Len Stoler Lexus

Bottom Line: People are reasonable, prices are competitive but the dealership needs a remodel.
What I liked about Len Stoler was the Sales Team. My first interaction was with Gemma and she certainly is a gem. If it wasn’t for her, I would not have found myself driving out of my way to Len Stoler when I could have gone to the dealership three miles from my house. I also appreciated that Len Stoler participates in the USAA Car Buying Service. That is another reason why I found myself driving around the rainy Baltimore beltway on a Friday afternoon.
A pleasant surprise about Len Stoler was the fun and friendly Tech Specialist. She told me I could set my car seat presets for flats and high-​heels. That is my kinda girl. Loved it. Also, she was just really bubbly and helpful.
I’ve been to four Lexus dealerships in my ten years as a Lexus owner. The first three were nice, super nice and extremely nice. Then there is Len Stoler. Sigh. This place needs a remodel and a better layout. There are two separate customer lounges — one of which has a TV and rundown kitchenette and the other of which is a quiet room. Neither lounge is close to restrooms and you kinda feel like you’ve been hidden in a back room while you wait for your car. Moreover, the kitchen wasn’t even stocked with sugar for the coffee. An enclosed service entrance is lacking too. But the benefit of a blah dealership is that they have less overhead and hopefully lower prices. Yay for that. Also, I think they are getting ready to remodel here so they too must realize its time for a change.
My least car favorite aspect of the car buying experience here was that it took forever even though I had an appointment. I spent twenty minutes test driving with a nice gentlemen, ten minute negotiating with the sales manager and then 3.5 hours waiting around for something or other. I was so excited to get out of there and exhausted by the time I left.

Extremely disappointed with this dealership. I just moved to the area and looking for a new dealership to service my car and for future cars. I’m very loyal to my dealerships and always have been a repeat customer.
Anyway, I booked a 15k service for my car. I get there and was told they could do the service but their car wash was down and their was nothing they were willing to do about it. I wasn’t about to pay them $ 100 for a tire rotation so I canceled my appointment.
I understand the fact that no one can control the weather nor unfreeze their car wash but someone should have contacted me prior to my appointment.
Poor service! My previous dealer was much more on the ball! I will not be going back to this dealership. You’ve lost my service business and my every 3 year new car purchases.

Absolutely horrible customer service! I called ahead to schedule an appointment to return my leased vehicle. When I arrive they say that they don’t have time to help, unless I decide to buy a new car! So, for a process that takes more time you have time? No respectable dealer would ever waste the time of their customers like that. I went to Lexus of Towson and they handled everything professionally in 10 minutes! So Lexus of Len stoler couldn’t dedicate 10 minutes to a customer and wanted me to come back on another day. And I was turning in a car in perfect condition and just 12k miles.

Brought in 2010 Lexus. On a 4-​year-​old vehicle had to replace both rear Drums!!! Frustrating, but what was worse is that Lexus corporate didn’t want to help out at all. If they paid half, I would have gotten my next four cars from Lexus. Chris was helpful. D.J. Johnson was rude to my wife, and a bully over the gas level in rental the car. The gas was down about $ 5 when she brought it back, and she had to leave and get gas and then bring it back. great service DJ. Listen, Lexus probably doesn’t care about us, we are just one family, but a four year old car should not have to have both drums replaced for $ 1400! and that was with the friendly discount that Chris gave us. No more Len Stoler for us. period.

I purchased an ES 350 earlier this year and I’ve now been coming here for a few months, and can finally review honestly. For the most part the customer service is great, the service in most areas is great.
Purchasing the car was effortless mostly because of the sales concierge I went through. He got me a great deal! The car is amazing. The process was smooth and hassle free. I dreaded looking for a car because I know how vulture like the salesmen can be. I am 100% pleased with the process of the trade-​in and purchase.
The service for the car seems to be a little excessive. I literally feel like I am always here. I’m glad they keep up on the maintenance of the car, but knowing that Lexus and Toyota are sisters, I didn’t get this much service on my 2001 Solara within a year.
And coming to get service sometimes is great and other days… seems like some of the Service Consultants need a little help with social skills. If you are providing a SERVICE it is only right to CLEARLY articulate what service is being provided, an estimate of the duration of time it may take… this is one area I have observed there may need to be some improvements, otherwise I am happy.

1^st Class Customer Service — I purchased my second pre-​owned Lexus in March 2015 with Samantha. She was knowledgeable and accommodating, treating me like I was her most important client. She worked hard to get me what I wanted and made sure that all I received all the little perks that matter! I know that I can trust and count on Samantha to be honest and look out for me. You can’t get that everywhere. I will always go to her first when I am thinking of purchasing a car.

It was my first time experience buying a Lexus. My Sales Consultant was Sam Cambridge. She was friendly, courteous, respectful, and very knowledgeable. She was not pushy and really listened to my preferences. The color and my wish list of options was pretty hard to find, but Sam helped us to found the perfect vehicle. The level of service that I received from Sam before the sale has been just as good and consistent after the sale. If you want to find a car of your dream in a suitable price range I recommend wonderful woman Sam Cambridge.

