Fresh

Time for an updated review since we visit Fresh pretty much every Sunday with the exception of only a few. It’s on our weekend walk route and I LOVE this store! I’m currently using a wide range of their products and they all feel amazing!
I love stopping in to use their sugar scrub at the sink, probably time I invest in my own for home ;) Their scents are all so delightful.
My boyfriend and I got facials on the first day of Spring when we met Jordan for the first time, who is everything sweet and provides exceptional customer care.
I was heading out of town the next morning and wanted products I could travel with and not have to deal with checking bags. I opted for a nice travel pack, that came with several items I wanted to start using. The soy face cleanser feels so good! I really love it. I am also pretty obsessed with the eye cream (which really, someone of my age doesn’t require) but I use it preventively with the face cream. The one item that I’d say is my must have is the Seaberry Nutrition Booster drops. I love these! Drop Drop, right into my moisturizer. In love!
Jordan also provided us with a bunch of samples which were great! I later came back for the Umbrian Clay mask and the Rose Mask, which are both really nice on their own but combined are totally fantastic.
Everything from my first review remains the same, the staff are awesome and so sweet!
I’d highly suggest stopping in and purchasing these products for yourself or as gifts. I want the entire store :) I can seriously go for broke in here, but totally worth it because these are the kinds of products that leave you smelling delish, and glowing — you will no longer require filters on your pics if you’re using fresh.

So i usually buy a few of these products at Sephora but today I ran into the store and I wanted to check it out. I walk in and I am immediately greeted by two employees, I’m offered if I would like to sample anything or if I need any help. A few minutes after Angelica approaches me and answers all the questions exquisitely with detailed information about the products and she later accompanies me through my whole experience in the store telling me about all the merchandise. She was super nice and helpful and wasn’t to pushy which I like since I hate when employees make you feel the need to buy something. But she found the perfect product for me and offered me samples and everything! The overall experience was amazing, I will definitely come back and tell my friends and family about it! Thank you so much Angelica!

Big shout out to Dru! I love all the products you recommended! Taylor also helped me find the perfect fragrance for me (and I’m super sensitive to perfume). I wish I could remember the other two ladies’ names to give them credit as well! They were all so welcoming and informative! The samples they gave me had me returning to purchase products I might not have invested in. Keep it up… You are doing wonderfully in providing a good customer service!

Fresh is located next to Cotton On on Colorado. It’s a small white store that is very clean, modern and inviting. They offer a wide variety of skin care products, soaps, bath and body care and perfume. I have heard many good things about their products especially since they use natural ingredients but the only downside is that they are quite pricey.
I actually came in here because I was given a complimentary free facial along with samples of their most popular items such as their soy cleanser and rose lip balm from a yoga class that a staff went to. You can imagine how happy i was when I received that. The customer service here is amazing. The staff was super friendly and helpful. When I did the facial, the first thing they asked was «what skin concerns did I have?» Thankfully I don’t really have much concerns besides the occasional breakout here and there. I told her I wanted to mostly just hydrate and maintain the skin I have now. She recommended a bunch of different products and we tried them on. She first cleaned my face with the soy cleanser, then used the rose face mask. While I had the mask on, I also used their sugar lip scrub. After the mask was washed off, she put the rose serum and then the Lotus face cream. Lastly, she put the lotus eye cream on my face. After the facial was done, she wrote all the products down so if I ever wanted to buy any, I’ll know what to buy. I was also offered Earl Grey tea which smelled and tasted amazing. My face felt great after the facial and of course I was very tempted to buy them. However, I didn’t since I couldn’t get myself to spend all that money today. Maybe one day.
While my friend was doing her facial session, another staff member asked if I wanted to take home any samples and of course I did! We were also offered to choose a sample from one of their displays since we came from the yoga class. Fresh also provides free gift wrapping and has gift boxes for any item. Their packaging is so cute! I also walked around and smelled their floral perfume section and ugh, it smelled amazing. They have so many scents and different bottle sizes for you to choose from. They also have a «Love Bar» where you can write messages on their tags and they will put it on their wall.
Overall, I had a great experience and the staff is amazing. I never felt pressured to buy anything, even though I’m sure they wanted me to, and they were very helpful and generous. This experience definitely makes me want to come back and buy their products. One day :)
Don’t forget to also sign up for their rewards program for updates and a free gift on your birthday!

I just love there soy cleanser and I am just hooked on all their moisturizers. There store is so cute and staff was really helpful. Sign up for there rewards program.

