Petco

Some of the cashiers could smile a little more but we do love this place. We have 3 cats and 3 fish tanks and are tropical fish enthusiasts. We got a female opaline gourami we named Opie, two young African cichlids and 4 phantom tetras from this location and they are all thriving! (No they’re not all in the same tank lol) We’ve had nothing but good experiences with the guy in the fish department. I don’t know his name but he is very smart when it comes to fish! So i def wanna give him a big shout out. He is a good employee. You guys could stand to have some more varieties of fish tank caves and drift wood but I’m not complaining about the ones we got! Our fish love them. I’ll include some pictures of out fishied and their homes :)

My original post was a 1 star due to the following:
I used to love this place! Tried other places and liked them but I stayed faithful to this one. Until I moved to Virginia, called to make the appointment confirmed time and all made the 1 hour 30 min drive just so they can say sorry it says here 8 not 830 so we can’t take you in. After all this time I’ve been there and knowing that I drove all that time just to not even try to resolve it in any way and just tell me to come another day? There were not busy but because it was passed 15 from 8am anyways she wasn’t going to take her.
It’s understandable if it as a mistake in my part, but if it’s a mistake on your behalf, you need to assume the consequences. I work in the costume service business, I know how it goes.
So. No. So disappointed with the new staff.
They used to give curtesy calls, apparently they dont do them anymore. Oh wait she told them they might have «forgotten» they usually don’t write anything in the system anyways” and to drive up another day.
After having telling her who I spoke with and the 2 time frames she gave me, the date and time, she tells me to make the drive another day? No thank you.
Will NEVER go there again.
Changed to 3 because:
They called me 25 min later to tell me if I was still around they can take her in, and I did. The fact they changed around and call was nice, would of saved me some time and money if they were more organized from the get go with the appointments given and follow ups. This is still my last time here as I do not want to go through this again.
I’m a fair person so that’s why I updated my rating.

Took my dog for a wash, everyone in the store were really friendly and professional. I will definitely be back.