Overland Park Mazda

So I’m a little late on posting this review. As I promised them if they mess with me I’d give them a review. So I went to purchase a used Matrix a while back. Part of the deal was a high-​end car phone add-​on that would mesh with my IPhone. When I got the car, they gave me a bottom tier and I didn’t realize it for about a week or so out. I asked them to replace it and they said no deal. It would cost me $ 200.00. I also realized there were no back seat floor mats. I asked them for them and they said I bought the car as is. Hell no. I argued and won a set. I mean, what do they really cost them? Then I found out there was a problem with the accelerator sticking. They said multiple times there was no problem with it. Finally they got sick of me talking about it and checked. It was under recall. They fixed it. Then I found another problem (which I can remember what). I took it in an low and behold it was another recall. The accelerator is only marginally improved but there is nothing I can do with it until I end up in a accident. Their service guy kept looking at me, blinking a couple times and said — «really — its a good car.» Well, everyone I get my hands on that’s talking about buying a car I tell them not to go to this place — its a rip off, they have a poor attitude once you sign the paperwork and certainly not interested in repeat buyers.

Not very impressed with the staff or dealership. Purchased a brand new 2015 CX-​5
1. I understand they were busy but we were completely ignored for the first ½ hour. We decided to stick around because my sister wanted to test drive a CX-​5. After ½ hour there was finally someone who gave us the keys for a test drive.
2. When we finally agreed on a price, John (manager that just moved up from Texas) verbally told us that with my sisters excellent credit we were qualified to get interest rates at 2% through Mazda. They were closing for the day so we had to come in and do paperwork the next day. While doing the paperwork with the finance department, we found out that Mazda did not even offer interest rates that low. We still ended up buying the car (because my sister liked it so much) but we felt the sales reps/​managers were shady and dishonest — Especially John.
3. The Car had just got it’s windows tinted so it was little dirty inside. They told us they would clean it and detail it for us, but when we picked up the car it still looked exactly the same. When we asked them about the detail it was supposed to receive, their staff seemed clueless so we took the keys and left.
First and last car we will purchase from Overland Park mazda. The car was purchased in March, 2015 so I’ve been meaning to write this review but completely forgot until we started doing the paperwork to refinance the car. Take your business elsewhere!!!

Absolutely IMPRESSED!
From start to finish customer was the best! Silas and sales manager John were down rite great! They were about their business, straight up, honest, and worked one hell of a deal for me. Purchased a 2012 Kia Optima EX. When I picked up my new car they had detailed it and was ready to go. After signing the paper work they had transferred all my items for me (without asking) to my new car, a/​c was running, and opened my for me! I would recommend this dealership to any one. Not one bad thing to say about them.

Do not give them phone number, address or email, they will not stop contacting you, years later in my case. I don’t know how many times I’ve asked to be removed. All I did was one tune-​up.

Terrible internet manager. I told him how much I can buy from another dealer and his comment «I should go buy it from them» and hung up.

I was having electrical issues with my vehicle and so I had it towed in to OP Mazda.
Dave Crane is the Service man you wanna see. He’s hilarious and a straight shooter. He’ll get you sorted out like he did me and you’ll be back on the road in no time.
They did electrical troubleshooting on my vehicle and it was ready within a day and all was well. My only beef was the cost, but it’s to be expected if you’re taking your vehicle into a dealership. Flat rate on electrical troubleshooting is no joke…

I’m really picky when it comes to having my car serviced. OP Mazda is a great dealership and service provider. They are always friendly, super honest, and helpful in a pinch. Dave in the service department is what every auto repair shop guy should be. Will keep going back.

I had my Mazda 3 service today, and received the best customer service I’ve had in a long time.

