Future Hyundai of Concord

After doing a lot of price checking I finally purchased my car from Future Hyundai of Concord.
The first person I met was Bert he showed me the cars I wanted was very helpful, friendly and professional (he was not pushy). Chuck (internet sales manager) and Tak (sales manager) are professional, polite and extremely helpful. Brandon (Finance Manager) and Brad (service advisor) are both polite and professional as well.
I am a hard negotiator, everyone was very patient and did everything they could do so we could all walk away feeling we were fairly treated.
NOTE: There are some reviews that do not like this dealer because they came across a rude salesperson. Every company has a bad apple and my first experience working with a person covering for Buck while he was out was not good. However, when Buck found out about it he contacted me, apologized for the co-​worker and asked if he could be of service. I am exceptionally happy I gave him that chance and plan to purchase from him again.
For those that are thinking of doing business with Dublin Hyundai I have one suggestion don’t do it I found them to be like Jekyll and Hyde.

Read my full review please, it gets better and better if you like disastrous customer experience reviews!
I intend to write with sincerity to either allow the owner to fix flaws otherwise let customers avoid this place with a clear notice from my experience.
My girlfriend wanted a new car for the reason that she would not have to put up with mechanics trying to cheat her and take advantage due to her lack of vehicle knowledge — but let it be known that your business is the biggest cheat of it all!
After seeing their low reviews now, I really regret ever buying a brand new sports car off this lot. It came brand new with issues that apparently as the service department was ever so happy to clearly state… that once a vehicle comes in it doesn’t get checked out and it’s up to the buyer to do such a thing. It’s a BRAND NEW Hyundai Genesis and the car is all messed up after simple commute driving. What about warranty? Does that actually mean anything at your dealership or do I really need to go to another location to get inspections and work done?
The car just hit 20k miles and we took the car to DUBLIN Hyundai this time — who pointed out that it must have had a severe alignment issue from the day we bought it. We rotated the tires at every oil change and we already need new tires and an alignment that may require additional expensive repairs due to the excessive wobbling for many many miles. The tires are missing tread on the inside and outside but have plenty of tread in the middle — because of wobbling all over the place. If this other dealership didn’t tell us, the car would have LITERALLY FALLEN APART! Because we’ve come in (To FUTURE Hyundai in Concord) and asked about the steering because it seemed to have been wobbly since the day we got it. This car was never abused and we believed that we had been taking the best care possible. Additionally all the tires are consistently losing quiet a bit of air every month ever since the purchase — there was 1 nail and had the dealership repair that… but it doesn’t explain every tire plus the tire gauges needing to be reset.
So as I was talking to the gentleman on the phone, who was actually a bit rude to me, there was also a lot of complaining that we never once mentioned the handling of the vehicle. So for that reason it’s all on us, even though it’s a clear fact that my lady and I were both on the lot together talking to the man in the service department in person about this while getting the tire repaired! Another time before when we came in and they said they were busy but they said all the cars feel like they have loose steering on the freeway. He also pointed out that it was NEVER inspected for such. We asked why the car wobbles all over when we are on the freeway (This was shortly after purchasing) and it was just admitted that it was never looked at? I know that I have dropped this car off 3 times at this location (when there was an issue, because this was the location we purchased from) and their record apparently shows 2 visits. We need to drive over 1 hour to get to this location so if we never had a problem why would we drive past a few other Hyundai dealers just for an oil change or hang out at their lot for 2 to 3 hours?! This logic is simple and messed up that a service department severely lacks CUSTOMER service.
Additionally my girlfriend complained that someone from the dealership took her personal information from the system to contact her and flirt with her and try to get her to come in for free service and consistently asking a ton of personal questions (shortly after buying the car). Having a person texting customers from their personal phone to ask about the car every week was ridiculous excuse! This went on for like a year! They didn’t even stop after my lady said she wasn’t interested in him. I don’t know what kind of sh*t show of a business this is, but we were really lenient on this place until now.
So we won’t ever take the car back here for any reason at all. I’ll upload photos to the Unilocal business page so that others can see what kind of car they might buy if they get it here. Also I’ll see if my lady has the texts on her icloud to post on the Unilocal and google reviews site, additionally BBB and JD P&A.
Your company should endorse a better system of ethics.

I have been to many dealerships over the past few months looking for a used car for my son. Like I expected, I ran in to many sales people that were not helpful, did not listen to me and tried to sell me a car that I had no interest in. It was so refreshing to go to Hyundai of Concord due to the sales person, Bert Kanne. He was extremely nice, listened to what I was looking for, gave me tips on what to look for in a used car and, unlike ALL of the other car sales people at other dealerships, he got back to me whenever cars came into his dealership. So, if you’re looking for a Hyundai, new or used, ask for Bert at Hyundai of Concord. (Fyi, this review is completely honest and I did not know anyone there until I walked into the dealership)

I came to this dealership in November 2015 purchase A Hyundai Sonata sport the staff was very nice helpful and I enjoyed my time there with them. Today February 12^th 2016 I went back for my first free service on the vehicle not only did they change the oil the filter rotate my tires they also filled up my tank with gas and wash my vehicle too. In November when I purchase the car I asked them for the big red bow that goes on the top of the car lol and they didn’t have one so they gave me one today as my Valentine’s Day gift Allen and Buck remembered that I wanted a bow, I’m so happy.

