Len Stoler Hyundai

Regarding my regular service visits to Len Stoler Hyundai for my 2013 Elantra GT:
1. appointments are easy to make and are available at convenient times
2. service waiting area seating is comfortable, a tad small, bathroom doors are located directly across from and within 5 feet of where you sit to wait (so you can’t help but see people going in and out of the bathroom.) Free coffee is available, hot and tasty.
3. actual service by techs has been consistently high quality
4. I’ve witnessed a bit of «upsell» for unneeded service and parts during my waits (not so much for my car, but for other customers — e.g. a customer was told her battery needed to be changed. When the customer said she had just recently changed her battery, they came back and told her that they retested it and it was fine… hmmmm?)
5. finally, if the service department wants actual customer feedback then they should not be telling us to «give us ’10’s’ in all areas on the survey». This is the second time I have been told this. Fortunately, the service has been great. I just don’t like being told what scores to give on a survey. Customer surveys are for the dealer to determine how well their service department is performing in satisfying their customer’s needs.

With all the initiative created by a sudden metallic grinding noise when applying my brakes, I immediately took my Sonata to Len Stoler’s Hyundai service center for a remedy.
Service advisor, Roy Royster (and his assistants) was very helpful with all the details of the repair. Since the work would be time consuming, I was offered (and accepted) a free shuttle ride back to my home. Given the damage involved, I feel I got a fair price for the work. I was also relieved to discover that the entire repair was completed on the same day.
I will rely on Stoler’s service in the future.

The service department offers great customer service, quick service and very tentative.

TERRIBLE customer service. One of the worse experiences ever!!! My daughter is at school in MD she took her car to Len Stoler for service, big mistake. They offer an online payment option. I am in another state and had to use this option for the overpriced service. A $ 1920.00 payment was botched horribly by their payment center. My payments were declined on their site I attempted to pay twice from my credit card. I then tried paying on two different debit cards all of which were declined on their site. However, in actuality they all went through and my 3 accounts held these pending charges totaling $ 6,541.00 for 7 days. They did not release the vehicle to my daughter I was out all that money. The manager Dan did absolutely nothing to try and help. I finally after the funds were released had to send cash for my daughter to get her car. I feel as though I was robbed by them. Stay away from Len Stoler Hyundai in Owens mills MD.
I wish there were a zero star option. The 1 star is over rated. Maybe corporate should interview for a good manager…

Was contacted by Sheila Martin in reference to my Santa Fe that I had leased in 2012, made appointment for Monday 6÷8÷15 at 330pm. Was shown a 2015 Tuson spoke to manager Michael told them I needed to get out of my lease and they made it happen. By 530 pm was leaving in my Tuson and no more lease.
S.Dorsey

John McCullan, Shelly, Justin, and the no-​name smart ass guy are sadistic individuals. But then most car salesmen are evil…
I asked John McCullan if he could give me the same exceptional offer I received from another dealer located over an hour away. John told me he is the general manager and that I should come in because Len Stoler Hyundai will not be undersold. He had Shelly call me to confirm my appointment and tell me she could meet the competitors price since my husband bought his car from her. I reiterated the offer and told her I didn’t want to stop in unless they could meet the deal. She assured me she could match the offer because I was a repeat customer.
However, things got downright bizarre once I got there.
Shelly greeted me, but immediately handed me over to this guy Justin who told me he could not make the deal. Then Justin handed me over to some smart ass fellow, who repeatedly told me no one there could match the offer from the other dealer. Mr. Smartass was a rude guy too. He insisted the other dealer was lying to me etc, etc, etc,. He then called Shelly and John McCullan over individually and asked them if they told me they would meet the competitors offer. Both Shelly and John denied telling me they would give me a price match if I came in. It was a very silly and pointless performance. Except, that I sensed they were having fun jerking me around. I mean it was a slow Saturday summer like morning… what better way to pass the day…
So there we all were gathered around Mr. Smartass who proceeded to yell and challenge everything I tried to say. The visit turned into a fiasco and a complete waste of time. As I left, I told them never to call me. Mr. Smartass kept rambling on and mocked me by telling the group, «Do you hear her everybody? She says not to call her, so make sure no one calls her.»
The whole situation was ridicules, unprofessional, and strange! Really weird behavior from this entire group. I will never buy another car from them ever again.

In search of an honest repair shop!!! Without fail, everytime I take my car here and this is the last time I will be taking my car here, there is some catastrophic situation on a 2011 car that needs hours and hours of labor and damn near $ 1000.00 worth of work.
I have yet to meet an honest person at this shop.

