Andreas Hotel

My boyfriend and I have been staying at the Andreas for a few years now because we absolutely LOVED it. Everything was amazing! From its proximity to restaurants and shops, the 24 hour pool area, the clean rooms, the cozy beds, the inclusive breakfast, the champagne upon arrival, to the staff that has been nothing but nice, especially Nikki and Bob who have helped us out nearly every time!
Our last stay was for my birthday back in January (15 – 17). We had a great weekend, no complaints whatsoever. When we got home I realized I left my black curling wand in a drawer in the bathroom of the room we stayed in. I love that thing and it was expensive when I bought it (back in the day). I called to ask about it, and Nikki said nothing was turned in but that she would double check the room again, since I told her exactly where it was.
Later she called me back saying that she did in fact find my black curling wand! I was so relieved! But also weirded out because this meant they didn’t check the room thoroughly for items left behind before new guests stayed in the room.
Nikki offered to have it shipped to me but since my boyfriend and I visit often I told her that I’d probably come back for it soon enough. She told me that’d be no problem and that they hold items for 90 days.
My boyfriend and I came back April 1 (within 90 days of our stay) while passing through town and I came in and asked the girl at the front desk about my curling wand that they said they’d hold for me. I don’t know what her name was, but she had long red hair at the time.
She automatically said «No, we don’t have anything in our lost and found.» She didn’t bother to ask my name, when I stayed, what room I stayed in, nothing. She just said no. Without even looking.
I told her I talked to Nikki and that she told me the item would be held for 90 days. She replied with her back turned to me saying «Yeah, we only hold things for 3 months.» ??? 90 days = ~3 months. At this point I’m questioning her intellect. Moreover, I’m frustrated because she wasn’t even trying to help!
Driving 3 hours to hear this got me so angry, and I didn’t know what to say anymore after knowing she didn’t know that 3 months is 90 days. We walked out.
I told my boyfriend how upsetting it all was and he went back in to talk to her and I followed soon after. She then comes from the back of the office saying «Is it this??» Holding a black and purple curling iron. I said no. And again I fill up with rage because NOW she checks the lost and found after initially saying there was nothing in there. Seriously?
I was so upset. This was our favorite place to stay in Palm Springs. Whoever this girl was at the front desk on April 1 doesn’t represent the Andreas Hotel and the rest of their staff well. She was rude, unhelpful, and now she’s the reason why we won’t come back anymore.
Had this experience been different with someone else — someone nice, willing to help, and who looks like they cared about their job and the service they provide their guests, I probably would have been okay and not cared about losing the curling wand so much.

Where do I begin? The lack of customer service? The lying of the employees? The not wanting to accommodate and help? The non-​chalant attitude that was given? The demeaning and absurdity that was fed to us? I can go on and on… Maybe I’ll start with the inconvenience of the whole trip and the waste of an hour and a half dealing with incompetent employees who just blatantly lied to us and made that time there a living hell.
A group of us drove to Palm Springs for a quick getaway and during the drive we were looking thru Orbitz to book a hotel. We needed the place to be pet friendly because my friend has a service dog, so we found the Andreas. We booked the hotel because it clearly stated pet friendly and were excited to try a new place. See we go to Palm Springs all the time and wanted a change. (Stick to what you know! Lesson Learned) so the Andreas looked nice.

