The Spa At Pala Casino

I liked the spa far more than the hotel. The people in the spa were very helpful, showing me around, making sure I had anything I needed while I waited and following my massage appointment. The atmosphere smelled lovely, had gentle music, and was overall very serene. There’s a lovely selection of coffee, organic tea, infused waters and some fresh fruit available as well. The robe was comfy (way too big on me, haha), and the slippers were perfect. They provided me with a water and a locker… The spa was definitely the highlight of my stay.

I had great pampering and service from the Spa at Pala!
My partner and I got a couples massage package (Relax & Getaway), but note, if you choose to do this, plan ahead. We had to book over a month in advance for the 50-​minute couples massage on a Saturday. Once we arrived, all of the employees were polite, seemed excited to be there, and were very informative. They did tell us that they were understaffed that day, but it didn’t have a negative impact on the service we received.
The amenities in the women’s area are awesome! They have plenty of showers, including 1 aromatherapy shower and 1 shower with 12 different heads to surround you. There is also a sauna, hot tub, steam room, outdoor rain showers, and an outdoor quiet area to relax. My assigned locker had a custom welcome message, which was a nice touch.
We chose to do our massage outside, but weren’t quite expecting to hear noise from the pool the whole time. While we didn’t mind, other people might, so give it a listen before you commit to being outside. The music wasn’t quite enough to drown it out. The massage overall was great. My therapist communicated with me and did exactly what I needed.
I would highly recommend this spa and will definitely be back!

We had a «Relax & Getaway» room package that included a couples massage. I’d definitely do this again!
We came here Saturday (04.02.16), and they seemed pretty busy. While the staff was actively moving through the spa, everyone was polite to us. The staff took their time to explain the features of the spa, even though they seemed understaffed for the number of guests that were using the facilities.
We were given the option of having our couples massage indoors or outdoors… and when we chose outdoors, I didn’t expect that we’d be listening to kids playing at the pool. Apparently the outdoor area of the room used for couples massages is near the pool. Neither of us minded the ambient noise, but it’s something to be aware of if you choose this option.
PROPS: Awesome facility, and I wish I better took advantage of the sauna and private jacuzzi.
SLOPS: They’re busy (which is a good thing for Pala, because it means they’re doing something right). We had to book several weeks in advance to get a couples massage together on a weekend. We called a day before to see if we could extend the 50 minute massage, but they were booked up.

I took my sister to this spa for her birthday a couple of years ago and loved it. Now we keep going back.
I have had several of the different types of massages. The hot stone massage is awesome — no pressure just light touch but you leave with your muscles feeling worked. Of course different massage therapists have different styles. My recommendation is to try a few different types of massages and therapists to find your favorite.
I also get a facial when I am there. I’ve tried several of those also and they do a wonderful job.
Just got back from a great relaxing day and will be returning next month.

I’m a hotel guest this weekend and I tried to use the Suana facilities in the SPA. If there was a ZERO star rating I would’ve given this spa that rating! I’m so bummed right now I can barely believe this place and their snobby attitude. What a joke! I never felt treated like a second class citizen in my life. I have been to hundreds of spas around the world and this spa just gave me such a disgusting feeling of mistreatment. First, the whole facility was practically empty and they wouldn’t allow me to use the sauna for 30 min. I was willing to pay their $ 25 day spa usage and they still said they were full. I was so confused because I could literally count the amount of people using the facilities on one hand. I asked if I could schedule to come back in 3 hours (closer to 6pm) and they still wouldn’t take my request. They said I had to call back at 6pm to see if they are booked. I was so insulted. Really? You cannot see if your booked right now, to see if I can grab sauna time for 30 minutes at 6pm? What an insult.
I have my 4 sisters with me (for a mini family reunion) and between all of us we have spent at least $ 10k in the casino in just one night’s stay. We are also hosting a 50^th birthday dinner at the CAVE restaurant. And this despicable spa girl treats me as if I have no business using their facilities. I even checked my attire to see if maybe i dressed unprofessional or something. I just couldn’t get their unwillingness to accommodate a guest.
We plan to check out asap (to avoid penalties) and leave due to this racist spa experience.
We are never ever going to promote this casino again. Heading to Vieja’s, Pechanga and Sycuan for the rest of our vacation.
Posting this review on my Facebook page as well as all my social media reviews. Because this is so unacceptable.
Next time my sisters come back into town to gamble we will stay somewhere else. Thank you very much!

