Cycle Gear

I’ve been going to this store for about a year now. I don’t ride but my boyfriend does and this is one of the only motorcycle stores that carry the things we need so we come here often.
Now I work in customer service and I know people make mistakes sometimes. But literally the last 5 times we’ve gone here there have been mistakes made.
This last time did it for me, we asked about getting a front tire for a Yamaha R6 gave the guy all the info to get the RIGHT tire. We get to a repair shop down the street and pay for the labor. Then we realize the guy gave us the wrong tire! It’s a whole 10 mm difference the bike couldn’t even move. So then I run back to CG to get the right one. Now I have to pay labor again to get the right size tire put on.
Now I’m not one to complain but this is the 2^nd time we’ve had an issue with receiving the wrong tires. This one today, and another time about 5 months ago.
Honestly go in to CG with your homework done. These people don’t know anything about bikes. They hire these random people and don’t teach them anything. I don’t even care if they ride or not, at least teach the employees about the product and about what they are selling.
Today CG lost two loyal customers. We definitely are going to find another place that won’t have me running back and forth with the wrong shit.

Cycle Gear has almost everything a motorcycle enthusiast needs, including sound advice! If they do not have something in stock they will order it for you and get it in a jiffy. They constantly have sales and once a year they have a HUGE parking lot sale with returns, discontinued and slightly damaged items. Everything is marked down up to 90%, but it is also thrown into boxes and scattered everywhere, it kinda like a rummage sale.
The employees really know their stuff and the store keeps a record of purchases in case, like me, your not sure which part you are suposed to be buying for someone in your family.
Also to replace tubes is only 15 bucks.

I’ve always had good service there for many years. About 15
Today I dealt with Cara. I bought an item,
Walked out the door, came back a minute later and bought another item because I forgot to buy it the fist time. She checked my ID and license just to be annoying
She could use some customer service training

Here I am in Concord, looking for a Harley Davidson shop… again. Surprisingly enough, I came across this Cycle Gear! (I did find the HD but they were closed due to Memorial Day.)
I passed Cycle Gear earlier so I thought I poke my head in and look around… and see if I could p/​u a new helmet for the wifey.
This is one of the best stores I have been in thus far! Today was unusually busy but that did not affect the excellent customer service given by Mike and Joshua. Mike was great with assisting our helmet purchase and even Joshua was very helpful! As I mentioned before, it was busy but they both did not miss a beat with helping me out.
The store looks like any other Cycle Gear, just a bit bigger. Clean and kept together. A lot of items in stock as well!
Thanks for the great experience guys!

I am posting a quick review only b/​c I read some of the others before going to the store, and they now seem excessively negative; my experience was excellent. The young woman who helped me was very attentive, knowledgeable and patient. She helped me find a helmet and a jacket in about 5 minutes. The selection was excellent and the prices were great. I had many choices and I found my size for both the helmet and the jacket easily.

I like the store and product selection. The staff is knowledgable and friendly. My issue is that they don’t stand behind the product they sell. I took a pair of fox pants back that had ripped after one ride within 45 days of purchase. The sales associate said it looked like wear and tear but took a picture of the defect and said she would contact fox and get back to me. I never received a call which is my biggest issue. If you say you are going to call me and follow up then do what you say! This is the first rule of customer service for any retail store. I eventually contacted fox directly and they were very accommodating and are replacing the defective pants. I also special ordered several items from the store which I don’t recommend doing. It is much easier to purchase special order product on cycle gears web site. It took me three trips into the store to get an itemized receipt of what I had purchased. I was once again told I would receive a receipt via email which never happened.

When I got my bike over a year ago I was a little intimidated going in there for the first time,
, not knowing much about bikes — but within about 10 minutes I felt like a long time customer. When I walk in most of them know me by name, and I’m never afraid to ask my stupid questions (at least they never make me feel like they are stupid!)
Sure this is a smaller store, but I have always been able to get what I wanted, in the right color/​size within 1 to 2 days! I recently bought a new helmet and didn’t get a chance to try it out within their 7 day return policy due to bad weather, and I wasn’t sure I’d like it. I was told to try it for a few days and if I didn’t like it — not to worry about the 7 days having already passed — that they would take care of me. I really like the helmet but it was nice to know that I wasn’t going to get stuck with a helmet I didn’t like.
As a matter of fact — I’m headed there now to exchange a face shield for that helmet — I got the wrong one. I have no clue where the receipt is — but I don’t need it — they’ll just look it up in their computer and I’m good!

This review is for the old lady that works the front desk there… and I’m guessing she just had a bad day and she doesn’t always have a terrible attitude, that’s why I’m not giving her 1 star.
The rest of the staff at that place do an amazing job to provide great customer service and you ruin it for everyone. If you hate people so much get a job cleaning hotel rooms or something and stop making a living pissing people off.

Great prices, lots of sales but unlike most cycle gears it has very limited selection. They don’t have a lot of sizes or styles of things.

been going there for years, never had an issue with returns or parts, friendly and helpful staff. not a fan of the bilt line of products but they are inexpensive and will do when your wallet is light. some things they didn’t have but they were able to get it from another store relatively quickly. large selection of helmets and if they don’t have the size they can get it.
Word of advice, and this goes for every motorcycle/​car shop, if you don’t know what you need or have limited knowledge of bike mechanics, tell them up front. They will show you what you need and explain the options. A friend of mine who only knows how to put gas in, start his bike and ride it was complaining to me about how messed up the place was and I told him to do this, his option changed dramatically, now he is a regular customer.
standard parts like batteries and tires are all in stock here and way cheaper than the harley dealer for the same stuff without the harley emblem. They aren’t going to have everything you need for every bike but that’s what the internet and harley/​honda/​etc dealers are for. Very convenient too as it’s right down the road from me.
also, +1 to Johnathan G on being close to Wendy’s, frosty’s and baked potatoes are just what you need when taking a break from working on your ride. maybe even some chili.