My experience was great. We agreed on a price via the phone/​email and when we arrived the car was already and there was no B.S. about trying to increase the cost. We got a great price, understanding the dealership still needs to make a profit too. Chonghee was our salesperson, she’s very professional. She spent a lot of time going over the features (there’s a lot of them) of the car, she even synced our phones with the car’s blue tooth. I would recommend contacting her if you are interested in a Hyundai.

Brad in service is the absolute best! I take my hyundai here as much as possible despite the fact that I live so far away. These guys are trustworthy and great!!!

I agree that buying a car tends to be a stressful and sometimes not a pleasant experience. So when you find a sales person that is really helpful and not pushy, I think it is important to recognize him/​her. I just bought a 2016 Hyundai Tucson from this dealer, and wanted to whole heartedly recommend Allen (Kessler) as the sales person. He was very nice, knowledgeable and NEVER pushy. He took his time and went out of his way to make me feel comfortable, even though I went back twice for test drives. And even after the sale had been completed, he helped me in many ways when he didn’t have to do it at all.
My two thumbs up for Allen… Thank you.

Stuff like this is why car salespeople get a bad name.
We had the exact make/​model/​color we wanted and were ready to buy. Over the phone they said they had what we wanted on the lot and that we could come and buy it for the same price the Antioch dealership quoted us. When we got there, we met with Chonghee. She told us that she didn’t have one in the color we wanted, but could order it for us. She also said she could not honor the price we were quoted over the phone. We told her we were going to the Antioch dealership where they had what we wanted for the price we wanted and Chongshee told us that she checked the system and that the Antioch dealership didn’t have the car either. We went to Antioch and they did have the car we wanted and honored the price we were quoted over the phone.
Go to Antioch instead. They were honest and straightforward.

Loved my experience buying my Hyundai Elantra in 2012 and bought the best service with it! The service department has always been so accommodating, but today we were heading out to UT and discovered our power outlets weren’t working. With kids in the car that want to watch their movies, no power is a big problem. We drove in on short notice on our way out of town and Brad quickly replaced our fuses, gave us some extra and taught us how to replace the fuses if we ran into trouble again. We were in and out in 10 minutes! Thanks Mirabel & Brad. Your service is awesome!

Im not sure how it could work this way in a sales business but I went to the dealership ready to buy and the people were so abrasive and offensive that I left with nothing. I don’t live in Concord and I actually made the trip because they had the model I wanted available. I already test drove it, decided on it, and was there to buy with financing in hand. There was also no need negotiation as I’m part of Hyundai Circle, just some questions, but I still left empty handed. I’ll let that speak for itself.
I will say I’m still a fan of the vehicle. However I will never purchase it from here. Frankly, I’d buy my second choice instead. I will wait for my local dealership to have the exact model I want or go Honda. Hyundai would be better served closing the dealership if this is the best they can provide in Concord.

Must give the service department a five star! We have been customers for almost 3 years now. We sold our one Hyundai, but still have our Tucson. Unfortunately she had to have her 60,000 mile service done. Hyundai sends service coupons periodically, and we are sure to use them. Chris has been our service advisor and he never disappoints, always getting us the best deal for the work needed. Picked her up, shiny and ready to go. Scheduling can be done online, and they are true to their word on pick up time.

I don’t think anyone really enjoys buying a car; no matter what the price, you tend to feel cheated. That being said, I really liked working with Ann; she was responsive, helpful and not pushy. There are (at least) two floor managers who you have to talk with to finalize the deal. I got one that I didn’t really like because I thought he said some dumb things. There was some back and forth on my trade in, but I ended up getting what I wanted for it. I went in thinking I wanted a Tucson, but after test driving 3 different models, I realized I didn’t. Ann suggested that I just sit in the Santa Fe. When I sat in it, I finally had the WOW experience I was looking for. I came back a week later and bought a Santa Fe Sport (which I still LOVE).
I have only had my car serviced twice. My experience with the service department was great. I like the convenience of making appointments online; I like that they have early Saturday appointments. I see no reason to have my car serviced anywhere else even though there is another Hyundai dealership ridiculously close to my home.
I felt that everyone I dealt with was honest and ethical. Yes, I paid more than I wanted, but not more than I should have.
I wish there were some classes available after purchase. My car is loaded (I think I have every option available), and it would be nice to have a class (like Apple) to go over all of the features. I know there are things on my car that I don’t even realize are there.

