Cinetopia

Yucky experience! We ordered our seats online and walked in expecting to be able walk into the theater 30 minutes before the posted start time but they were still «cleaning it». When they were finally done — 10 minutes before the start time, everyone had to quickly file in. The staff was rude to everyone walking by. The theaters floor was sticky, like theaters used to be, and there was still trash on the seats and floor. No one came to take food orders so I went to the bar to complain. This didn’t help as their response was «meh»! Finally found someone walking around and he said he guessed he would go and help. He took everyone’s order and expected payment up front. Food slowly came but they would not do any refills or give boxes for leftovers. Also made comments that they did not do that. The elevator and escalator were out of order. The theaters are great to look at, but service was terrible.

The first time and only time my husband and I visited this location was a huge disappointment. The bottom line is it is a beautiful facility with Hi-​Tech and cozy features, but it is completely mismanaged.
We showed up 30 minutes early hoping to get in our seats and order something to eat, but they were still «cleaning» the theatre at 10 minutes until Showtime. I have no idea what they were actually doing in there because the entire floor before we reached our seats was extremely sticky and there were a couple pieces of trash on my little table.
When the waiter arrived right before Showtime, we were informed they would not be returning once they took our order so we needed to pay right when we ordered. This meant we would not get any refills for drinks and there was no way to let them know if we needed anything. We did eventually get our food, but my pasta was overcooked. It wasn’t completely terrible, but good luck getting a to-​go box if you want one!!! The couple we met with to see the movie wanted to get drinks from the bar, but since the waiter had already come and taken orders they were not going to return. We ended up asking someone who was bringing food out if they could track someone down for us. They said they would but no one ever ended up coming back.
The Cherry to top off this most disgusting sunday of disasters was when we left the theater… Not only was the escalator broken but so was the elevator. Since all regular stairways were emergency ONLY, the only way to leave was to walk down a broken escalator. I can’t be the only one that gets the creeps out of that.
So basically, Cinetopia was a wonderful dream that never actually happened. Maybe if we are lucky AMC or B&B will buy it out and manage of the crap out of it.

Second time here. Came to see the new Star Wars movie. Nice comfortable seating. Don’t have to deal with noisy, selfish teens. Love it! We came to see the Martian and loved it so much, we are back even though it is almost 40 minutes from our house. Will definitely be back. One thing though… the refreshments actually cost us more than our tickets. We’ll cut down on the size of the popcorn and pop next time.

I’m giving 4 stars because the bathrooms are not great. I saw the many negative reviews but my experience was great. I bought tickets online which was ultra convenient and got the passes sent to my phone. Our seats in the sky box were perfect (C5 &C6) and the service was great. I would seriously advise going early to park as it can be a nightmare but the parking garage is free and has convenient elevators. I would definitely go back.

30.00 for two people to watch a movie and that’s fine if you get the service you deserve. We were there and never were asked about drinks or food that is the whole point in paying that kind of money for a movie ticket. They need a call button like AMC off 119^th. Not impressed and won’t go back.

Their «GXL» screens are incredible. I’d prefer it over IMAX. Seen Star Wars in IMAX and here. It was louder, brighter, same size and picture quality. Reserved seating is very nice. I didn’t really care for their restaurant in theatre. Expensive. Probably a better setup of the theatre than the fork and dine at AMC though.

YOU“RE NO AMC THEATER! 2÷11÷16 7pm Theater #13 Seat C7,8. EVERY TIME! It seems managment does NOT know how to train wait staff. Movie & seats were fine. If you pay cash in the Living Room theater, you are told to pay upfront & to include the tip too. Not a problem if the service is anywhere close to descent… It was NOT.
*While the coke and appetizer did come out quickly, it was over 25 more minutes before our food came out… my water never came… until I left to get some.
*I specifically asked when ordering what condiments came out with the food (since the wait staff doesn’t come back after movie begins) he said ketchup for fries, tarter sauce for fish (and i asked for lemon too). But nothing came out with my food, not even ketchup for the fries.
*I asked the waitress that brought the food to bring condiments and she said she would be right back. She never showed. I left the theater and asked someone to help and they came back with the condiments and a small paper cup with a lid on it. I asked if this is the water and he said yes it’s free water… did I mention my fish and fries were cold by the time everything came (it had been 15 minutes after the food arrived). Ugh. Same experience as the first time.
*Enjoy the 20% upfront tip for nothing!

Awful, awful service. No refills on soft drinks (at least the waiter never came to ask for one). No toilet tissue in the women’s bathroom. So after our experience we complained to management and were told «ok». No apology, nothing. We will never come back to this overpriced joke of a theater.

HORRIBLE service. Flat out terrible. Where do I start. The theater was freezing when we arrived approximately 20 minutes prior to the movie and never warmed up. The server didn’t come by until the previews had started, and was far from friendly and professional. When the next server came, he delivered my friend’s Coke, but not my water. I told him I had a water, and he said that someone else would bring it out shortly. Then our food came out, which was very tasty. I told this server I ordered a water and she said that someone else was supposed to bring it. Not that she would check on it or inform anyone. I am very disappointed that no one took the initiative to help me with something as simple as a water. This lack of service ensures that I will not be returning to this theater despite its close proximity.