Upon arriving there the staff was friendly and as we were doing our paperwork I noticed that the place wasn’t actually pet friendly!!! I asked the front desk lady about that and she said «Oh we used to be pet friendly but not anymore» then she said that since my friends dog was a service dog she could stay but had to be with us all the time and not left alone in the room? So I asked well «Well what if we go to the pool? Can we take her there?» At first she said Yes, but then said let me check with the manager, coming back she said No. But offered the suggestion that while 3 of us layed out 1 of us can stay in the room with the dog?!? I asked «How is that even an option?, it said on Orbitz that you were pet friendly?» In which she replied «Well that’s not our problem if it said that on the website» WHAT??? So at this point we said that we can no longer stay here because it’s an inconvenience and we went by what was posted on a reliable website Orbitz. That’s when havoc started…
At this point we were talking to Cassandra who was ANYTHING but helpful. We asked to cancel due to the misinterpreted print and she refused. She said it wasn’t their problem and they will gladly charge us the first night for both rooms each and if we wanted to 1 of us could stay there for the night so the money doesn’t go to waste. Again How is this an option!!! At this point we asked to speak to the manager but now she was in a meeting? And we can wait. So I get on the phone with Orbitz and while talking to him, he’s trying to help us out more than Cassandra was. So he called the hotel 3 Times to work it out and she was being so resilient with the Orbitz guy as well. He would come back and apologize and say the she was not cooperating. At this point now it wasn’t about the money but the lack of professionalism and the rudeness we were faced with. I walk in still on the phone and now there’s another employee named Bob who was threatening to call the police on us if we didn’t leave! Am I in some parallel universe where this is not making any sense?!?
We ask for the manager again, now it’s been an hour or so, and they tell us that the manager left and has the day off! Ok. So first she was in a meeting then now left?!? Was she ever there? If so, what manager would leave when there is a conflict going on at her work place??? I asked Bob now why is this being so hard? And why would Orbitz say one thing and you guys say another. His reply… Ready for this. «Well who books on Orbitz anymore?!» Aaaaarghh! I do! I always have. I just booked my Cancun trip on Orbitz! I just booked my flight on Orbitz! How dare him demean me by asking that!!! Clearly nothing was being solved. So they offered no help, no solution, and lied, stole our money for rooms we never even saw, and belittled me by my choice of booking. This place is the pits. Maybe it’s a nice place to stay at but with employees like Bob and Cassandra making it a living nightmare why would anyone want to stay here. Thanks guys for offering no solution to paying customers… Guess it was my fault in the long run because, well Who Books on Orbitz anymore…

I have never had such a bad experience in any other hotel! The worst customer service. Manager never available in three days in a row. Nicki, bob and Cassandra never smile and they never were able to resolve a problem in fact they were Always lying and in a bad mood !
I DO NOT RECOMMEND this place it all.

First of all I would like to say the hotel is nice but I will never return here we check in and it took forever for them to find or reservation that was a promotion threw social living which made us late to our massage when we got to the spa they gave us attitude like if it was are fault. After massage went to pool and they said we r short in the pool bar and our margaritas will take about ½ hour to make it took more like 45min to 1 hr it felt like they would never come Cuz it was soo hot then when we check out they charged us 50 dollars Cuz my hair color washed out onto there towel I’ve stayed at alot of hotels never heard of a charge for that They claimed there towels were new and it would not come out if they washed it which is bull it will .I’ve had this color for years .Just looking for a excuse to charge extra So be sure to check your bank statement for extra charges

This place is pretty awesome. Complimentary champagne upon check in, a 24 hour pool and jacuzzi, and the best spa.
I had a custom spa package that included a mud wrap, therapeutic massage and facial. It was hard to stay awake for the whole thing because it was so relaxing; eventually I gave in.
In between treatments, we were treated to champagne poolside.
The staff was incredibly personable and accommodating. I definitely am leaving feeling like I’ve truly been treated for the weekend.

I had the most perfect getaway at Andreas Hotel and Spa! My boyfriend and I were greeted at the front desk and it immediately felt cozy and inviting. We were in room 215 which was so artistic and unique. The décor was beautiful and the queen bed was so comfortable. We enjoyed their continental breakfast every morning and then relaxed in the pool and hot tub. The views are spectacular! I also made an appointment at their spa and I was not disappointed! I was treated like a queen. Kyla and Sam at the front desk were so sweet and made me feel very comfortable. This place really caters to you. I then had a 30 min scrub and 30 min Swedish massage with Angele followed by a 30 min facial with Lorena. They both were phenomenal and it was one of the best experiences I’ve ever had. Have nothing but great things to say about this place! I highly recommend it and when I’m back visiting in Palm Springs, I’ll definitely be staying here.
Ps. There is delicious cucumber lemon water everywhere for your convenience! Awesome

