Peet’s Coffee & Tea

I’ve visited this Peet’s fairly regularly over the past five years. The weekend staff are, in my experience, a nice, conscientious bunch. The place is usually pretty packed and I think they manage the flow well. Seating can be somewhat limited, but that’s the price you pay for popularity. I’ve always found the Saturday afternoon staff to be particularly pleasant and accommodating. I meet up with some friends here once a month after the Palo Alto Library sale, and we always have a nice time.
I’ve had less success with the evening weekday staff. Sometimes they put the pastries away really early, which probably doesn’t affect anyone but me, since there aren’t very many people there at 7:15 on a Monday night. One of the weirder incidents I’ve experienced at a Peet’s happened a few months ago at this particular branch, when the barista came out from behind the counter to lecture me on what she felt was my inappropriately unusual drink order. That was a first. I chalk it up to being an isolated incident.

Love this coffee place. I am a Starbucks fan, but it happens to be my school. Before class I usually head there for a nice cup of coffee to give me the energy I need for class. It is cheap, and tastes good

very slow service in this location, I’m came here six days a week because is close to my work but the line is to long and the have one cashier and two people doing nothing.

I honestly love this place. Sure it is really busy and there is a Lon wait sometimes but the smiling faces and amazing customer service make it worth it. All of the staff here know me by name and it’s extremely enjoyable to come in to the building and be greeted by hellos and smiles. The coffe is good as usual and if I’m not sure if I’ll like something I can always ask the staff and they will give me an honest opinion! Extremely kind hearted people work here and I love coming multiple times a day for my coffee and tea! Keep up the amazing work!

Won’t be coming here again! Sadly. I love peets and this location is on my way to work, but I can’t stand the customer service by 2 of the young ladies that work here. They speak rudely to all customers (not just me) and they both have overfilled my iced coffee drink and put it on the bar for me to take on 2 occasions. Expect me to take that messy thing and drip it everywhere? Wow!!! *GREAT CUSTOMER SERVICE BY EVERYONE AT THE SANTA CLARA LOCATION!

I am currently sitting in the aforementioned Peets. I have had good experiences in every Peets where I have been in Palo Alto and Mountain View, except for this one:
1. The staff where incredibly slow. It took more than 20 minutes before it was even possible to order the coffee.
2. A couple of extremely loud and rude people in the corner responded hostilely and rudely to the request to talk less loudly.
This is the last time that I will be in this café.
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Response to Theresa’s e-​mail:
Dear Theresa,
Issuing me a coupon for a free drink isn’t the issue. Instead you need to (ahem) reach out to the franchise in question and tell the management (a) second-​rate service isn’t acceptable and (b) dealing with anti-​social customers is their clear and unambiguous responsibility.

Loved this peets. Clean, fast, and provided the notorious Peet’s tweak-​worthy caffeine buzz to get you through your day– or for me, my interview.

Barista needs more training on how to make a latte because my latte was all foam up with bubble, and only ²⁄₃ cup of something (I will not call it a latte anymore). Please… do more training.

this Peet’s makes an absolutely lousy Latte. I am addicted to Peet’s lattes although my stomach cannot handle their brewed coffee. Too much acid? However, the foam on the latte EVERY time is bubbles not foam. Also, the coffee is weak. How hard can it be.
Also, I find the counter staff indifferent.

Three times Ive walked into this location; hungry, tired, & cold. When I’m next in line everyone disperses behind the counter w/​out taking my order. I patiently wait but nothing. After a good while I begin to leave & someone rushes over to take the next person’s order. Im a cyclist & my image might not be as put together as the folks who usually go there l, but ya’ll should still take my order. What you do is cruel, yet seems like a thing to expect from businesses in Palo Alto. Ive learned to simply take my money elsewhere…

Speedy service and delicious coffee. I usually come here in the mornings before work. It’s never crowded so I don’t usually have to wait in line. Baristas are all very friendly and smiling even at 7 am. Also a wide selection of pastries. My favorites are the almond croissants and the pumpkin bread. I usually order either a medium coffee dark roast no room (or the iced variety light ice) or an iced Americano. I’ve never had any issues with my coffee order so there’s that. Coffee is my life force. And they actually listen when I say no room in my coffee. Cough Starbucks never listens to me cough

This is my favorite Peet’s in the Mountain View/​Palo Alto area. Its always packed with people so if you’re looking for a café to come and read your book or write your poetry in with no distractions this isn’t going to be the place for you. However, if you’re looking for quick, knowledgeable employees who don’t bore you with small talk or annoy you by talking to their co-​workers and ignoring you then voila you have arrived!

I normally love Peet’s, but this location is pretty disappointing. I’ve been here over a dozen times as it’s pretty close to my house, but I may be driving further to Philz or Starbucks. Some of the staff are great, but some of them obviously don’t want to be there, and make life difficult for the other staff, and add to the wait of the customers. For example, I was there a few days ago, it was close to closing time. There were 2 male baristas in the store, and a long line of customers. Since it was 20 minutes to closing time, one of the baristas decided it was time to go clean the bathroom probably so he could leave soon. The other barista protested and said he needed help with the drinks. The first barista acted like he didn’t care, muttered out loud that it’s almost closing time and people need to start leaving (it was a complaining tone, not a proper announcement) and he’s going to do the bathroom. He props open the bathroom door and has his mop etc ready. Well, the bathroom didn’t smell so pleasant and this gross odor wafted into the drink pickup area, because the store is so small. Again, the second barista asked for his help with drinks, so he relents from cleaning the bathroom and helps with the drinks. I noticed how he didn’t wash his hands before working on my drink. I was grossed out but hoped for the best… since I had waited TWENTY minutes for this javiva drink. I had asked for light and it tasted pretty sugary, maybe I got the regular version, who knows. All I know is that the staff are unhappy and they don’t care about me or my drink being made right.

