Monument Car Parts

CREDIT CARD FRAUD??? I purchased a part over the phone about 3 weeks ago, since it was a phone order I had to give my card number to the clerk over the phone. Yesterday I had a fraudulent Debit charge on my bank account at a local retailer. Coincidence, no way. I am 100% sure the person got my credit card information from this store somehow. Either they did the transaction in front of a customer and wrote the number down allowing the customer to pinch my information or they have an employee stealing credit card numbers. (Luckily my bank is excellent and they immediately reversed the charges.)
The good part about Monument, I have a Mini cooper and all of the other auto parts stores don’t have Mini specific parts. Monument has always been able to source a part and have it in the next day. The pricing is always much better than the BMW dealers. That is why I shop here.
In my experience, the customer service is not as bad as some have said. I would have given 5 stars but because of the credit card theft I they get a 3 of 5, customer information security is a big part of running a business. I plan on going to the Concord store from now on. Hopefully they don’t have a security breach there also. And I will definitely not be ordering over the phone.

I had a wonderful experience with Art yesterday and today. He helped my husband get the
materials he needed to recharge my air conditioner (Hubby is an auto technician, so he knows
what he is doing) and chatted with me while I waited for the work to be done before we left. Even when I went to get the core charge returned today, Art was so very kind and friendly.
I highly recommend Art!

Nic is the man to talk to went in with a problem with my unlocking device for the car and he save me a ton of money. He knew exactly what I needed!

This place is great. They always get me what I need and ask me the right questions to make sure I’m leaving with exactly what I need. Most recently I went here for new windshield wiper blades and the guy who helped me removed them from my car and brought them back inside to make sure the new ones fit properly and then he reinstalled them on my car. Always great, knowledgeable customer service when I go here.

Went to monuments car parts three weeks a go to order a trany mount and no call no info have no records of peaches that is ridiculous and rill never want to do business with them again if I could I would even give them a star por customer service

I have to say i boat a jet boat a while back and went to several car parts stores with ni luck or clueless people on my 460 ford before i found these guys. I ran in to Antonio. since then i have had so many questions and these guys always have the answers. I appreciate them a lot… my son just went there to pick up more header bolts and they new me and asked him aboit the boat… i tell u all if u need car guys and answers they have them. Thanks a million guys… Sal and Antonio thanks for ur help

I’ve been here a few times for a few random car needs. They have had what I’ve needed in stock every time. The staff here is helpful and polite and the prices are fair. It’s a clean store with knowledgable employees. It’s got a decent sized parking lot and it’s right off the highway.

You know your at the right spot when all the other car parts stores tell you to call this place! You also know its the right place when all the local mechanics go here for there parts. So far I’ve been in more than 5 times. I have always walked out with what I needed for market pricing or as close as a business in the auto parts market can sell parts for and still make money. Thanks for the great service!

This place has always been my go-​to for the rare occasion I do some DIY car repair, and they’ve always been very helpful offerer good prices. Today they went above and beyond though. I needed a new PCV hose to pass the visual inspection for my smog check. I brought in the old cracked one and the guy came back in a few minutes with a brand new one. I pulled out my wallet and he said he got it out of the scarp pile, and it was on the house. Even lent me some tools to clean up the bits of the old hose, and I fixed it right there in the lot. Good guys!

I’m a tech for a dealership. I use these guys for almost all parts I need when working on friends and family’s cars. They have one of the best inventories around. They have experienced people who know about cars, not high school kids working at there first job. their prices usually beat Autozone and O’rielly. They actually do the majority of their business selling to independent shops. The only down side to monument is they close earlier then the chain auto parts stores. Most of their stores stores close at 7pm.
Some advice on going there:
Go to the Pacheco or Livermore stores. These are where they keep most of their stuff and they’re open till 8PM.
If you go to the Pacheco store try to use Max or Nick, These two guys are the most knowledgeable (I buy from this place a lot) but anyone there is superior to Kragen/​autozone/​pepboys.
Plan early, because they’ll be closed early.

I just walked in for a funnel and transmission fluid.
.
They had what I needed and a guy at the counter made sure I had the right fluid.
They also had a cheaper price on a radiator fan, beating their competitor down the street.