Meh!
I really wanted to give this place a 5 because it was super cute but there was a couple issues that I couldn’t look the other way with.
I came in last min hoping they could squeeze me in for spa treatments and I lucked out. I was super appreciative that they were able to accommodate me. I expressed that I was super tight in the shoulders and needed that worked out and that I wanted a facial. I got fit in for a Swedish massage, a head/​neck/​shoulder massage, and a mini facial. I wanted a longer massage and facial but they didn’t have any, which is fine, I didn’t make an appt earlier anyways.
My Swedish massage was pretty good. My therapist was 2 minutes late… Kind of annoying. I really wanted to get my massage outside but the therapist talked me out of it. She kept telling me about how noisy it is and that she could get me ear plugs if I wanted. She kept going about it so negatively. I think she just didn’t want to have to massage outside. Whatever.
I had lunch poolside after my massage. It was awesome. The bartender Juan was super nice and the food was great. I got the Pala Burger and a mimosa. I couldn’t finish. It was a ton of food. Haha.
I went back for my shoulder massage. ABSOLUTELY THE WORST EXPERIENCE EVER!!! It was the same therapist and she didn’t even offer outside. Oh, and she was late AGAIN, except she was 3 minutes late this time and I had an appt literally right after hers. She was so speedy with her strokes and seemed annoyed when I asked her to do my massage a certain way, like slower strokes. Her technique was awful. My 6 year old cousins could do a better shoulder massage. I told the front staff and they told me I could fill out a survey if I wanted. Um, ok… So I found the manager later and she said they talked to her. Interesting, they didn’t offer me to talk to the manager… She offered me a 30% discount on the shoulder massage and a day pass to come back. Big whoop.
My facial was fantastic but felt like it went by too fast. I loved it! I wish I could have scheduled a longer one.
My favorite part of the spa day was the facilities. They have outside rain showers, an outside quiet relaxation area, a sauna, steam room, hydrotherapy shower, light snacks, and non alcoholic beverages as well as access to the pool area, oh and you can go into the casino and gamble and than come back to the spa area.
Will I come back? I don’t know. Maybe for a Swedish but not for a deep tissue massage… I highly HIGHLY DOUBT they could execute a good deep tissue massage. Maybe I might come back for a facial? I don’t know. I’ll probably take the drive to Glen Ivy instead.

I am giving the pala spa a 3 – 4 star rating because of the wonderful and beautiful location and amenities included. If you have never been here a locker room attendant will tour you around the facility. After a locker is set with a robe and slippers for you to change into. Each locker is uniquely set with a four digit pin that you create. After you have change you relax in what’s called the waiting room, stocked with water, tea, coffee and fruit all complimentary. Too bad theirs no champagne or wine in this snack bar.
My massage therapist Deborah picks me up and directs me into the treatment room. She explains this massage is 50 minutes and is a Swedish massage. She offers me to enjoy the massage indoors or out. However if it’s noisy outside they have no control over that which I understand. I then ask if Swedish means light or med with pressure. Deborah explains The pressure is med-​firm focusing more pressure on my rhomboids and traps. She steps out and I get comfortable on the table inside.
So this is where I rate the massage a 2−3… She kept doing the same effleurage movement on my back. I was hoping she can work out the knots a little on my rhomboids and traps but again just keep going with the same movement at one point she stopped around my traps and did something very light in pressure didn’t feel like anything except maybe her taking a break… I have had a better Swedish massage. When my massage was done it felt like not enough time pretty much like clock work ending exactly 50 minutes after the hour even if you started a few minutes late. She then directed me back to the waiting room and told me I am able to use the amenities til closing time.
They have a outdoor lounge area, a jacuzzi, a steam room and 3 showers. Not a bad way to spend the whole day… You can go gambling, eat and come back if you want again you can use the amenities all day so enjoy!!!

Worst experience ever,
Wife and I went there Sept 6 Sunday, hoping for a fun night for first time, being a casino lover (we love going to casinos & play all night long). Somebody told us about this place .
Comparing with others (we been at pachangas, Harrahs, morongo, San Manuel Etc)
–Slots machines way to old, the call attendant sign showed at different machines
–Not enough or poor service Technician (the personal that repair the slots when those get blank or inoperable) & when they show up display an attitude
— Service (cocktails poor service) attitude display
–Broken ATM ‘s, how about you tried to withdraw from their ATM’s you don’t get your money from the machine, but machine/​casino frozen/​locks your account /​funds for 2 days.
Only explanation was, sorry something went wrong
Linda the cashier manager did not give us a satisfactory explanation not let us talk to upper management .
–when there waiting for our issue to be resolved 3 more people arrive for same or similar issues
1.- one person feed their ATM $ 100 bill (you know to get $ 20’s) machine eats the bill and no money was dispensed)
2.- Another one wins $ 280 prize, feed the ticket and of course no money was displayed
Etc,
Was really frustrating, never see this money issues before anywhere ‚
WILL NEVER COMEBACK ever