Fresh is a an amazing independent business that sells some amazing, natural fragrances. My coworker and I came in here to check out the goods and I was blown away by the smell of this place! Along with the gorgeous scents, Fresh sells specialized skin care items, bar soaps, and diffusers, which I would love to boy for my mother who is sensitive to the chemicals in fragrances. Along with the gorgeous products, the gal who greeted us was so sweet and helpful as well. I can’t wait to go back because I have my eye on a scent for men that I know my boyfriend will just love!

I came here after receiving an offer to get a free facial. My appointment couldn’t have been made at a better time – the day after my semester classes had ended.
Maybe I should qualify the word «free” – I didn’t have to pay for the facial, but obviously I was sold on a lot of the products they used. The women working this counter are so friendly and helpful. They spent time evaluating my skin to personalize their product selections and recommendations. I’m lucky to have pretty healthy skin, and they didn’t try to oversell things!
They offer a wide range of products from moisturizers and toners to lip tints/​treatments to soaps and bath items. Their main selling point is the ~freshness~ of their products, which seem to use very wholesome, natural ingredients. It has some of the same appeal as Lush in that sense, but given its location among a variety of makeup and skincare brands, it has a less independent vibe.
I’d go back and browse! The products are pricey, but considering I got a free facial, I’m satisfied.

I had a great customer service experience with Dru. I came in to get a quick holiday gift and she provided excellent ideas. She also gave me a quick skin analysis and was able to provide me samples that would help with the winter dryness on my face. I tried the Sugar Face Polish, and moisturized with a combo of the Seaberry Face Oil & Crème Ancienne. My face felt so clean and fresh when I went to bed!
I look forward to returning. Make sure to sign up for the rewards program to rack up points to full-​sized products! Fresh also gives a little birthday reward!

Great skin care products!!! They make my skin feel like a baby’s butt. They are very expensive but well worth the money. Customer service is great, my go to girl is Jessica S. She’s great and knows exactly what to provide for my skin type. 10 out of 5 stars.

The 2 star is for the customer service. 1 star is for their selection. For being a boutique store in Old Town Pasadena. They don’t even carry as much stuff as the Fresh counter at Nordstrom in Arcadia.
Did I have a bad experience? No exactly, my friend and I were not treated badly. Nobody was rude to us. They were in fact polite and tried to be helpful.
Many people think selling skincare is an easy job. Dress nice, look good and be helpful and you will get the items sold.
In my opinion, it’s not as simple as it seems.
My friend and I are in the mid to late 30s. My friend is obsessed with skincare product than anyone I’ve known. She doesn’t use any makeup, and she has a strict skin care routine that keeps her skin healthy. When she asked about the Rose line at the store, she somehow felt the pressure from the sales person to look into Crème Ancienne line which is the «Ultimate Age-​Delay Skincare.»
«Oh, I am in my 25s, but I have it on under my makeup. You can apply a little bit under your eyes and it’s amazing!» Said the sales girl. She was young and beautiful. She had so much makeup on that we couldn’t even tell her real skin tone.
It translated as «No, you are not old. Look, even I am using it. BTW, I think you have some wrinkles under your eyes.»
Few days later, we visited the Fresh counter inside Nordstrom Arcadia. The sales lady had light makeup on and her skin looks naturally good. She simply asked what my friend was looking for, and made some recommendations and few demonstrations on how to apply and said: «Take your time and feel free to try anything here. Let me know if you have any questions and I will check back with you shortly.»
My friend was so happy she dropped some serious cash there.

Really good customer service! As I was walked in the first area I approached was the sugar lip treatment. I was overwhelmed by the range… lol but the lady was really nice to help me and I asked her what she can recommend to me. She said the red rose one was THE BEST! aha I was hesitant but she asked if I wanted to try it out and I said yes of course! She even gave me a lip scrub beforehand and when I applied the lip treatment I was in shock on how buttery and smooth it was! ^-^ as for the soap I bought, there was so many scents but I loved her recommendations and overall I am a satisfied customer that will DEFINITELY go back!

Been using the products for 2 years and my skin had improved drastically. I did a phone order with Ricky and he was very helpful! He also wrote me a thank you note, really appreciate that!

This store, and their Pasadena team, is amazing. Jordan helped gather gift ideas and great combinations. Jordan, Nora and team even offered to deliver the gifts to make it easier for me. Fresh will definitely be my go-​to gift spot in the future.

I gave them five stars because the customer service was amazing!!! I bought a couple of items for my daughter and myself and she through in lots of other items because of my belated bday. They have amazing products, and so far they work fantastic. The brown sugar body polish is amazing!!! It is a must try ladies. I also got a lip therapy lip balm and after 2 days my lips stop peeling and there nice and soft. It’s a little pricey, but worth it because it works.