This review is way overdue however its about time
I love Peets so no argument there, most of the time before I go to a new location I search if there are any peets around and this time I didn’t so it was come to a big surprise.
I have to admit that this location is not the most attractive location for Peets but they get the job done.
I started to work in the neighborhood a while back and start to get some coffee here and they have a great customer service very friendly and make a great coffee but we all know that, what would you expect from peets? That what they do best.
If you don’t like your coffee because something is wrong about it you should lets them know and they will make it right, right at the spot and I have done that in the past.
As for this location, on my birthday, while I was ordering my coffee I ended up chatting with the person at the register and I manage to mention it was my birthday and I was so exited that morning, the next thing I know is the lady from behind the counter said something to the person at the register then my coffee was on the house.
I was surprised about that but right then I realized my commitment to peets means something to them I know one cup of latte is not much but sometimes that all what it takes to have a successful business and show some appreciation to your customer and now each times I pass by this peets I always remember that day and remember how much I adore Peets coffee.
Of course Peets coffee is way better than the other chain but again No one can argue taste.
I love Peets

I love this Peet’s. All the workers are super friendly, and make wonderful lattes :) Sometimes it is a little busy in the mornings, so don’t expect to be in and out, but I’d take long lines if it means friendly staff and good coffee any day.

The best coffee in my neighborhood. The latte is strong and delicious, the service is great. I usually prefer Peet’s coffee over Other coffee chains. this location is my favorite.

I think Peet’s coffee is better than the other national chains, but sometimes it isn’t just about the coffee. Sometimes it is about coffee and the company you are with. Sometimes it is about the coffee and wifi.
Well I went to Pete’s to have a cup of coffee and to get some work done online but they didn’t tell me the wifi was down. There wasn’t any sign indicating the wifi is down.
I just think they should let customers know when the wifi is down because sometimes, it isn’t just about the coffee.

The lattes at this location are always on point and terrific, but I’m giving 4 stars for the customer service. I do have to say the baristas are great and always friendly, but the older man who appears to be the manager, is always bitter and unfriendly and appears he does not want to be there. Customers notice these things… Just sayin’… But great job baristas, especially Mitch, keep up the good work!

The three employees there this morning (Thursday, October 2, around 10am) deserve a standing ovation! They were short staffed, ran out of vanilla syrup, and the line was out the door. This could have been disastrous but they handled themselves so gracefully that I barely noticed. Of course (of course!) this also happened to be a morning I wanted to treat my coworkers to coffee so I ordered four drinks, adding to what could have been mayhem behind the counter. But no, both the cashiers and the barista kept smiles on their faces, engaged kindly with the patiently waiting customers and got all of my drink orders right! Such rock stars this morning, just thought they deserved a shout out! I’ll be going back for my coffee run tomorrow. Might even get a vanilla drink to celebrate!

I have recently started working in Palo Alto and the first thing I do is look for a coffee place. Peets, 3 minutes away from work? That’s pretty awesome. If i have time I’d come here every morning before work. The line always looks pretty long but it doesn’t matter because they have multiple cashiers open and gets through people’s orders really quick. The baurtistas are always in a good mood. Today, I ordered a caramel macchiato and they made it with foam. I LOVE FOAM! I should have known that I could ask for foam but I just loved that I didn’t have to.

Small, crowded and noisy. Not my favorite Peet’s.

Awesome place to come to do some work at… shady parking, nice ambience, and excellent customer service. Seriously the staff here, in particular Christina, are the best Peet’s employees I’ve ever met. They are courteous and exhibit genuine kindness. The coffee and food is equally delicious.
The awesome staff at this Peets location inspires me to come here for my daily brew.

Service was great, and the iced latte was refreshingly strong and delicious =)

When it comes to blended drinks I do prefer SB, but when I want iced coffee I prefer Peet’s! There’s something about the flavor in Peet’s iced coffee that I really love.
I’ve never had a bad experience in this location. They’re pretty fast with my order and the workers are friendly and helpful.
The only thing I wish they would do is maybe get a 10 min Peet’s only parking space in front of the store for those customers who just wants to buy their drink and leave… or a drive thru would be perfect!

I am literally in love with Peet’s coffee! I cannot imagine her not being a part of my daily life. I give her loads of my money and there never seems to be enough of her around. Ha… yes I’m talking about coffee and not my love life. Peet’s does not over-​roast their primo beans unlike a particular gargantuan coffee franchise. Their beans have a rich, bold flavor that is as aromatic as it is creamy. Traditionally they have had only a dark roast coffee but recently they began offering a medium roast for those that cannot handle the bold flavor of their dark roast.
I frequent a few different locations regularly and they consistently remember my name and my drink of choice. Superb product and warm personable service? Sign me up for a lifetime of commitment. I’m still talking about coffee.

Nothing special, but consistent.

First, let me say that I’m a starbucks fan, but this Peets is near where I have to be a few nights a week while waiting to pick up my kids from their activities. So, it’s a good place to come to sit, use your laptop, and drink a coffee. They are usually not super crowded in the evenings so you can get a table. Their wifi seems a bit faster than Starbucks, but it’s hard to tell.
Oh, my only gripe — why do they waste that paper printing out your «special» key for their wifi. I mean, come on, do they really think there’s tons of people who sit in the parking lot with their laptops stealing their wifi? I mean if someone wants to do something illegal on their wifi (like download movies, etc.) they could just buy a cookie and get a code anyway. What a waste of effort and paper. Come on Peets, just leave your wifi open.