Tires Plus

I’ve been here probably once a week for the month and I couldn’t be more pleased with their customer service. They get me out in a timely manner and have great personalities.

I had a tire with a bulge in it yesterday that I noticed when I was at work in Overland Park. I didn’t want to drive on the interstate back to my house in the Plaza so I went here even though I was skeptical after reviews. They exceeded my expectations! The guy who helped me was completely honest with me about the tire and even told me that the cheapest one was fine for my car and what I needed. That doesn’t happen many places.
Also it was 5 o’clock so I was nervous about the wait I was going to endure. There were a few other people in the shop but I didn’t have to wait more than 20 – 25 minutes for them to repair my tire. I walked in feeling stressed and walked out feeling so much better! Thank you guys!

A little over a month ago I came to this location to repair a nail hole in my tire. A 10 – 15 minute job took an hour and a half to do, because they «lacked the correct supplies.» Here I am a month later sitting on the side of the road with a tire that has exploded to shreds. The same tire that got «repaired» Coincidence? Doubt it.

I really don’t write reviews but trust me they earned it. I think one star is even too much for their awful service. I am very unhappy with the service. I dropped my car off at 12:00pm, my scheduled time, for two new tires, an oil change, and an alignment. I was told the car would be ready in 2 – 3 hours. Now, 8 hours after the initial drop off I am told that the «mechanic» left at 3:00pm and it would not be ready until mid day tomorrow. (how does an auto shop have just one mechanic?) This was after a series of calls from me, asking if my car was ready, only to receive the answers of, «I’ll call you back» (with no returned call), or «it was next in line for the alignment and it would be ready soon.» They didn’t even bother to tell me until closing time that the mechanic was out until until tomorrow, creating a lot of trouble and confusion. If your looking for a reliable car care shop, DO NOT come here. Extremely unhappy.

For an auto repair chain, I’m impressed. These guys do good work, are fast, and most importantly, honest.
Over the last several years, I’ve brought three vehicles here for repairs (although I usually do tires across the way at Costco simply on price), and they’ve treated me well every time.
My experience has been that they don’t recommend work that isn’t necessary (as is often the case at auto-​repair chains), and they complete it within the promised timeframe. Since I’m modestly mechanically competent, they also don’t hesitate to tell me when I’m looking at a repair that I can do easily myself for a whole lot cheaper.
If they can find a way, the guys here will usually find a way to cut the price down a little bit. to soften the blow.