We purchased a vehicle here in late June and were happy with the price we got on the vehicle. We decided to bite the bullet a little and just fork out the extra money for preventative maintenance as well during the purchase. Unfortunately, things fell apart during our first oil change.
First and foremost, although the service department is open until 6 on weekdays, they need a «manager override» to make even an oil change appointment past 3:15!!! So if you want to leave work a little early to get a 30 minute oil change done good luck. Secondly, they are scheduling appointments (still just talking about a simple oil change) for a week out! Now we scheduled our appointment for a week out and when we showed up were informed that somehow our appointment didn’t exist and that this has been happening a lot due to a shared phone line with Ford next door… After some discussion she offered to give us the oil change for free, which would be very nice if we hadn’t pre-​paid for 5 years of service. After bringing that up, I could not believe what I heard.
The woman informed me that our service contract had a pre-​set number of oil changes and services, so this would let us continue the service contract for longer… Now I may not be a lawyer, but the contract is very specific in that it is only good for 5 years or 75,000 miles whichever comes first. So I said OK and went home to read the contract after getting a business card that guaranteed me that free service. I got home, read the contract and immediately called the dealership after discovering that I was just told a load of BS.
Thankfully the dealership actually agreed with me, and informed me that this issue has occurred before and that they would handle it. They even offered to fill my tank upon my next oil change (which is now scheduled for another week out). Unfortunately I cannot say that this small token of apology makes a ton of difference. We pre-​paid for 5 years of maintenance, at a place that can only schedule an OIL CHANGE for a week out no later than 3pm on a weekday. Imagine what is going to happen when we need a real service done on the car. On top of that, I can no longer trust anything that comes out of anyone’s mouth at that dealership after being told a complete lie straight to my face despite my clarifying that what I had heard was correct…
If you want to get a car for a good price I would come here again, but I am scared to have to come here for 5 years worth of maintenance now and if I could back out of the maintenance contract I would in a heartbeat… I suppose that’s the only thing they can do now to make this right… So buyer beware.

Although I didn’t buy a car here, I was still very impressed with the customer service I experienced. I wish I could’ve bought here. I don’t remember her name but the lady that helped us was very calm, patient, and knowledgable. I do believe she was a fairly new employee but because of her I would recommend this dealership to a friend.

Buck and Bert made is very easy to buy my first car. I walked in to the dealership looking for KIA and wanting to buy a KIA and ended up buying a Hyundai Tucson. Buck and Bert asked me what my budget was and what I was looking for in a car. They listened and worked with me. They were also responsive via text and phone unlike other dealers in the area. Mo was also a big help at the end. I appreciate all the help and team work. Great customer service! Thank you!

Don’t Trust the Sales Guy
I’ve been in sales my entire life and value the relationships I develop with my customers. My experience with Future Hyundai tarnishes my profession and reaffirms why people generally don’t trust car salesmen.
My wife has a long commute to silicon valley and we were looking for a used car that would enable her to take advantage of the HOV lane. We were unaware that only plug in vehicles now qualify and went in asking what they had in hybrids. We were very clear that our goal was a sticker and the HOV lane access. The salesman told us that the dealership no longer handled applications for the stickers but now that the DMV was «using computers», the turnaround time would be three weeks or less. When we decided to do our own research before committing to purchase the vehicle, we discovered that hybrids had not qualified since 2011. Obviously, the salesman would have to know this but he chose to try to pursue the sale rather than share this information.
This place is not to be trusted!

I have been having mechanical problems ever since I bought my brand new Hyundai. I bring it in, they say they fixed it and a few months later it breaks down again with the same exact problem. I have taken my vehicle here five times for the same thing. This time they said they fixed it but the car doesn’t feel right and the tire light is on again. They told me they needed to order parts to fix the seat and stated they would call by Wednesday when the parts were in and I have heard nothing from them. Wednesday has gone and past.
Do not buy or take your vehicle hear, they are not fixing them correctly.

After dealing with Dublin Hyundai I was hesitant to come here but I am glad I did.
Chris, who works in Services, heard how dissatisfied I was with Dublin Hyundai and decided to honor my maintenance plan that Dublin apparently never put in the system and couldn’t fix for days… I was already quite happy with Future Hyundai of Concord and then once Chris heard I was in the military he covered the whole oil change (I get full-​synthetic so even with the plan the balance was $ 50.)
I am amazed how helpful and genuine Chris is.
Thanks, Future Hyundai of Concord. I’ll be back.

Great service team led by Chris the service manager. They make you feel like family and don’t run up the bill.

Called parts and all I can say is WHAT a RUDE ASS MOTHER FUCKER!
I needed Spark Plugs for 2011 Hyundai Sonata GLS. 2.4 liter NA Motor
Says i need last 8 VIN. i asked why. He said cause i need to know the motor size. I just gave you the motor size. he says when you get the 8 last VIN give me a call back.
AMAZON BITCH! $ 51 delivered.