Bob, our host was a very welcoming and very friendly. He made my girlfriend and I feel right at home and as if we were friends! He is a great man and full of life!
We stayed at the Andreas Hotel because of a spur of the moment trip for a friends birthday for only 1 night but we were totally blown away by the service and how intimate the hotel was. 25 rooms, 24 hour pool (quiet time after 10pm) with a big pool and jacuzzi, no ridiculous resort fee ($ 2 charge «resort fee» just for breakfast), and complimentary champagne upon check in. What is not to love? It also has spa and massage packages. We didn’t get to do spa day but from what we saw of what was included it seemed very reasonable.
The rooms have iPod docks equip with ocean, crickets, rain sound effects to relax you and a electronic fire place and the bathrooms are big as well. Definitely will be back next time.

My partner booked a weekend gateway to this amazing hotel. From beginning to end the experience was fantastic. We got a living social package that included champagne, couples massage and great customer service. I highly recommend this wonderful, cozy hotel in the heart of Palms Springs. We will definitely be back again soon! Love the staff!

Andreas Hotel was the perfect Palm Springs getaway. The staff was amazing and super helpful right from the very start. The location is right in the center of some really cool spots that were all walking distance from the hotel. My fiancé and I stayed in the Maime Van Doren Suite which was awesome and had a nice romantic vibe. The pool/​hot tub were paradise in the insanely hot weather. Easy check-​in and check-​out. We definitely will be coming back!

This hotel is awesome! The rooms are newly renovated. The whole hotel is clean. The staff was nice and welcoming. The continental breakfast was fresh. The bed was super comfy. The bathrooms were a good size and clean.
We also went to the spa and had a couple treatment. We had a 30 min mineral soak in a couples size jacuzzi tub, an hour mud wrap & a 30 minute massage. I had Kerry for my therapist and my BF had angele. He said his mud wrap was good but his massage «was alright». The spa was really clean and great prices (compared to other Palm Springs spas)
Overall I would definitely stay here again. I’m big on cleanliness and this hotel was super clean. & the hotel doesn’t have a resort tax and free parking!

Me and my wife stayed here this past weekend and we had one of the best hotel experiences ever. We got one of the upgraded Suites which was amazing. From the moment you check into the moment you check out everything was great, the staff was friendly the rooms were clean, great location and decent prices. If you are looking to get away for the weekend this is the place to go.

This is my 1^st review! I use Unilocal a lot to try and make informed decisions and I’ve found (like many of you have too, I’m sure) that people love to complain and very rarely go out of their way to compliment on here… I wanted to take the time to change that because the Andreas Hotel is awesome!
I’ve never stayed at a boutique style of hotel before (there are 25 rooms total I think), but I loved it. My gf and I came here to celebrate our 3 year anniversary. We stayed in the Mamie Van Doren Suite and it was fantastic. From the champagne greet, to the heated pool, to the jacuzzi tub in the room, and the King sized Tempurpedic bed, and complimentary continental breakfast and coffee and water everywhere… everything was amazing. To top it all off, EVERY SINGLE STAFF MEMBER WAS FRIENDLY AND COURTEOUS! We walked locally and grabbed dinner at Tropicale which was delicious, then headed across the street to the casino and won a little money! Great job, Andreas… you sure know how to treat a couple to a wonderful, relaxing experience. I’m sure we’ll be back!

What a breath of fresh air! I brought my mom out to the desert to celebrate Mother’s Day and we had a room at a different hotel around the corner. It was terrible there so we took a walk in the neighborhood, feeling disappointed. We went in to the spa Andreas to make a massage appointment and discovered this lovely little quaint and special place! We inquired and a room was available, so we left the hotel we were in and came here! Nikki, and Adam at the front desk and Marci at the spa have been amazing already and we just checked in! Fabulous place. We highly recommend it! You will love your room, the beds, the staff, the food and the energy here!

