PetSmart

Sometimes they are nice but some other times they are cold and removed. I saw a dog hanging by the neck from a grooming platform ready to die from sofocation. The groomer left the dog unattended while the dog was attached to the grooming platform bt the neck. I had to call for help when I saw the dog falling off the platform and still attached by the neck. It was a traumatic experience for me. I wonder what takes place in the back seccion of the store where we are not allowed to go.

Clean store. Amazing customer service. We came in from out of town and had a list of products to buy with prices from their
. The manager Karen was so awesome and priced matched it. Thank goodness because I have been dealing with a sick pup at home and needed to save some money today. THANK YOU FOR TAKING CARE OF YOUR CUSTOMERS.

The fish selection is excellent here– about 4 times the size of that at Petco. I was incredibly impressed by the level of service provided by Nicholas in the fish department. He was helpful, knowledgeable and friendly. It might be a touch more expensive than Petco, but it’s worth it when you factor in the great service. I will now be going here for all of my fish needs (and pup stuff, too).

The only reason for one star is so I Can report how bad they treat their customers. After calling me to schedule my dogs for baths, when I arrived the sales pitch began for extras to increase the cost. I had been a four year client but that ended today. Do not go there for good customer service or pet care as they provide neither and have way too much attitude. The store manager was useless as well. I won’t use them and you should not either.

We usually go back and forth with who grooms my dog, but after a hit and miss we finally found someone who absolutely loves my dog and does his hair cut so well. I absolutely recommend going to Kimberle. She knows exactly how to capture the beauty of a dog and knows what each owner expects from a dog groomers. She actually take a the time to make sure a dog’s hair cut is cut like the owner states. Our dog usually gets matted from behind his ears and he usually need to have it shaved off but she double checks that he doesn’t look ridiculous.
I don’t really go to Pet Smart for the shopping.

The staff is always so friendly here, and they are quite knowledgeable, whenever I have questions about pet care. I love how they’re always so well stocked, especially on crickets and other reptile dietary supplements.

We have taken our dogs to PetSmart in other cities for grooming, and have always had decent experiences. But the grooming staff at this PetSmart are truly exceptional. A number of things that impressed me — very friendly staff. They got down on the floor to interact with and reassure the dogs. They asked questions, and listened to our specific requests. Very clean shop. Although busy, neither the staff nor the dogs being groomed seemed stressed. Another great thing is two groomers were waiting to take our two dogs at the appointed time, and they were ready when promised three hours later. Not put in cages for hours. Best of all the dogs looked great, faces, eyebrows, tails — every detail was perfect. Really can’t say enough about these guys.

pet groomer did a great job on my long haired dog — thanks petsmart =O)

Friendly staff, clean inside. Went there on Black Friday in the afternoon because I needed cat food. I was surprised to grab a whole bunch of deals! From prior experiences, staff has always been very helpful. Adopted a kitten there about two years ago and she is amazing! They still remember me and my little girl that fell in love with me that I had to make part of my forever home. :-)

Store manager and employees are full of shit. Liars about returning items. Last time I buy anything from there

Everyone is so friendly here! Emphasis on FRIENDLY. I bring my Maltese to the groomers and honestly everyone that does her hair is amazing, she can be so difficult but she always comes out happy (maybe she’s happy it’s over). I have two other big dogs and whenever I bring them they couldn’t be nicer. They staff is very knowledgeable and makes great recommendations.

Bought calming spray here but the item in the box wasn’t the right one. Came back to return and the staff was very nice and accommodating. Even got a free dog whistle for our problem!!! Will definitely come back for the friendly service and for future dog supplies.

My rating isn’t based on the store in general but rather the employee. I asked about a kitten that was up for adoption and she just shrugged me off and then when the cat was sick throwing up I brought it to her attention and she just replied, «awe poor cat, his mom will be here soon.» She didn’t seem to care and wasn’t doing anything for her to not attend to the cats cage. I noticed fallen out teeth in the cage and the cats just looked poorly attended to. I have two cats and adore them, it was very heartbreaking to see the condition of the cats and the negligent care from the employees.

