Wells Fargo

I’ve been using WF for over 16 years (since the Norwest years) and I can’t recall ever feeling like I was being swashbuckled or conned or tricked into anything. They’ve given me Fee-​free Checking, Savings, Credit Cards, no-​no financing via ShaneCo and fine furniture store for years, and now my mortgage is with them. I really don’t have any complaints about this bank in general.
This location is more convenient to get and out of the ATM than the big location just down the street. There’s no crazy slope or bollards to navigate with this ATM. I don’t believe you can actually walk into the building, it seems to be just a drive-​thru service location.

This small Wells Fargo (formerly a Norwest bank) is located on Parker Road, a couple blocks north of Plaza (by Hickory House). I used to come here quite a bit in order to avoid the cluster than is the main Wells Fargo branch (at Parker Road and Mainstreet). However, this location pretty much shut down to everything except drive-​thru traffic and their ATM has been broken more often than working on my visits in 2012.
PLEASE NOTE: Contrary to many reports, the branch is not actually «closed», per se, just of limited usefulness.

I hate, hate, HATE this bank. I somehow got roped into reopening an account after getting fed up and closing it. Supposedly, the guy set it up so that I would never get a monthly service fee on my savings account. He said if I did, he would reverse for me.
Naturally, I did.
When I called, I found he doesn’t work there anymore. The automated voice at the main phone number at the Buchtel location kept saying they were busy and to call back later and would then hang up on me. Knowing I’d be going through Parker, I called this location and spoke to Ashley.
She said she could reverse the fee but that I’d have to come in. Whatever.
A few minutes later, she called back and said she spoke with her manager who would do it for me without me having to come in.
So, five stars for Ashley, negative 4 stars for Wells Fargo. That makes one very angry star.

Sick of thr sales pitch every time you go in. I dont need another account/​bill pay/​credit card for you to charge me more fees on! Just cash my check already

My wife now banks with me at the credit union. One too many unexpected fees.

I’ve been a customer of WF for over 10 years now. I’ve been using this location for the last 4. When it comes to large banks, this place is the best IMHO. Things process very quickly, they have decent drive through hours. I like this one because the bankers seem competent… for the most part. I have had an issue or two with teller’s, but nothing that wasn’t fixed when addressed to management. Employee’s are always very courteous. If you don’t have direct deposit set up for your account they charge you a small service fee every month and high overdraft fees. Sometimes it seems like they are trying to rack up as many fees on you as possible by processing smaller transactions before larger ones on your account. Also, because they are a big bank they don’t seem to value customer loyalty very highly… i.e. it’s not gonna help you get a better rate on loan or anything. On a positive note, if you qualify the bank has Direct Deposit Advance to help you out when things come up and you don’t have the money right away. Much better then having to go to one of those horrible same day loan places.