This place is quite a gem in Palm Springs. From the entrance to the check in area, to the receptionist walking us to our room, and our spa packages– everything about this place is quaint, adorable, and personable. It is well maintained, beautifully decorated with a European flair, and is very relaxing. The staff is great! They really go the distance to make you feel at home and that you are not just another guest. If you are planning on being at the pool, be sure to order the chips and guacamole! It is the best.
We also got massages and facial at the spa. The staff there were extremely friendly and helpful. The therapists were attentive and work with you on whatever areas you need special attention on. The facial was great as well– although I can’t recall much details since I fell asleep. It was that relaxing. I just woke up with very smooth skin.
Overall, wonderful hotel, excellent location, and very relaxing experience! We plan to come back again!

The Andreas Hotel is a very reasonably priced place for a romantic get-​away.
My boyfriend and I stayed here recently and we loved it! It is conveniently located within walking distance of loads of shops and restaurants, and the jacuzzi tube, comfy king sized bed, and 24 hour access swimming pool with relaxing music helped us relax and enjoy a wonderful weekend together.
The staff is really sweet, too.

Here’s my five star experience, step by step…
CHECK-​IN
Champagne at check-​in. Though it would have been nice to have it at check-​out too once you get the bill.
LOBBY
The nice lobby with a fireplace and TV (with remote) isn’t huge, but fine for a place with only 25 rooms. Free candy in the lobby all night. Granted it’s the kind of old-​timey candy nobody but your grandpa would steal from your trick-​or-​treat bag (lollipops, good and plenty, butterscotch). What, no ButterRum lifesavers or Necco wafers?
TOUR
Some dude gave us a quick tour of the lush, historical, romantic, impeccably kept, Spanish-​style grounds and our room. Turned on the fireplace. Showed us the dimmer. He stuck his finger in the toilet to test the temperature to make sure the back splash wasn’t too cold. Ok, I’m kidding about the last one.
ROOM
Our room was not huge, but not cramped, with the centerpiece being a thick, poofy pillow-​topped marshmallowy bed so girly you expect there to be a One Direction poster. It was very comfortable, but… um… squeaky. Other nice touches: a remote control fireplace (heat optional), an alarm clock with iPod dock, robes (perfect for the pool), a safe, a fridge (which I had to unplug to avoid a weird beeping noise at 4am), dimmer switches, a Keurig coffeemaker (coffee included!), and plenty of outlets (nobody likes moving furniture to charge a phone or use an iron). Water pressure was fine. We had some noteworthy art: a piece that said «Smile Always» and a cool four foot metal gear clock that was broken (though, to be fair, it was right twice a day).
SPA
(Wait until you read my wife Meghan N’s review)
WI-​FI
Free! Sucked on my phone (may or may not be my phone issue), but worked fine in the lobby area on my laptop.
POOL/​HOT TUB
87 degree heated pool, large considering the occupancy, and a simple hot-​tub (115 degrees), with towels provided. Best of all, though the pool mercifully has quiet hours starting at 10pm, it is open 24 hours! So, yeah, you can go swimming at midnight, but no Marco Polo unless you’re using sign language.
BAR
Well, not really a bar as much as it is bar service, it is pretty awesome that you can get drinks until 2am.
LOCATION IN CITY
Incredibly perfect, right in the middle of the shopping and restaurant district.
LOCATION ON GROUNDS
Being on the bottom floor sucked when my neighbors woke up early and decided to rollerblade while bowling (I bought ear plugs the next day). But being on the bottom was super convenient when coming and going, and when going to the hot tub early in the morning, which a crew was on hand to test ph levels. Let’s hope that after my visit he was checking more h and less p.

This hotel is beyond 5 stars!!! We went a couple weeks ago and stayed in the Honeymoon Suite! Fabulous! The manager is great!!! She gets 5 stars
Very professional and warm! Hotel staff was excellent! We will stay here again! Pictures don’t do justice… very beautiful!