Racially profiling young men of color is an awful way to run a business. Will never set foot in this store again.

Since high school been going here since they always have the parts you need. Usually pepboys or O’reilly end up telling me that they don’t have it to go try monument car parts… So I been going directly to them for years & 75% of the time they have the part I need. Plus the crew there are super knowledgeable & they are a great help.

Why spend time at a chain’s counter where the staff can only look up numbers in the system from some other system? Go to Monument Car Parts and tap their collective experience in parts and cars. Walk in, tell them what you are working on and then tell them what part you need.
I needed a oil cartridge filter for a 1953 M38A1 Jeep. Not something you find the in usual catalogs, but with some cross referencing and measuring, we found the right one and we were good to go.
I also needed a fuel filter, and brought in the junky chrome one someone previous had put on. They eyeballed it for length, looked at the hose OD/​ID and in a minute had an OEM style replacement that was inexpensive and a perfect fit. This was not something in a catalog, but the result of one guys knowledge of their stock, various sizes and probably thousands of fuel filters. (they also had Wix inserts for the chrome and glass one, but…)
At the counter, Doug turned my daughter’s «boring trip with her father» into a fun filled adventure where she was quickly showing off her knowledge of car repairs!
Want to get in and out fast, with the right part? Monument Car Parts
Want to talk to someone knowledgeable about parts and cross references? Monument Car Parts

I have been a customer of Monument car parts for 28 years and it is the best in the Bay Area. Well trained staff that know how to work on cars and know what they sell! They are NOT teenagers right out of a fast food job, they have experience!
They also have staff that speak Spanish.
The people of Monument Car Parts have kept me and my family on the road for over 30 years.

Workers are helpful and they have cheaper prices than the nationwide chain stores like O’Riellys, Pepboys and Autozone. They are real mechanic men!

Spent the weekend replacing CV joints (comes assembled on drive shafts) on gf’s ’91 honda civic hatchback. Turns out, the previous owner had swapped in 1990 CRX high-​efficiency wheel hubs, and we had no idea. We were stumped about why the wheel-​side splines were the wrong size on the new part we had.
Hector at Monument was able to figure it out when we brought the old drive shaft in. He actually broke out the calipers, counted the spline teeth, guessed it might be an earlier CRX «high-​efficiency» hub, cross-​referenced the spline geometry in the computer system (their system has spline-​geometry information!!), then let us measure the part ourselves there on the counter.
I’ve come here time and again, and if they can’t give you the right part (which they usually can), they will actually think through the problem with you to come up with another solution. The experience behind that counter is invaluable! When I have a tough car problem, I’ll drive an hour from Hayward just to come here!

My break light went out and I refuse to pay a mechanic to put in a bulb. I decided to go local and try here before I went to a chain like Kragen/O’Reiley. They were nice and helpful however, I was given the wrong thing. I brought my car’s book in and given the part. However, it was the wrong bulb. Monument had the right wattage but the wrong male end. Later that night I had to go to Kragen on Monument Blvd. (they weren’t helpful either but at least this time I had the bulb in my hand) I wish I did not have to for now I was taking apart my car in the parking lot at the bowling alley at 9pm. Luckily, Mr. Police Officer was driving by and decided to wait while I fixed the car. How nice!
I will stop by again sometime and see if they do better.

I CALL THESE GUYS ALL THE TIME!!!
My brother has a different issues with his different cars on a regular basis. What ever he needs, i get for him. I talk to one guy the most, he is spot on. I would mention his name, but I wont.

Monument is the place to go, period. They have a knowledgeable, friendly, and helpful staff. That is huge for auto parts stores. Other places will often sell you a wrong part for your car, haven’t had that happen here, and they even have some surprising stuff in stock and easily available for my ’69 bug! I am glad I live close to Monument as I have always gone there for my different cars needs, but would happily drive further if I needed to.
Bottom line is they stock quality parts that I trust to put in my cars, and my friends cars, and enjoy the quality of service I get every time I am in there, no matter if my purchase is big or small. Thanks guys! You’re an asset to the community!
Update: Just to update, for the most part, I still agree with my previous review, but dropped it a star as I have recently had some less than desirable experiences. Nothing too bad, but some employees there are better than others…