Parker Primary Care

I have been a patient for awhile now and since Dr. Walker left I have had nothing but problems. The wait times while I am there are a lot longer, and I do not care for the front desk «people». They are really not friendly AT ALL and I feel uncomfortable. When I call to make an appointment I have to wait at least 2 – 4 weeks depending on what I am told. It seems like they always tell me Dr. Willis is always out. I thought she was nice, but I really miss Dr. Walker. What really broke was when I called one time being really sick the lady told me there’s nothing for a month and I should just go to the emergency. I was floored and felt like they just shut the door in my face. «sorry were busy so go find help somewhere else… ok thanks for calling goodbye». When I go there’s never anyone in the waiting room, sometimes 1 person… weird. I’m in there longer just waiting than I am with a doctor, nurse, or whoever. I am just so done and I cannot recommend this practice any more. Anymore I just feel like they do not care and I irritate them, which is my biggest issue with them.

Dr. Bree Willis was recommended to me by a friend who is a physician since she takes her family there. I have only seen Dr. Willis for a physical for my son and for myself. With those two visits, I could not really rate her service as it was so simple. She seemed friendly enough.
I wanted the entire family to see Dr. Willis, but apparently that was not possible. So my husband has seen Dr. Andrew Schulz a few times, even though Dr. Willis is listed as his primary. Dr. Schulz is a pretty lame doctor. He listens to my husband’s chest for about two heartbeats, and never listens to his lungs. He also talks to him like he’s a child, asking if he has «zips and zings» and stuff like that, instead of tinnitus, a buzzing, etc.
The worst part of this clinic is trying to get in for an appointment, especially if it’s urgent. THREE TIMES in the past two months we have needed to get in ASAP. Twice for me and once for my husband. The first one for me, I called on a Wednesday and was told there were no openings for Thursday. I asked about Friday and they said neither doctor, nor the PA/​NP would be in on Friday. So I have to wait until Monday!!! I ended up going to 20 Mile Urgent Care in Parker. The next time, I needed to be seen on a Friday. Nope, no one in that day. Nor was anyone in, ON A FRIDAY, that could dispense a prescription. Back to 20 Mile.
The third time, I could not even get them to answer the phone. My husband had been in the ER late on Saturday, into Sunday. On Monday morning, he still was not better in spite of three medications. So I started calling the office at 8 a.m. to get him in. I kept getting the answering service, even though the stated business hours started at 8:00. I finally asked the service when they would be in. They said «they turn on their phones at 8:15». Okay fine, I started calling at that time. Still no answer. I’d either get the answering service’s machine, or a live person. On the third live person, and about 10^th call, someone at the service said they’d «call over and have them roll over their line». They told me to wait a few minutes. So I did. Still no answering. I wasn’t even getting the office’s machine, which I typically do during the day. So I couldn’t even leave a message. I kept calling and the service would say, «well, they have a high call volume»…but every time the service would call over, they could certainly answer their call! I finally gave up at 8:45 a.m., all the while hearing my husband yelling out in pain. So what did we do? Yep, went to 20 Mile Urgent Care again (which is an awesome place, BTW).
That was the LAST straw. We’d left one lousy family practice office to end up at one even worse. So now we’re in the market again.
There is front desk receptionist that should not be working in health care. She is very difficult to understand on the phone, is borderline rude, and always seems like you are annoying her.
Dr. Schulz’s assistant will either not return calls, or does so 3 – 4 days later… usually after I have left several messages and finally have gotten really assertive. Prescription refills are basically non-​existent. I have to have the pharmacy send a request two or three times. ThenI never receive a courtesy call from PPC saying that «we filled that for you», like every other one of our 12 doctors do. So I have to keep calling the pharmacy to see if it finally came through.
Find a different place to go. I certainly do not want this office to deal with my special needs daughter.