I am beyond pleased with this Spa. I went today with a group of friends and we had an absolutely WONDERFUL experience. The place is beautiful and peaceful and we were treated like royalty.
Each of our group had body massages and facials. The services were top notch and we were also able to use the lounge, jacuzzi, pool and locker room as well.
Brittany, the manager, was AMAZING. She went above and beyond to make our time there especially lovely. I appreciated her kindness and attention to detail so much! Seriously, this woman gave the best service to us, perhaps better than I have experienced at any spa I have ever been to.
I also have to commend the lady who did my facial: Jennifer. It was incredible. She wrapped my hands, massaged my hands, arms, shoulders and scalp in addition to the facial.
My friends raved about the people who gave them their massages and facials as well. One of our crew who is an esthetician, said she got the best facial she has ever had.
Tea, coffee, water and fruit were served in the spa lounge which we were able to spend time in (in our spa robes and slippers). Food from the poolside grill was really good (and not bad price) and the valet parking rep was fast and friendly.
Rates: We paid $ 253 for a 50 minute Swedish massage, a 50 minute custom facial and 20% Tip.
Our only negative moments were with one of the employees at the front desk who was noticeably curt and unfriendly with a couple of us. Maybe she was having a bad day? The rest of the staff were helpful and friendly and really great to deal with.
I will definitely return to this spa again and recommend it to others.

I came here for a comedy show with my friend and we turned it into a day off of relaxation by the pool as well as the spa. We both decided to go for a massage. We both got the Deep Tissue Massage for 80 minutes. The lounge area was quiet, with nice options for water, tea, coffee as well as some fruit. It’s very relaxing with options for magazines to read as you wait for your massage. My friend got Deborah and I got Lany for massage therapists. Deborah did a great job, worked on my friend’s shoulder blade and loosened it up. She felt great afterwards. For me, Lany put me to sleep 10 minutes in. I know I was just in pure heaven. Pressure was excellent, thorough and kind. I hit the relaxation point and it was great. Once the massage was done, I took a nice steam and tried the 12 jet shower. It’s like having another massage as well. The spa has a sauna, steam room and Jacuzzi as well as an outside (enclosed) area to lounge and relax. The staff is professional, kind and made sure to orient everyone upon first entering into the locker room/​spa area. It was a great experience. I felt great afterwards. A great massage experience. We decided we had such a great time here, we would be open to coming back just for a relaxation weekend. A great experience!

I had a manicure at the Pala Spa a week ago. Since it was a spa, I expected that it would be one of the better manicures I’ve had. I was wrong. It was sadly THE WORST manicure I have EVER had. Jeri, the woman doing my nails was not only constantly talking negatively about just about everything (a total downer!), but she did a terrible job. She basically clipped my nails and painted them. No buffing, No cuticle work, nothing. Just clip and paint. And oh, by the way, for the grand total of $ 70. SEVENTY DOLLARS for something I could have done myself! As I sit here typing, the gel paint is beginning to peel off.

I have another reason to visit Pala.
My husband and I had a nice weekend here and decided to finally check out the Spa facilities. I kept getting offers to check it out, so we finally cashed out on it. I decided to spend most of my day there: facial (comp), massage, and pedi (comp). Hubby had only the massage.
You have access to the spa facilities open to close if you get a treatment over $ 50?, which is easy anyway. The locker rooms are nice, however my locker was where the main foot traffic was so don’t expect any real privacy. There are restroom stalls or shower stalls if you’re shy. Anyways inside there is a card with your name and what treatments you’re receiving that day. Also your robe and slippers for you to change into. Then in the relaxation waiting area you can enjoy infused water, tea, hot chocolate, some fruit… and just sit. Some people tend to chat loud, which I found really annoying.
I had Lela for my facial. She was so sweet. At first she talked a lot and I didn’t mind. I know some people don’t like that. But I mean once I stayed quiet, she got the idea.
My massage was wonderful. My husband and I had a couples massage. We had the option of having it outside, but there was construction noise and it was pretty windy that day. So we stayed inside on the nice toasty tables. Time went by so fast.
Then I had my pedi. Nice, clean, and very relaxing. Was offered a drink and warm neck pillow… I was relaxed. She (forgot her name too :(boo) did a great job.
Overall, I would definitely come back for a day of relaxation. I told my mom about my experience, she went, and she loved it too. We should probably go together next time. lol

The facilities were very nice, although the changing section is far too small. I went with a friend for her birthday and we both got 50 min Swedish massages. I was pretty disappointed with my massage. My therapist had long nails that I could feel when she was working on my back. You know it isn’t a great massage when you are hoping that it will end soon.
Lots of weird, unprofessional quirks: squirting oil from the bottle directly on my legs, tossing the bottle on the table in between my legs when she wasn’t using it, purple/​blue ink stains on the sheets, therapist kept coughing and her stomach growled loudly. It wasn’t any better than a $ 40 massage envy visit. My friend had a similar experience and we both walked away wondering what kind of training is required to work there.
Pool and whirlpool were very relaxing. Would recommend only paying the facility fee and skipping treatments.