SOLD ME A VERY SICK ANIMAL!
I have never owned a guinea pig before so was unsure what normal behavior was… the employee picked out the guinea pig for us and it was very calm and still. I just thought we got lucky and found a calm one. For the first 2 weeks she was just her «normal» calm self, but I now know after doing research online that guinea pigs shouldn’t be that still and she was actually lethargic. 3 weeks after we got her she started to show symptoms (sneezing, running nose and eyes, etc…). OF COURSE at 3 weeks their pet «warranty» had expired! First I called the store and an employee told me to «change her bedding and give her CHILDREN’S COLD MEDICINE!» I obviously did not do that, and could not believe that was an employee’s recommendation! 2 days later I took her to the vet at Petsmart and found out she had an upper respiratory infection and an pneumonia! The vet bill including antibiotics cost $ 250! The doctor said these illnesses are usually transmitted from other animals, BUT I do not have any other animals in my home! I complained to the manager twice because I believe she was sick when we got her, as she was lethargic then!, and it just took a couple of weeks for the symptoms to be visible to me who knew nothing about pigs. He offered me NO COMPENSATION! The «warranty» had expired so there was nothing he could do? I just thought that after he talked with the doctor and saw the huge amount of money the vet bill was for a guinea pig that HIS store sold me only 4 weeks earlier that he could have at least offered me a store discount or something! (Also given the fact that the employee loaded my cart with over $ 100 worth of pet products «the guinea pig will need» the night I bought the guinea pig, which now may be useless because the doctor is unsure if she will even make it) :(
I AM SURE THE ANIMAL WAS SICK WHEN I BOUGHT HER, AND WARN OTHERS ABOUT BUYING LIVE ANIMALS FROM THIS STORE :(
In one month, I spent $ 390 on a guinea pig from this Petsmart, and the manager offered me nothing! Will never shop here again and will warn everyone I know not to buy pets from here.

knowledgeable friendly staff, always anxious to help, but often fell they are understaffed at peak times.
I feel their prices are comparable on the items I purchase. & the quality of ther products are quite good.

It seems like I’m always here, lol. I have two dogs, and I buy their food and get them groomed here. Prices are as expected for a large chain, but its hard to beat the convenience of having all your pet services in one place (supplies, grooming, vet). I’ve been very pleased with the grooming services here, although appointments can be hard to get sometimes.

Grooming services erratic at best. I showed up for an appt. no one was available. Waited around then left. No apology nothing. Made another appt. It took 5 hours before they finished my dogs and never called to notify me I had to contact them to find out what was taking so long. They all were scrambling to see what happened to my dogs who were still wet when I took them. Never again incompetent and unprofessional all the way up to corporate level.

I visit this store frequently to purchase dog food as well as taking my dogs for grooming and bathing.
I have found the employees of the store to be very helpful and knowledgeable no matter what I present to them. They are courteous and offer good information about new products that I might not be familiar with. All employees at the checkouts are friendly and always ask if I need help carrying my large bags of dog food to the car even when I am not alone.
When it comes to grooming, Emily has done a fantastic job taking care of two dogs that require this service. Both dogs love her and as their coats grow out they continue to look great which is not always the case with other groomers. When I need to have a dog bathed with short notice, I feel they go the extra mile to work me in and once again, do an excellent job.
There’s no question that I will continue to use this store for dog food and other products as well as my grooming needs.

Ive came here a few times… First time was when i took my moms dog to get groomed the first
Couple of times they did a great job but once our groomer suzie left the ps store and got transfered to la quinta we stopped going there… The last time we took the family dog there he was cut a few times, he a red marks and cuts… And he started walking funny… I think they hurt him somehow… (thank goodness hes walking okay now) We are never going back

They have the cat food the vet recommended for our ginormously fat cat.
They also had a volunteer trying to push kittens on people who were already buying cat stuff.
The store seems old and smells a bit like wet dog.
Why do I need to be a member and carry another freaking club card? Can’t you just realize how annoying that is, and give everyone the same pricing?
I’m sure I’ll be back, unless the newer and closer petco carries the same stuff. It’s not like the fat cat is going to skip any meals any time soon.