Worst theatre in OP

Cinetopia is a perfect place to go if you don’t want to do anything other than watch the movie. My husband and I have been several times over the past year and they are consistently understaffed. I waited over 20 minutes in the concession line because there was only one person working on a busy night. We’ve ordered while in the theater before and would not recommend that, you only have a short window to order and their food is terrible. I also made the mistake of ordering a house wine which was an 8oz pour for $ 19! I understand it’s a movie theater and they certainly overcharge for everything but that’s just ridiculous. With all of our experiences we’ve learned to go to watch the movie and that’s it… no snacks or drinks for us. The theaters are very nice and I hope they get their act together with service before it takes them down.

We bought seats for Star Wars off their site through fandango. Put us in theater 5. We go to theater 5 which was a different movie. They put us in theater 7 and «our seats» were sold to someone else. Manager relocates us to «parlor» upgrade which is smaller seating and non reclining. We were told to wait upstairs. She never came up. When down to ask what the deal was she said «oh I forgot to meet you up there. «we go up and the better seats were taken so we sit in the back. Seats are pretty uncomfortable. Watching previews all the sound was off and the picture aspect ratio is way off.
We ordered non buttered popcorn. They bring buttered popcorn. We ordered snicker bites, they bring a snickers bar.
Been here two times this is the last.
I don’t want assume management reads their reviews. Maybe they should

First time there and don’t plan to go back anytime soon. Saw Star Wars in one of the big theaters. Sound was great and the picture was good but the room was filthy. It looked like it hadn’t been cleaned in two days. Not sure how you spend this much on the building and then just let things fall apart.

We’ve been really loyal to cinetopia from the start, as we liked the food and drink offering, as well as the movie options.
That being said, I don’t know what’s happen, but the service and quality of food/​drink are awful… food comes out cold and late, takes forever to get to a drink at the bar, when you order a bottle of wine at your seats, 28.00 being the cheapest, they bring out cocktail tumblers instead of wine glasses. Don’t want to sound snobby, but come on, I’m buying a whole bottle.
All that aside, the place is filthy. Spilled drinks in front of the concession, trash EVERYWHERE, trash cans overflowing, bathrooms overrun. I mean the bathrooms are worse than a college bar… water all over the floor, toilets filthy, paper towels/​toilet paper out… same with the theaters… just messy.
I’m not sure if they switched owners or managers, but I would find it hard to believe that anyone that has any stake in this place would be proud of the product they’re putting out!
We’ve gotta a dozen movies to see over the next month, glad we have options!

I wish I’d listened to the rest of the reviews. The ticket counter staff were pleasant but it was downhill from there. The service was slow, and we were given no option to place additional orders, nor did we get a receipt for our tab. The place was filthy — bathrooms and all floors were gross. Popcorn and trash everywhere, even in front of the main concession counter. Won’t be back.

I was a huge supporter of Cinetopia, especially after learning that AMC was blocking them from getting movies, but after tonight, it’s back to AMC I go. I can’t believe a theater would treat paying patrons like 2^nd class citizens to make a buck, but Cinetopia proved once and for all that AMC isn’t their problem, inept management is. When I arrived tonight to see Star Wars, using the tickets I bought the day they were released, I was stuck in a line leading to the back door of the theater. Over 30 minutes later, after the start time I had purchased my ticket for, I was let into the theater to find 2/​3rds of the seats (the best 2/​3rds) were «reserved» for a local business. Then, proceeding to the seats that weren’t reserved, we found a wet mess covering the entire floor below the seats, so my fiancé had to hold her purse through the whole movie, and our pants were wet by the end. Finally to add insult to injury, when the theater realized that they had a lot of pissed off patrons, the started handing out vouchers. I don’t know what they were for, however, because they ran out after about 2 and ½ rows, so I and most of the other 2^nd class citizens never got one. The trailers finally started 35 minutes after the time stated on my ticket. Then the icing on the cake… as we leave, we see that we had to use the back door, because those with the reserved seats gad free food and drink at the front door.
So, thank you, Cinetopia, for making it clear that you care nothing for me as a customer. I’m sure AMC very much appreciates having me back as a customer.