There are 2 reasons bring me here to Pala: the spa and the lobster buffet.
This place is a little bit too far for me to come, but for the few times i was here and I always receive such a great experience. I usually spend my whole afternoon here as my spa day. I come in at least 1 hour earlier my massage time to enjoy all the amenities there.
This facility is very well kept: clean, smell nice, soft towels, refreshing water… I can’t name it all.
Be aware of nudity there. Yes, I’m serious. So don’t be surprise or disgust, just look away and enjoy your day.
I always have 80 mins Swedish massage by Ms. Marcie. I loved her massage.
Highly recommended this spa.

Great spa, great staff. Staff and cleanliness are really what makes and breaks a place like this and it feels very warm and friendly and the place is very clean. And its great you get to use the rest of the facility before or after you get whatever type of massage you’ve scheduled.
This place has my stamp of approval for massages. No matter where I go I recommend the Hot stones. I’m going back this week and this time getting the 90 min. That hour just wasn’t enough.
Only reason I didn’t add another star was the facility wasn’t spacious enough in the workout room.

This place is awesome. It’s clean, the people are great, not to mention the champagne and chocalte… mmmh! the best. They let you use it all day with a $ 50 treatment. Esmeralda and Maira are great keeping the place in shape. They offer sauna, both wet and dry, and jacuzzi. Great place for a massage.

Pala has a gym and spa. So, now what? I say give it a try! After losing years of my life to second hand, more like back of the hand, casino smoke taking years off of my life, it’s time to hit the gym. I keep telling myself I will get to the spa eventually, but for now I will just enjoy the free gym included with your hotel stay. And since I got comped a room I will enjoy it free with my free visit.
The gym is a little small but cozy. It’s perfect when nobody is there but feels crowed if more than 4 people are there at once. And if you are noobie please don’t workout in front of the weight rack or stay on the bench watching Sport Center. I like the towels, water bottle, and headphones on every machine. It’s very classy and reminds me of the Wynn only they had fruit baskets but that’s a different review. I love the free bottle water. Bottle Service Yeah Yeah! I wish 24 hour fitness would treat me the same way.
All the machines and weights are new and barely used. I take it that not many people know about or workout here. Well now you know. Did you say no to the buffett? I didn’t think so! Don’t say no to the gym. I’m not saying you should go, because I like my private gym but if you must go this gym is good enough to help you break a sweat.
Written via Blackberry

The front desk staff are absolutely helpful and patient when inquiring about products/​services. This is imperative for those who have never been there.
The facility is absolutely first class. Beautiful décor, clean showers, wonderful products. This is the spa everyone will enjoy.
Unfortunately, I booked a body envelopment and I feel it was not worth it. My skin did not feel any different post-​therapy. Very basic service for a high price point. I will consider another treatment the next time around.

Spa entrance is only $ 20 after 5:00pm to closing… haha
I tried it after that lobster buffet on every Tuesday…
It’s nice to relax after a heavy meal… haha… before driving back home

If you are looking for a great massage experience then you MUST come to Pala. I have been going here for 7 years now and it is far and away the best experience EVER! From the amenities to the high class masseuses. Burke Williams seems like amateurs compared to this extraordinary place.
Have a massage outside, get a facial, take rain shower outdoors, melt in the steam room, bake in the sauna and escape in the jacuzzi… oh it’s so lovely. I wish they had one here where I live. I’d be a happier person with less stress I guarantee!
Only gripe, I gotta say, is the spa director changed and they eliminated the Pala Spa signature lotion, body wash et al. Boo! Shame on you! That is what I loved about the spa. Bring it back! It was such a unique scent… so unique many of my friends and coworkers hoarded the lotions when we were here last for company conferences.
Only other feedback that I have is also constructive: The front desk staff could warm up a little. Everyone else on staff is phenomenal, warm and caring. Front desk… meh. That is a change from years past but doesn’t change my feelings or my rating.
I heart Pala Spa.