Michaels

Michael’s is pretty good for home décor & paper crafts, which makes up for their skimpy yarn selection. I bought some wreath-​making supplies there during the holiday season just past, and created a couple of cute things. Got some cheap poster frames there that look like a million bucks, too. They have some pretty generous post-​season markdowns for whatever holiday has just passed. The store always seems to be messy, though, and they rarely have enough registers open. Parking is generous, but the lot’s so torn up that you’re liable to turn an ankle walking across it.

I took a poster to them in their custom frame part of the store. They salesperson was helpful (I didn’t know anything about framing). I got a call it was done before the estimated date. I came to pick it up and they had not put glass on it… because apparently I hadn’t paid for it in the first place, so it wasn’t on the order. I thought I had, since I chose which glass to have, and the cost was high, but the itemized receipt showed I didn’t. Luckily they didn’t charge me for the glass, but I did end up waiting around about a half hour while I waited for the glass to be put on.
Also, my receipt came with a 40% off coupon, but it had already expired by the time I picked up my art.
In general the floors and crevices were dirty and dusty as well.

Do yourself a favor and visit the website before visiting to get your weekly coupons. 40% sales are pretty common, so I’ll visit every few weeks so I always get what I need on sale.
Took a great Wilton Cake Decorating Class here. Classroom size was good and the instructor was knowledgeable and friendly. I think the classes are a great bargain, especially when they run specials.
I wish I could point to something that makes this location stand out above other Michael’s, but it’s a true chain and they’ve got the pattern down.

This store is okay. It’s your typical Michael’s chain store, with a wide variety of arts and crafts supplies. Their holiday selection is a little small compared to Hobby Lobby, but still a decent selection. Their sales usually ring up the way they’re supposed to, and there are always coupons if you look online or in the ad – I have the Michael’s app so I can access them on my phone.
Two complaints knock it below average. I’ve been frustrated several times when it’s busy and they wait minutes to find another checker. Second, out in the parking lot, the street light closest to the door has been out; it actually makes the store look closed. I mentioned it about six months ago when I came in at dusk, and then I noticed it was still out a couple of weeks ago when I came at night. That’s a pretty obvious thing to fix when you have a lot of women in your clientele — it’s not an area where I feel unsafe, but I still don’t like the idea of going back to my car in the dark.

Let me make you… everything! This place is great for any of your crafts and is actually open Sundays!

I always thought one of the best retail jobs for a creative person (if they absolutely had to work retail) would be an arts & crafts store. To be surrounded by creative materials and shoppers, in my mind, would lessen the blow of being a «struggling» artist stuck in a crappy retail job. Just my theory.
Apparently, any work with human beings for a «struggling» artist is torture on their soul. Good luck finding a friendly or helpful worker at Michael’s.
I was really put off when two workers decided they HAD to move the display I was looking at… immediately. Never mind there were plenty of other things a mess in the store that could have been attended to first.
The two workers crowded me and gave me little explanation before chasing me away from the display. I had spent an hour shopping, and if I hadn’t really needed the items I picked up, I would have left my basket. Very rude. Very awkward.
I give this store 3 out of 10 glitter sticks for customer service and the store being a mess.