What a shady company. I have been on auto pay. No issues with my bank. They send a letter don’t call and say I have a problem with my card just to charge me late fees. Their policy is to not contact clients when their is a problem so they can get you on all sorts of fees. I would not rent here if they gave me 6mths free. I’m going to go to another company. They need better customer service. NOTCOOL. And they do not even have the staff with the capability to understand a situation. They should invest in better staffing