Thank you all Len Stoler employee. I am thank full to Mr. Dame Shepard,(GSM-Hundai), Mike and KP sales person of Hundai for help. I appreciet co-​opration they gave me to buy a car from Len Stoler-Hundai.Also they help me for after sale service and my car repairing what they promised at sales time. I also thank to Mr. Charli from repairing section. Thank you all.
Girish N Dalwadi.

Len Stoler Hyundai in Owings Mills, the name Stoler speaks for itself.
If I could I would give no stars
I have a 2007 Hyundai Accent and decided since its a Hyundai I should take it to a place that knows all about Hyundai’s. Right? Well, I wish I went elsewhere.
I was charged $ 104 for them to just look at my car. Yes! Look at it! This is the labor cost! Really?!! Yes, I signed a paper in the beginning saying I would pay $ 88 and I was thinking this is just the price for them to get started. But that price?
I came with a coupon, and didn’t realize it expired. So I pulled out my phone to try to find a coupon online and found one. The lady told me I can’t use it because they weren’t the same dealers. Clearly it said Len Stoler, but maybe it’s not in Maryland.
So at this point, I was desperate to find anything that would help lower the final cost at the end. And so I asked the people in the waiting room and this older lady had a coupon. I thought it was the chance I finally found a discount. I then show the lady and she told me the coupon would have to be in the name of the owners vehicle.
At this point, I felt as if the lady was getting nasty and just didn’t want me to have a discount. I spent over an hour just stressing.
They finally give me sheet of paper giving me the price estimates, and the cost of the problems to fix. I didn’t even look at the list and words there, I just was looking at the digits! They wanted over $ 1,000 to fix all the problem plus extra for the labor. In meanwhile, none of this was explained. I had to read it all. So clearly they didn’t care.
I just wanted to cry right there. So I called my Mom and my Mom told me to put the lady on the phone. The lady told my Mom that I signed the papers and it was nothing else that she could do. Now my Mom was mad at me because I was there by myself.
I just came here to find out all the problems going on with my car. Not to pay to get nothing done. Rotate the tires or something! Throw in a oil change, why don’t you! But nothing was done for the three hours spent there!
Just because I’m young and because I’m a female doesn’t mean for you to get over on me! This place totally rip off! And I’m sorry I even went to a car shop without my Dad or Mom.
So when it was time for payment, I hesitantly pulled out my credit card and thought it was no other way out. And they gave me the car key
I cried all the way to work only going 40mph because the car was still in bad shape and It wouldn’t let me go any faster. I told everyone there, at work.
In the mist of me telling my story, my coworker made my day when she’s told me she knew of an mechanic, her son-​in-​law.
The next day, He came directly to the outside of my home. Took out his machine to see exactly what was wrong with the car. He was shocked to see all the things that was wrong with the car and me still being able to drive it. But less than two hours, he got all the parts and was able to fix all the problems. He charged $ 300 and I gave him a $ 40 tip. I was so grateful!
If I never had shared my story then I would have never known there was any other option.
These car companies will rip you off if you’re not wise. READ!!! READ!!! READ before you sign.

Justin skinner was a great salesperson to work with. He answered all of my questions and made me feel comfortable. I never felt like I was being pushed into buying. He knows a lot about the cars. The manager, Michael, and the finance manager, Jeff, were also great to work with. They got me the best financing possible and a great price. Justin is still following up with me to see if I have any questions. I definitely would recommend this dealership and group of people.

I recently purchased a 2015 Hyundai Sonata Sport at Len Stoler Hyundai and my experience was wonderful as always! My sales rep was Wes Watson and this is my 3^rd vehicle from Wes. My visit this time was quick and easy as was the first two times. The offers were out of this world! I highly recommend Len Stoler as your first stop to purchasing a new or used vehicle!

Bought my car here and would never make that decision again. Problems since the beginning, and the only reason I keep going back is because I bought a warranty through them on my used car and I can get work done here.
–the original salesmen sold us a car with a number of issues and we had to go through quite a bit to get them to honor and fix them
–had been left stranded by the service department because they said my vehicle was finished. Well it wasn’t, cause a check engine light was on.
–have had to call the warranty company myself because my service rep was «on hold for too long»
–had to get the same part replaced 3 times before they finally realized it was my transmission that was the issue
I could go on and on. It really is hit or miss when I have had to come here. I won’t mention any of the good because the bad was just that bad.
All of our problems were voiced to managers and messages were left with some way higher ups. What was done??? Nothing.
I do not recommend doing business here.

Brought a new car two weeks ago and Wes and Michael D were great! These guys did a great job getting me into a new car. Very personable and honest men. I know sales people can get a bad rep but being a former sales person you can tell the genuine individuals. Michael greeted my family and I before we even got in the door. Wes was understandable and a realistic about what was in my best interest. This is my first dealership that I can actually say I enjoy going to.