I initially contacted Len Stoler Lexus because it had the exact model and color I was interested in, certified pre-​owned. I ultimately chose to purchase from Len Stoler Lexus because (1) they were willing to work with me to be competitive on price, and (2) sales professional Samantha Cambridge was exceptionally thorough, knowledgeable, patient, and responsive from my first phone inquiry onward throughout the whole process. I live in Arlington, VA and work in downtown DC, so the dealership was not convenient for me, but the positive experience was well worth the hike. I highly recommend Len Stoler Lexus and particularly Samantha Cambridge if you are in the market for a certified pre-​owned Lexus. The car itself has a few flaws as it is pre-​owned, but I am very happy with it, and the customer service was excellent. The dealership also took care of title and tags. Special thanks to dealership employee Alex, who met me at my office in DC twice — once to pick up the car and once to bring it back — when it had to go back to the dealership briefly for a repair that was identified at the time of sale. Also thanks to General Sales Manager Alan Kassel.

By far, the worst SERVICE and PARTS department in the Baltimore, MD area.
As a Lexus Dealership, you would think the Service and Parts department would provide stellar, above average performance. However, Len Stoler Lexus SERVICE and PARTS department is the exact opposite.
In late July, we took our 2005 Lexus RX330 for multiple recalls to be completed. When we got to the dealership, they quoted us the service would take about an hour. As such, we decided to wait on the vehicle while the re-​call work was completed. Approximately, 4 hours later of waiting, we approached the SERVICE department. When approached, the SERVICE department stated it would be another 30 minutes or so before the re-​calls would be complete. We continued to wait the additional time. After about 45 minutes, we approached the SERVICE department AGAIN. The re-​calls were finally done, but they NEVER came to let us know the car was completed. Also, during this visit, we ordered a new rear window for replacement. Since the PARTS department didn’t have a replacement in STOCK, they ordered one for us which they claimed would be approximately 5 to 10 days to get in. So, we ordered the replacement rear window and paid for it. After approximately 3 weeks, we never got a call from the PARTS, so we ended up calling to see if the window came in. They confirmed the window did come in a week or so previously, but never cared to contact us.
By far, this car dealership has the WORST customer service of any other dealership we have experienced. We would not recommend to any other customers.

I recently purchased a used Lexus LS 430 from
Len Stoler in Owings Mills. My sales consultant was Samatha Cambridge and she is amazing. She is bar none, the best car salesperson with whom I have ever dealt. She is professional, knowledgeable, well-​mannered, articulate and does everything possible to earn your busy with INTEGRITY. Samantha appears to puts herself in your shoes as a purchaser and tries to anticipate your concerns and addresses them straight forth and with honestly. She is not at all pushy and does everything possible to ensure that you get a car that meets your needs and will make you happy long term. I highly recommend Samatha and suggest that you see her if you are interested in purchasing a car. Quite simply, she is the BEST!!! Thanks Samantha, I am really happy with my purchase! D. Ramsey

I’ve been coming to this location for about ten years with my past and current car. However, lately the quality doesn’t match the prices. For instance, I paid $ 125 for an oil change that is suppose to last about 5,000 miles. Well, after about 2,000 miles, I had to add 5 gallons of oil to my car! I have a V8, so apparently they didn’t put enough oil in my car. I went somewhere else and never had this issue. This was just an example of one of the cheaper services I’ve received. I won’t get into the other expensive ones!
I’ve had multiple issues and decided to not waste my time or money here anymore. I am not sure if they have new technicians, but I won’t be back here anytime soon.

since 1997, i’ve bought 6 lexus and 3 fords from them… while i wish they had some sort of customer loyalty program, i generally come back to them because i feel like i get the best deal… there are so many scams out there from other dealers… len stoler represents the best looking house in a dilapidated neighborhood…
do your homework… present a reasonable deal… and i suspect you can come up with a mutually beneficial purchase… i have 9 times before…

Be prepared for a refreshing change from the usual auto dealer headaches! I first made contact with Sam (Samantha) at Len Stoler several weeks into my search for a used vehicle. I saw a car I liked both on AutoTrader and through USAA, but I wasn’t 100% sure, and the dealership is about an hour from my house. Nonetheless, I stayed in touch with Sam and, a few weeks later, decided to make the drive up from DC.
The day of my visit I mistakenly showed up AT closing time rather than an hour before like I thought (Google set me up!). It was a beautiful day and I’m sure they were all ready to go home, but that didn’t stop them from welcoming me in and inviting me out on a test drive. The staff could not have been more helpful and enjoyable to work with. Special thanks goes to Cory (lot porter), Sam (salesperson), Armon (sales manager), Donna (finance), and Carol (housekeeping — yes, housekeeping) for their help with the transaction. They were all super kind & helpful; PLUS, they sold me a car I love at a price that was, by far, the best around. I would highly recommend this dealership to anyone looking for a new or used vehicle.