The kind of place where you feel right at home. A place in which you walk in and not only do they know you by name but they remember your last purchase and ask «Hey how did it work out for you». Great shopping experience every time.
~Jessica~

In the land of the blind, the one-​eyed store is king.
Not a great store, not a horrible store, but unfortunately one of the only in this area.
If possible do not let this store be the last word in your motorcycle shopping needs.

For some reason, I feel like this location is off the beaten path. Something about the location that I just don’t like. But it is near a Wendy’s, and I like frostys, so…
I come here fairly regularly. Fluids, maintenance parts, the odd sale item.
Customer service has ranged from blah to pretty good.
Its cool to have m/​c only parking right out front.
Can’t think of much else to say.

Came in on a weekday to get Heat Out shirt and pants for my boyfriends up coming track day. I had no idea where they were. The place was a good size and very neat but the merchandise was very foreign to me. I asked a guy in the back where they were and he directed me to the front. Still couldn’t find them. Another guy came up to me then and helped me find the items which were right in front of me. And they were 50% off! They were all very nice and helpful. A really good place to buy your gear.

Husband got the 6 year old his first dirt bike. We have been riding a few times with friends and know there is a lot more to it than just buying the bike.
We came in to look around, check out sizes and different brands. Our son has a very «large» head for his age and we were having a hard time finding the right fit. Aaron came over and helped us. He was very professional, helpful and patient with our six year old.
Thanks Aaron for a good start to helping us build up our gear!
We hope to catch the next shipment of gear that come in.
(We do wish they had more choices for boots in the small sizes)

I’ve bought a total of three helmets from Cycle Gear (two from this branch), and I would actually recommend the store for that one item, because I found a better than decent selection of quality brands (Shoei and Arai) in addition to budget stuff, and they have a great exchange policy if you bring it back promptly in new condition. But am giving it only two stars because of the low quality of the rest of the riding gear. That’s the big ongoing expense for me over the years, and when I have to replace a jacket or pants I want to be able to try on my size in different decent-​quality lines. Although they have a sprinkling of Dainese, the big majority of what they carry in clothing seems like mediocre to crap, and even with that sizes seem very incomplete. Store had the vibe that they aimed for low end and hit their target.
Of course there AREN’T competing motorcycle specialty stores, and that makes it especially frustrating that, with the buying power of 97 stores, CG doesn’t make more of an effort. I end up riding all the way to San Jose to shop at Road Rider.
Nothing against the staff, who have seemed friendly every time I go back for another try, and nothing special against this branch — it’s just the close one to me. But I wouldn’t recommend it, for example, to a new rider wanting to outfit themselves.

Terrible customer service from the muffin top with the skunk stripe in her poorly dyed red (?) hair. Rude and taking her cash register job way too seriously. Clearly has issues…

This is a little bit bigger than the one in Pleasanton, but that’s not saying much. (Grab a beer, hold one and then read my review of Pleasanton Cycle Gear.) Pacheco has just more of the same crap: Bilt gloves and helmets. They have a wall of helmets, but none you want. They were either plain or hideous. Hmm. This place is a perfect analogy for dating; sure there are many people out there in the world to choose from, but no one you want to have sex with). All the gloves are mislabeled. Don’t go there for gloves. Literally every single glove I tried on had the wrong name and size attached to it. You grab a large, then as you try them on the inside of the glove say small or medium. I checked the others and it’s every pair! The whole fucking place is like one giant grab bin. Have you ever saw a clearance sign at a store, then dug through the grab bin looking for a DVD? That describes the glove section. It looks like the Looney Tunes Tasmanian Devil spun through there.
The staff is nice but they are a carbon copy of goofs that work at the Pleasanton store. Everyone looks like they just rolled out of a dumpster. All the way down to the semi-​lesbian with short black hair. (Oh, aside from the two-​toned hair-​colored skunk girl at the counter.) You are forced to spend an inordinate amount of time there just going through their shit. Their response is, «Oh, all our gloves are like that.» Then they walk away. I don’t know about you Unilocalers, but I don’t have 3 hours to stand there like a dumbass sorting through shit just to track down a matching pair. OK, enough of my rant. I was told by Unilocaler, Denise F., that if you really want a selection, then to visit the «mothership» Cycle Gear in Sacramento. and according the employees at Pacheco, the Sac building is 25k sq ft and the helmet section alone is as big as the Pacheco location. Other Unilocalers that have been to the Sac store said it’s totally worth going.
So, there you have it, avoid the small Cycle Gears or you’ll get more burned than your calf did from your first motorcycle. I know it’s a little bit of a drive to Sac, but at least you’ll get the shit you want.

The staff are very helpful. I just picked up some chain lube & cleaner. The store is well kept & I still like that it’s more spacious than in Pittsburg.

New helmet for a good price. They hooked me up with a discount for a TINY scratch on the helmet.