This past weekend, my boyfriend and I went to Palm Springs after purchasing the Andreas Living Social deal for a 2 night stay. We were supposed to get a deluxe queen room, but when we booked (about a month prior) they didn’t have any of those rooms left. So we had to upgrade (which cost us $ 20 extra per night) and they warned us that the room we would be in was above a little bar right below. I will say, these things were the only negative thing about the Andreas Hotel. Having to upgrade and pay extra for a room above a bar was not great. In my opinion, the upgrade fee should have been waived because of the noise the bar creates at night. I realize we were told about it, but to me, charging extra was no Bueno. (The bar did offer us drinks half off to help cushion the blow! Lol)
On to the amazing part of the hotel. Small and intimate, amazing décor and cozy rooms! The staff were super friendly and helpful. Upon arrival we got our bottle of champagne and were shown our room. We also got a $ 20 pool bar credit to use. The room was spacious and the bathroom was huge. Towels were so soft and they gave you robes (though being in 105 degrees doesn’t make you want to wear one. Ha) and also towels for the pool. Bonus for that!
Another great thing about this place was the fact it was within walking distance from all of downtown! My BF and I were stoked to not have to always drive somewhere. We got to check out some great local places which was cool. The pool time during the day was great because you get to know the others who are staying there. I also like it was basically all adults. I love children, but it was just super cool to have a more mellow pool area with such a small group. (Only bummer is for the small size of the hotel they run out of spots to lay down on the chairs because people get their chairs quick!) Luckily you spend so much time in the pool it doesn’t really matter.
Lastly, massages! In our package, we got a couples half hour massage. The morning of we called to just see if we could extend the massages to an hour and luckily we could! Woo! It did cost $ 55 extra per massage to do so though. But it was worth it. The spa manager was super cool and helpful and made it a great experience.
Overall, we definitely want to come back and hopefully stay longer. I heard the bar below our room is closing in August and will be moving locations so that’s a huge plus. But we would definitely request a room on the second floor facing the pool next time. I loved it and was sad to go because it was so relaxing! Great job, Andreas Hotel! You will see us again!

This. Was. Bad.
Like many others who have visited this hotel & spa, I purchased the Living Social deal for a 2 night stay and a couples massage for my girlfriend and I. Originally I had scheduled our massage for Friday 6÷26÷2015, but later rescheduled it to Saturday 6÷27÷2015. When we arrived at the hotel on Friday we received a call from one of the spa employees, who then told us that our massage was today. I explained to her that we had rescheduled a week in advanced. She said there was no record of a reschedule and proceeded to hand the phone to her manager Andrea…
NOW THIS is when things went down the crapper. Andrea told me to come to the spa now, or my massage would be revoked. She made zero effort… hell it was more like negative effort to compensate me in any way. No suggestion to reschedule for another time, No offer of a refund, not even an apology for the inconvenience. Just a «take it or leave it» attitude and an ultimatum. To make matters worse she insinuated that I was lying about rescheduling when she told me she never received my call… She probably didn’t realize that most modern phones have this thing called a call log, and that it tells you all sorts of magical information like the date of a call, whether or not the call was received, and the duration of the call.
Unfortunately I didn’t have the foresight to ask for a confirmation at the time of the reschedule as it would have probably mitigated Andrea’s deplorable customer service.
As for the hotel itself, the front desk was helpful and polite. They did however charge me an extra $ 30 on top of what I paid for on Living Social which was suspect… They claimed it was for some sort of city tax. Maybe that’s the case… but In my years of hotel experience, I’ve never heard of such a thing.
TL;DR version: My main gripe was with the spa manager Andrea, who gave us terrible customer service. I was denied a massage that I had already paid for and charged an extra $ 30.

My boyfriend and I came here for a relaxing, romantic getaway, and I have to say, we came to the right place. We were greeted with glasses of champagne and chocolates at check in, and given a personal tour of the premises as well as escorted directly to our room by the very friendly and accommodating staff.
The rooms are small and intimate, with a fireplace and romantic mood lighting (which is nice when you are in the mood, but difficult when you are trying to get dressed).
There is a small pool and poolside bar, a lounge area with fire pits, and a small breakfast room. The staff is very helpful and full of great dining and night life suggestions. The attached spa offers couples services, where we indulged in fantastic couples massages. The hotel itself is walking distance from the main street of downtown Palm Springs.
We would absolutely return to Andreas Hotel and Spa the next time we venture out to Palm Springs.