WEDDING DISASTER!
We thought renting out a theater for a small reception after our wedding would be a great idea. We don’t dance or drink and this seemed very true to our laid-​back casual vibe. We spoke with the Event Coordinator starting in June. It took two failed email attempts and a phone call to get the private events info from them but I chalked it up to the facility being busy. After a few emails, the E.C. offered for me to come and look at the place which I did in early July. I was impressed. The place was relatively empty and quiet during my visit. It was clean. The E.C. stepped away for a 20 minute phone call in the middle of showing us around but I was legitimately impressed with the place and the private event prices and options seemed reasonable. The E.C. sat with me and wrote all the details for my event on a scrap piece of paper which I kinda thought was weird. Towards the end of our conversation I mentioned that I was so happy with the place and was willing to pay my deposit right then and sign my contract. The E.C. mentioned that she needed a couple days to put my event details into a contract but she would send it to me within the week… That seemed totally reasonable to me so we shook hands and said our goodbyes. That was in JULY. I was distracted with work and wedding plans and life when I realized that I never got my contract. I gave her a call in September but she was unavailable, the person who took my call took my name and number and said the E.C. would call back… that never happened. In October, I emailed her and asked how my contract coming and that I had deposit ready and she asked for all the details of my event as if we had never spoken… when I using the same email thread we had been using since June. Whatever… I sent all the details and she said the contract was on the way… no contract. I emailed in November, politely asking how my contract was doing and she sent me a nasty reply about how she’s busy with another event, but she tacked a smilie on the end of the email so I guess I was supposed to assume that she didn’t mean to be so rude. I emailed again in early December, no response. I called twice a week later, after asking for my name I was given excuses and hung up on, no option to leave a message and no mention of calling me back. My fiancé, who the E.C. has never met, emailed inquiring about private events and the E.C. replied within 3 hours. But after learning that he was my fiancé she never did reply again. After all this, I did try to call the corporate number listed on their website… it went to a general voicemail box for a different Cinetopia theater. My only other recourse was to send an email to the CEO of my predicament, including all the emails and screenshots of the phone calls made… no reply to that either.
It’s 3 months to my wedding which was planned around our reception venue… No explanation, No «Hey, sorry we are unable/​unwilling to do business with you»… just nothing. If they had just told me back June that they couldn’t do it… fine. But instead they strung me along with assurances for 6 months and then abruptly stopped communicating whatsoever. PATHETIC! Thanks for nothing, Cinetopia.
Update 1÷5÷16 A manager called and apologized, by this time it was too late as we had to cancel our wedding in order to save our out of town guests from purchasing plane tickets for an event which wasn’t set in stone and we ended up eloping. He said he would send free tickets and gift certificates as a sorry but we never got any, and the EC, now that she’s in trouble, did email me apologizing for being too busy and she sent my contract with all the wrong info, trying to charge me about $ 500 extra, she wasn’t using the same email thread so my guess was that she deleted all my emails and made up a contract once she got in trouble to save her job. Apologies just don’t fix a ruined wedding…

Cinetopia!!! Yasssss why haven’t I found you much earlier in life when I needed you. The owners and creators thank you thank you. This is by far the beat theater I have ever been to. Nothing like this exist in California that I know of.
Anyone prices are the same as anywhere else $ 10.50 give or take around that depending on what time you go. The cashier is inside when it is cold. THANK YOU AGAIN. Food bar is typical. Go upstairs to the restaurant, which I love, is amazing in the least. Bar is somewhat loaded with a variety. Bartenders are nice but I was asked to pay soon as I got the drink and I planned on staying there to drink. Didn’t ask if I wanted to open a tab or anything. The restaurants bar side has a beautiful fireplace and a couple tvs in a fairly dark place making it very intimate. Restaurant side has nice seating and a piano. I’m sure they play it from time to time if they don’t that would be saddening. Some outside patio seating upstairs has a nice view! Again the owner thank you for this place.
Now going back downstairs to the movie rooms. The hallway is light up by computer graphics of whatever they decide to put up. The day I went it happen to be some city at birds view. Bathrooms are regular to my surprise but I guess since they spent so much time on the rooms they said forget the bathrooms and I’m not mad at them. I went with the parlor room I believe but don’t quote me. The first row are three loves seats/​full size beds. Second is single lounge chairs with ottoman. Third is regular single chairs and fourth is single chairs with tables to eat and a cute railing to separate each two pairs I think.
I apologize this review is so long. So along the walls there are plasma screens showing scenes from the movie or something else. There’s a book case and nice décor. Omg just amazing like someone’s movie room at their house.
I ordered the truffle fries as I couldn’t stand myself if I came here and didn’t order anything. They were good. Said to have sea salt on them but it was more parmesan, what tasted like, on it. Not enough ketchup is given for this large size of fries but I didn’t complain.
This is my go to! Although I hear down the street is nice to, I’ll try that one as well.

My wife has been bugging me to try out Cinetopia for a while now. When we arrived, Cinetopia gives you a very impressive, clean looking impression.
We hustled to our seats, which were in the reserved seating Living Room theater. First strike, we had to find a menu. They were not by our seats. A little pocket or something would be helpful. Second strike, despite how many other servers walked by us, they did just that. They never stopped by to see if we wanted to order anything. But that wasn’t too bad, because after looking at the menu, my wife and I both agreed it was crap. It is a boring menu with uninteresting food.
The movie experience, however, was nice. The seats were comfortable. My wife wanted to be able to lean back more, which we couldn’t due to a wall behind us, but I thought they were fine.
My final thoughts: Cinetopia is fine if you want to go and watch a movie. If you want to watch a movie and have a meal, AMC and the Alamo are better. Thankfully there are quite a few restaurants in the area that are far more worthwhile.

I’ve been to 2 movies here. If you go on a Friday or Saturday night be sure you buy your tickets in advance to reserve your seats. Weeknights are pretty light.
They do a great job in the living room area where you can order drinks and food. The staff is very friendly as well.
The sound and Image quality are really good. I like the reclining seats and the electronic movie posters as well.