Terrible customer service. They don’t seem to care if you buy from them so don’t waste your time

ZOOM ZOOM, BABY! We were car shopping for a used Honda Accord. This dealer popped up as having inventory. We scheduled an appointment and came on down. Our salesman, Daniel Hicks, took us out on a test drive and was quite friendly, upfront and honest. Unfortunately I heard that he is no longer with this dealer :(
The car was in SUPERB shape for being a 2007 and even though it had just gotten an oil change recently from Honda (before the original owner traded it in there), they gave it another oil change and filled up the tires with Nitrogen (which supposedly is more reliable for tire pressure than air). The windshield had a few pits from either stones from the road or hail and they swapped it out for us at no charge. After leaving the dealership we also noticed the alignment was off and they also fixed that at no charge. Did I mention that they gave us a free loaner vehicle while this work was done?
We got a great and fair price and we didn’t feel pressured to buy. The financing department was also on the up and up as well.
I give sales, service, and financing HIGH MARKS! If they were a Honda dealership and closer to my home, I would have gone back for all my service here.
Thanks guys!

I’m having trouble getting my car repaired at their body shop, they replaced a door and guaranteed their work… that means I have to take it back again and again… sigh. –Once it gets taken care of and the door closes correctly I’ll let you know!

If you want good customer service from a friendly sales associate, go to Tumminia and not here. Went looking for a brand new cx-​5 and was very disappointed with the sales person that took care of us. The opposite is said about Tumminia Mazda in Olathe. Bought a CX-​5 there on the same day.
Be advise on certain sales person at Overland Park Mazda.

FIVE STARS ALL AROUND!!! The crowd at this dealership is just wonderful! I live quite a distance from Overland Park but Angela, the Internet sales Rep was very accommodating and if there was an unsure answer to a question, she was fantastic in getting back in touch with me. Not too mention, Billy, my Sales Rep. was just ideal in answering all my questions and was very professional and pleasant to work with. I thoroughly enjoyed my experience with Overland Park Mazda and if you’ve found a car you like do not hesitate to give them a buzz! They’re more than happy to work with you.

You’ve read about how much I loved my experience and new family at Tumminia Mazda in Olathe… well, the Mazda dealership in Overland Park was at the opposite end of the spectrum. As disloyal as they were dishonest. It was almost like they WEREN’T trying to sell me a car! Not really sure what they are doing there, but I can can honestly say that I don’t really care anymore… good luck with all of that.

I bought a CX-​9 and my family is very happy with it. The all new Overland Park Mazda is better than before.

I recently brought a new Mazda in another city and went to Andy Klein’s to repair a broken trim piece. The service tech gave me an estimate and I went into the waiting room to verify the cost of the parts with another dealership. When I asked the service tech about the cost of the labor, since the math didn’t ad up. He said, I always over-​estimate so if we come in less you’re happy. NO! What if I didn’t question it? I feel they would have just charge me the full price of the estimate. The whole process seemed a little shady, and I should have left right then, but I went ahead and let them do the work. The work was simple and I have no problem with the work. But what I did have a problem with is an item came up missing in my car. I immediately called the general manager and left a message for him to call me back. He never did, which speaks volumes. So I called back the next morning and talked to the service manager Scott, who was very nice and promised to look into it. He did not call back either, but who did call me was a salesman wanting to sell me another car. His price for the new car was almost retail price with my trade-​in 2,500 below Kelly Blue book for dealer trade. Mine you, my car is only three months old with less than 3,500 miles and you want to give me 10K less than its retail cost? That sounds like a great deal for you. So to recap, you can’t trust this dealership for car buying or servicing your car. On a side note, the waiting area lacks much to be desired. I realize there are dishonest people out there and things happen, but why should anyone have to pay for the experience.

I just bought a brand new car here today and I will say that Herb at Andy Klein Mazda was one of the nicest salesman I have ever worked with. As much as we often think of salesman as not the most honest, Herb really worked with us to get the best deal we could. In the end I was VERY happy to walk away with my brand new 2010 Mazda CX-​7. This Mazda dealership is definitely one I would recommend, but make sure to put your foot down and get the price that you are going to be happy with. In the end — it is a great feeling walking out with a new car at an affordable price.