now damaged at a very critical time. Fortunately I have legal recourse, but this is a huge issue due to timing. It’ll take me months of back and forth to clean this up, when if Huntington-​Hill had just done their job the pathology lab would’ve been paid months ago. Incompetence.
Bottom line: the care at Huntington-​Hill is good, but chase every single possible source of a bill like a dog chasing a bone.

This is a very well maintained facility. The staff is friendly and professional and organized. parking is $ 6 with $ 2 validation. There is street parking. Must get referral from obgyn doctor. The exams are done with state of art machines. They are conveniently opened on Saturdays.