AT&T

If I could give them no stars, I would.
Worst damn experience I’ve ever come across. The first problem I ran into was they didn’t put me on the waiting list. I gave them my name and apparently they didn’t add it. I waited 50 minutes for them to tell me I was never on the waiting list, then I waited another 15 minutes
My other issue was their lack of effort to resolve my issue. I’ve shared a joint account with my father for over a decade and I have never had issues upgrading my phone. They (AT&T, not this store) someone removed me from the «authorized» users list and now they refused to help me until my dad called. Which he was unable at that exact moment because he was on the road, working. Yet I had access to our AT&T account (which I set up) and it was my line. Yet that still wasn’t good enough for them to talk to me any further until he called.
Their poor store management and lack of professional sympathy for their customers is unsettling.
I highly advise avoiding this location, as this was not my first time having issues with them.

This place is a complete waste of time, space, and people. There seems to be a long line all the time, which means that they are slow not that it’s overly busy. On top of that, I waited almost an hour for them to basically tell me that they can’t help me. What a joke.

I’ve been going to see Mariana for 3 years. She’s knowledge and nice. She’s helped me with my plan and always finds me the best promotions. You can tell she loves what she does. Everything she tells me that my plan will be is correct. This store is awesome

Parking is limited and tight. They took my name for the ‘walk in list’ then after a few they placed someone else in front of my name. Right infront of me, so rude!
If I had the time and energy I would call corporate on this location because this is not the first time I’ve received bad customer service here and left. Very disappointing.

I cannot say enough about how satisfied & pleased I am to be an AT&T customer. This location in particular has helped me avoid so much grief in all matters. Fees have been deleted, products have been explained to me & every member of my family (some of my family requires extensively more explaining than others) with no rush customer service & knowledgeable staff. I always ask for one of the Victors when I go in. Victor E is the manager there, & Victor M is one of their best salesman. They are all eager to build relationships with their customers & not just push sales. Victor E helped me into a sweet plan when he was a salesmen that has saved me so much money over the years, & talked me out of plans, options, & merchandise that would have made him money & cost me. Bottom line this is exactly the type of environment you want to go into as a consumer & get great value & service for your $.

Worst Service ever, after I requested a New Chip, for a different phone a purchase (not finance with them), one of the ladies there told me I had to pay a fee of $ 25dls for 3 months, this was after one of the guys had told my girlfriend there was no charge at all a couple of minutes before, didn’t make any sense because I was only switching a card, nothing else, and when I asked to explain the charge she didn’t knew how to explain it, after just getting the chip, I decided to call customer service and they helped me activating the new chip at no charge all. I wish I knew the name of that gir

I don’t understand all the complaints. I’ve been going to this store for years and I’ve always gotten good service. The waits are understandable too. There are two exceptional workers at this location Juan Sanchez and Luis Fernandez. Very knowledgable and efficient. I always request them whenever possible. They answer all my questions and are very patient. I love AT&T I would never go with any other carrier. I absolutely love the service at this location, always get great deals and amazing service.

It was busy when I arrived and no one took my name until 45 minutes later when I decided to sit on the floor. Once she asked if I had been helped and I told her no she proceeded to take my name and I waited for another 30 minutes. The assistants were just talking and having a good ol time. Multiple customers had to ask if the assistants were going to help them. I would avoid this retail store by any means necessary.

I went in here and bought a phone, which, I ended up having issues with the same phone literally a week later. I called the customer service and they told me to switch it out free of charge since they noticed when I’m on speaker I’m muffled or distorted. When I came it they did a «test» and was quick to have me pay for a new one and extra for my tempered glass with out offering any solution to my speaker phone. I had to end up calling up customer service two more times to get my issue resolved. Do yourself a favor and drive an extra miles for better service.

I have visited this AT&T store numerous times, and each time was a great experience. I found the employees to be very friendly and they made we feel welcomed upon arrival. They have helped me with both service and sales needs. I would recommend this store to friends.

Not pleased, had to wait over 15min past my appointment time. They took walk-​in ahead of appointment.

This place ruined my credit. I guess the stock workers don’t know how to do their damn job by restocking a returned phone which caused me to have a balance of over $ 350. General manager told me she would email cooperate to dismiss the charges because I clearly didn’t owe that. It’s been two weeks haven’t heard from her and my balance is still that high.

If you are interested in wasting your time and having bad day go do business with this store. They are the best at doing nothing at all.
Went into this store looking to exchange a defective phone the day after I purchased the device. Waited a solid hour while watching sales consultants walk in and out of the back room.
The iPhone I purchased was within the 14 day exchange return policy. Was told that I had to pay a $ 35 restocking fee to «exchange» not return the phone.
The sales person then brushed me off and told me to go to apple to see if I can get it fixed… Absolutely no sign of any customer service here. At least maybe they could have offered to order a new one and give me a temporary phone until that one got in?
Congratulations AT&T has lost a a customer. I’m out BYE!

Waited for 15 minutes… as I saw 7 personnel behind the counter chatting about non business items. Also saw 2 personnel sitting at the customer chairs twirling there hair and laughing and giggling. We addressed this with them and no answer to why. I wonder if the Owner knows what’s going on? Horrible. Just horrible. Don’t come here ever.

Wow…
Management is terrible walk in a and had about 7 sales associates sitting and talking while I waited to be worked with. After I asked why I was not being helped and just looked at. I was told that everyone that was siting was a manger. I am guessing they don’t know how to work the device or get into contracts I was still confused why they could not get off there butt and help me and my family.
Terrible customer service. I hope the franchise reads these post so they can make changes with some individuls that want to work…
Terrible …
Don’t waste your day go to another location… trust me not my first at this one

Lines are usually very long here — I’ve waited over an hour for service. When I stopped in on a Sunday late morning it was fine though, and the lady who helped me was very cheerful and tried to help me as best she could. I give her four stars. Parking lot and normal long lines get a one or two stars.

I’ve always been one that dreads having to go into any cellphone place, but after visiting this Att store in Oxnard that changed my whole mind frame. From great customer service to a unbelievable store manager. You can tell when someone is passionate about there work and employees because it shows in their work, thank you Oxnard Att store for a great experience !!!

Do nnnot come here!
Unless it is just to buy a case or something, I would strongly suggest going elsewhere.
Daniel was the worst! He tried to play the nice guy role but was a complete liar. Tried to add multiple services/​up sells after I repeatedly and very firmly told him I want what I want and nothing more. Only back again today because the bastard added more services that we never even discussed.
Rate it low. I would give it a 0 if I can.
#Rayce
#TheLifestyleNotTheLabel

Worst customer service I’ve ever had. Three of them laugh and talk a few min. Act like they’re busy. Hate the people at the store. And the manager Heidi won’t even talk to you directly she will send a messenger. Would rather drive 50 miles then deal with these people again. Worse then even one star if I could give it –5 stars I would.

its a really busy store and the parking lot is full of people who do not know how to drive. i avoid coming into this store like a plague. The wait is always ridiculously long every time i have visited this location in the past. Today i had no choice, my phone wasnt working and i wanted to sync all my data on to my new phone from my old phone and i couldnt do that because my old phone charging port was not working and the battery was dead. it just needed a battery so i can sync the data…
I came in asking if they could transfer my data on to my new phone i just received in the mail and the agent told me they couldnt do that and if she took a battery out of the phones that are on display the alarm would go off. do they really not have anyone around who could bypass the alarm on the phone? The agents here are as useless as a butthole on my elbow. i had better luck inside the samsung experience shop inside best buy down the street where they did it for me with no problem!