Enterprise Rent-A-Car

I made a reservation online for a full-​size car. When I went to pick up the car, the employee there showed me a standard size one. I told her that my reservation was for a full size. At that time, she told me they didn’t have a full-​size vehicle. Her demeanor was «that’s what we have, take it or leave it»!!! I refused to take the car, and what motivated me to insist on this is the inappropriate employee reaction to the situation. I called the Enterprise corporate office to report this situation, and then the branch manager decided to act after I made the call. He offered to provide an SUV instead. I took the car, and went on with my trip.
I am not done yet! when I went back to return the car, I was charged an extra $ 80 for insurance which I have neither been told about nor have I approved to take. I told the manager I have provided 2 insurance policies at the time of the car pick up (my car insurance policy and another insurance policy I purchased online specifically for the rental car via Allianz). Also, I told him that the other employee who completed the paperwork never told me about this additional insurance. I Added that I have rented from other Enterprise branches in the past, and this insurance is totally optional. The manager then decided to remove the insurance fee.
I’ve been to other Enterprise branches before, and the guys there were super nice and the customer service is over the top. But this is my first and last time to this branch on Metclaf.

In all my business travel adventures I’ve always rented from other companies. The few times I’ve needed a rental for myself its been with Enterprise. They seem to have a better selection, plus they will totally pick you up.
The staff is friendly and efficient. They are certain to offer you options like insurance, but not pushy. Their cars are well maintained and only once have I had an issue that required attention. I’ll explain…
My sister’s wedding and I’m in charge of getting the Best Man to the venue. I thought it would be nice to ride in luxury so I call around to see what’s out there. I’m asking specially for a Caddilac. I reach the agent at Enterprise, «Are you looking for something nice? Because we have a C Class Benz?» SOLD! I take the Benz and add the optional insurance. Fast forward to the drop off and the tail light has a hole in it. I sure didn’t do it, and it was raining out when we inspected the car for pick up. Matter of fact, I didn’t notice it when I’d dropped it off. About thirty minutes after I got home I received call from Enterprise wanting to know what happened. I shrugged my shoulders, «I dunno. I didn’t do it.» «Okay Mr. N. Thank you.» And that was that! I’m thinking it’s a good thing I picked up the insurance, but regardless I’m confident that Enterprise would have been hospitable and not taken a tone with me over a silly tail light.
Our most recent rental was arranged my our insurance company after my wife’s car took a spill. Just as expected the agents here were courteous and efficient, and the car, well it’s a Toyota Camry.

I have had many great experiences with this location of Enterprise that keep me loyal to their company. Most recently, I rented a mid-​size SUV and was comped a full size Tahoe (which I fell in love with) for just $ 10 extra per day. The guys working there have always been super friendly, and you can tell customer service is important to them. Even the guys that have picked me up and dropped me off have been really nice. It’s always such an easy process, and they’ve accommodated me on short notice repeatedly. And while you can tell they are told to upset the damage waiver (which you don’t really need if you have comprehensive insurance and/​or a major credit card), the pre-​paid gas, etc. but if you clearly know the game and aren’t interested, they aren’t pushy at all. I’ve even heard of some great testimonials to buying a used car from them because of how well they’re serviced that I will consider them when it’s time to get my next vehicle (that Tahoe).

I scheduled a time to be picked up. When I called back to change my pickup location, I was told that they could not pick me up at the new location, or at my originally scheduled location. Had I not called, I would have been stranded and not notified by the company When I arrived to pick up my vehicle, I was told there were none available. When I returned the vehicle, I was charged for an additional day of rental because the car was dropped off in the afternoon, even though I was not originally told when the car needed to be returned. I was also told that I was being charged a fifty dollar smoking fee. The manager told me that all customers are told about this fee at pickup, although I was not. He also rudely waved a sign at me to show that it is posted in the store. As another reviewer mentioned, the overall staff attitude was «oh well.»

What good does it do to make reservation on line when you arrive they don’t have what you asked for and reservation was for.
And generally the attitude is «oh well»

Another wonderful experience when using Enterprise Rental Car. I got a great deal online for my need for a car for a trip from Kansas City to Wichita. I was offered a free upgrade when I was in to pick up the car. The employees were extremely friendly and very helpful and when they saw me waiting outside for my ride after dropping off the car they came out a couple times to make sure I didn’t want them to take me somewhere. Enterprise has been for years my rental car agency of choice. Thanks again for the great experience.

Used this location a few times. Two of three had good experiences.
One visit, however, I booked ahead of time for a certain price for a basic car. Showed up and they tell me they didn’t have any economy cars so I had to upgrade. The car was nicer, however they charged me more than the price I had originally reserved.
If you don’t have the car I booked for the upgrade should be free!