I have been here a few times related to my car. The first couple of times have been very easy and painless however my last 2 visits have not been great experiences and I will be taking my car to a different Hyundai service center even though this one is literally 4 miles away. The 1^st horrible experience involved taking my car there for its maintenance and the advisor provided me with an estimated cost (as this was just a maintenance visit) with which I was pleased, I handed her the keys with the expectation that they would call and let me know when the car was ready for me to pay and pick up. During the day, the advisor let me know that they found some other issues in my car, nothing major, but that if I wanted to get that done the cost would be XX amount. I then asked «is that the TOTAL cost for everything?», she then replied, yes it is. I then gave her the approval to have the work done. So imagine my surprise when I come to pick up the car that the price provided over the phone and the final cost were two different things… actually, it was over $ 500 dollars more. I was shocked as I had only expected to spend the amount that I asked her about over the phone. I looked to the advisor who said that the price she provided over the phone was just for the additional work, and then once maintenance and taxes were included then that was how they arrived at the price I was to pay. Wait… what? Did I NOT ask you over the phone was that the TOTAL cost for EVERYTHING? She apologized for the confusion… but the price didn’t change. I thought I was pretty clear… I was so upset I could not even speak. Thank GOD I had the money to pay for it. Fast forward to today, I wanted to take my husband’s car in as he needed his driver side break light replaced. There were a multiplicity of appointments online the night before but for some reason the site would not let me add my husband’s vehicle to my profile to book an appointment. I figured perhaps its a website issue, I’ll reattempt in the AM. I look this AM, around 8am, and there is an 8:15am appt. I try to book it, several times as a matter of fact by adding his car to my profile, still is not working. It keeps trying to schedule my car for maintenance. I hurry up, and leave my house to try to see if I can grab this appointment. I make it to the place at 8:16am. There is a line of cars, I’m asked if I have an appointment, and I explain the situation. I’m then told that they will need to move some of the cars in the service line, so I can move my car up forward so as not to block traffic I assume. No prob, I do so. After I move my car, I’m then told by the same person that the advisor stated that they would not be able to take my car today and that I could schedule for tomorrow. Now I’m confused. There were just appointments on the site, I just saw them, an 8:15am that I just broke my neck to get to because I could not add my vehicle onto the site. I’m told that I can speak to the advisor. The advisor then informs me that there are no appointments, everything is booked. I explain to him that there was an 8:15am appointment, I saw it, both at 8am and literally right before I arrived there but was unable to book it. We do this song and dance where he tells me there are no appointments, I can leave it there but he’s not sure they will get to it. I tell him, I’ll take my chances and leave it there. He then states he has to be honest with me, that they will not be able to get to my car, they are down technicians and that there is work that they will have to complete tomorrow. So my question to him is, why was the appointment available then on the website? He then asks me what time did I see it… I say about 5 – 10 minutes ago, he then proceeds to tell me how I couldn’t see it then because it’s now 8:30am. That’s when I get upset. I saw this at 8am this AM, broke my neck to get here, parked my car, was then asked to move it, then had to speak to someone else before I even got to you… so YES, NOW its 8:30am. Unbelievable… I know what I saw, that appointment did not just vanish into thin air… and I really did not like the way he tried to make me think that I did not see what I saw on their website or dismiss the fact that I spent some time last night and this AM trying to book the appointment on the site to begin with no success. Yup… I miss my Hyundai of Turnersville in NJ… where I’m originally from… excellent customer service… this was a frustrating morning and it did not have to be. I will be finding another hyundai dealer that provides better service… if it means I have to drive further, than so be it.

I just recently had my car in for service and was delighted with the new service people. Previously I had a not so nice experience. So glad that you now have Charlie. He is the best! Explains everything, is personable and cares about his customers. You don’t see that many places anymore. Young technician that waited on me first was also very nice. But Charlie rocks!!! Thank you for good service personnel!

Very quick and painless car buying experience. I knew the vehicle I wanted, came in with my Truecar quote from another dealership, and they matched with no questions asked. Rocky did a great job as my sales rep and would definitely use again.

Charlie in the service department is excellent. He is always friendly and patient even with the most obnoxious customers. He is knowledgable and as we say in Yiddish a real mensch!!! This guy should be the boss!!!

I went to Hyundai looking for a Hyundai Sonata 2013 SE T. I was very pleased with the hard and dedicated work that the saleswoman… Jamie was able to bring to me. She got the exact car that I was looking for and she made it as straightforward with listing out how much everything would cost and how much the interest would cost and how much my monthly payments would be. I would have to say that she made my first buying a car experience a FANTASTIC one and I would recommend her to anyone who is looking to buy a Hyundai.

Awesome service! Fast and friendly…