Called reference to a used Lexus and was shocked by the language and poor customer service I received over the phone. I wanted to speak about negotiating the price and the salesman refused. I asked to speak with a sales manager and he told me they were too busy to speak with me. I pressed and asked to speak with another salesperson and he stated that they would just tell me the same things he did. He said «I was ridiculous for asking to speak with a sales manager without coming into their dealership. If I was serious about negotiating I had to drive there and do it in person.» I have purchased vehicles online before and I know that isn’t true. Much less not letting me speak with anyone else in order to possibly discuss my purchase. After I requested once again to speak with anyone else, he told me everyone else was busy and I had to deal with him. I told thanks but no thanks and he hung up the phone. Funny that I am looking to spend $ 40k of my hard earned money and this is how I am treated… I can’t imagine if I would have made the trip through DC traffic to get there and be treated the same way. I will NEVER spend a dime in that dealership. Thanks to Todd or Tedd or whatever his name was. He wouldn’t repeat his name half way through the conversation.

Awesome experience! Great staff. Donté and crew were no pressure, just wanted me to be happy. I was also considering another brand. They brought over the other car that I was interested in from another one of their dealerships so I could compare. This made me confident in my purchase decision. I am now a proud owner of a gorgeous Lexus NX… My second Lexus car. They will make you feel like part of the family!
Side note… Even if it is a little farther drive, go here first and don’t even bother with Lexus of Towson. Night and day difference!!!
Thanks Donté, Travis and Len Stoler Lexus! Lexus quality customer service at its finest… Much appreciated!

Although I am largely satisfied with my Lexus RX 330 vehicle, as the attached survey indicates, I am very displeased with my purchase experience at Len Stoler Lexus, in Owings Mills, Maryland.
Dealership sales personnel, primarily Al Skulsky, rarely did what was promised. Approximately three months after I ordered the car, the dealership notified me they had received a VIN. I anticipated being out of town for more than a month so I coordinated to complete the purchase and registration paperwork prior to my departure. I wanted to get it done ahead of time in order that when I returned to the area from my business trip and the car had arrived, I could minimize any delay picking it up. (What a waste of time that plan was!) Through a telephone call to Al Skulsky, I set a date to arrive at the dealership and sign the necessary papers. I followed up with two more phone calls to absolutely confirm the paperwork would be ready so I would not waste any time once I arrived. After spending an hour and a half driving to the Baltimore area dealership from my home in northern Virginia, I discover the trip was a complete waste of time because the papers were not accomplished as promised.
Four months after ordering the vehicle it finally arrived and was prepared for pick up. During the preparation process, someone at the dealership decided it was necessary to put two screws in the front bumper. NO ONE AT THE DELAERSHIP ASKED MY PERMISSION TO PERMANENTLY MAR MY $ 44,000 VEHICLE. Someone ASSUMED it was OK to screw two self-​tapping machine screws through my plastic bumper in order to place a «Len Stoler» license plate on the vehicle before delivery. I planned to register the car in Florida (as anyone could have determined by reading the purchase paperwork). Florida does not issue or use a front license plate. In order to not have two ugly holes showing in my front bumper, I am forced to either have a decorative license plate frame on the front of my vehicle or pay $ 283.73 plus the cost of paint plus installation, to have a new bumper cover put on, in addition to the inconvenience and expense of missing a day or two of work and driving up and back to the Len Stoler dealership.
When I arrived at Len Stoler to take delivery of the vehicle, my name was misspelled on all of the purchase paperwork. This demonstrates very poor attention to detail. I had previously written my name (spelled properly) on numerous documents and had provided Al Skulsky with my business card — on which my name was printed correctly. He failed to proofread and correct the documents prior to my arrival — an indication to me of the lack of regard he has for his clients’ time.
I am military and a legal resident of Florida. I made it clear I intended to register the vehicle in Florida. On numerous pieces of purchase paperwork, however, I indicated my current residence address as Alexandria, Virginia. Again, the abject lack of attention to detail was manifest when the Florida license plate (rear plate only!) was mailed to the registration address in Florida and sat on the front porch of my (unoccupied) house for days. It was only when I followed up to find the plate that Al Skulsky confirmed that it was sent to Florida and not my Virginia residence address as I had requested. When I asked Mr. Skulsky to fix this and get the plates to my Virginia address, he threw the problem back on me and stated that the shipping company (Airborne) would only reroute the shipment at the request of the recipient. When I contacted Airborne they said this was completely inaccurate — that only the shipper could reroute the shipment. In the end, I had to have my realtor pick up the package and mail it at my expense to my Virginia address. This is NOT the kind of customer service I expected from Lexus, which makes so much noise in their advertising about outstanding customer service.

Thanks to Tina that work in the internet department for her way of listening and helping me with my issues at another dealer. Tina overall committment to satisfy my needs made the drive worthwhile to come to Len Stoler Lexus. Upon my arrival, the staff were professional, courteous and attentive to my every question and need. Ron Askew, Sales Associate greeted me at the door with a huge smile ready, knowledgeable and willing to show me cars that I wanted to see. Ron was a breath of fresh air! I felt that I could trust him and the he would bring me a great day! I have told my colleagues and friends that Len Stoler Lexus treat you like family. Thanks to Tina and Ron, I will always think of Len Stoler Lexus when it comes to buying cars and service.