MAC Cosmetics

I have had my fair share of mixed bag experiences at Mac all over California, and have learned to find that either the most relatable employee or The one who is wearing the look that I would like to achieve.
These five stars really go to the sales associate who helped me. My receipt says that her name was Carina. Anyway Carina was the nicest and most relatable Mac employee I’ve ever been helped by ever.
I actually had the intention of finding a bronzer and I did preferred to have help from the sales associate as she was wearing her bronzer the way that I wanted to find my bronzer for.
She totally understood what I was talking about found what I was needing and then even help me find a good lip color and liner! Her personal style and make up was very similar to how I would wear mine if I wasn’t in my fitness clothes and looking dumpy for the day, so the relatability was very comfortable to me but also I really appreciated the time she spent helping me and that she was approachable and seemed to trust that the customers do know how to wear make up as well!
So while I think her in person when there she needs to be thanked again for sharing with me some of her expertise and not being a gatekeeper, because I always go to Mac feeling very intimidated or nervous over what kind of experience it will be and this really made me feel confident believing not only with my purchase but that I would return to the counter rather than just buying online.
I definitely recommend visiting this counter.

Normally I’m so lazy to write reviews but the person who helped me was so kind I felt inclined to give her justice! Her name was Gigi (?) and she is probably the nicest makeup counter worker (not sure of the technical name) I’ve ever met! She was more than willing to help me in whatever I needed and she didn’t treat me differently than her other customers just b/​c I’m young (which is super important to me b/​c it happens so often). Although I didn’t catch the name of the other girl, she was blonde and had short hair average height, she was also super helpful to me! Nothing bad to say about this location :-)

Went here on a whim to exchange a lipstick that I had a dupe in some I wanted to get new colors. I was not greeting immediately which is ok since the Mac MUA was busy doing an application on a client. I waited quite awhile, and she finally said hi but DID NOT LOOK UP. So I did a couple laps and picked out some products, and held them in my hand I thought she might get the hint, if she could just ring me up she could be back to her customer in a jiffy. She never once asked me if I needed assistance. No bueno.
Nordstrom is know for excellent customer service, so I know this type of behavior is unacceptable. I feel disappointed since this was my first encounter with Nordstrom Stanford’s Mac counter. Graciously, another employee at a neighboring counter saw the whole thing and felt a bit embarrassed and was kind enough to help me out, ring me up and I was on my way.

I am a regular customer of the MAC counter at Nordstrom. I’ve never had any issues customer service wise or makeup application wise. So I was really surprised when the girls at the MAC counter basically ignored me when it was obvious I was looking to buy several things and needed some assistance.
There were 3 staff members and all 3 were doing make up applications. I totally understand that they want to focus on their client, but I get my make up done at MAC all the time and the first thing my artist tells me before s/​he starts is that they might have to step away to help another customer. This is fair because it’s not like the counter closes up just because all their artists are working on clients.
I came up to the counter looking to get 2 lipsticks and lipgloss. I just needed someone to get me the colors I wanted and I would be on my way. It was obvious I needed help and all 3 girls who absolutely saw me just waiting by the lipstick stand COMPLETELY IGNORED ME. Not even a «hello» or «hi.» Other customers came by to browse too and I noticed they weren’t acknowledged as well. This was beyond disappointing and irritating. It’s the complete opposite of how other MAC counters at Nordstrom are run.
Never getting my MAC stuff at this location ever and also warning all my girlfriends of the complete lack of customer service. I’m sticking to Nordstrom Valley Fair and Hillsdale.

Whenever I step into MAC or any cosmetic store in Nordstroms, I expect nothing less than a make up artist who knows what they’re doing, but pair that with the service I recently received, and you definitely have a perfect experience, thanks to Cassandra Naguiat.
While on a trip this past week, I realized forgot my make up bag at home 6 hours away, and desperately needed to replace the essentials! Luckily Cassandra found me as I was trying to remember all the different shades for the different products I used. She was extremely patient and genuine with me as we matched my skin to new products, and tried on different lipsticks and primers. All the while, she was also educating me regarding which new product she was using and why. I’ve had awkward experiences in the past when someone is that close to your face, believe me. But Cassandra made me feel completely comfortable as we chit-​chatted and tried on make up. I’m happy to say that I not only left with what I needed, but also with new products that I am excited to try.
Thank you again Cassandra :)

I booked an appointment at the MAC counter at Nordstrom Stanford Shopping Center to get my makeup done for a friend’s wedding back in Dec 2013. Gigi was my artist and she did a phenomenal job on my makeup. I showed her a picture of the look I was going for (smokey bronze lid and light lip) and she nailed it. As she was doing my makeup, she’d show me the progress to make sure it wasn’t too dark for me.
Thanks Gigi!