4imprint

4imprint is only good if you don’t care about the quality of the product, timeliness or customer service. I only order through them when I need lanyards for my office or something simple, like a cup. Otherwise, I stick to a local company that I can work with personally. I saw another review that wrote about how their ordering system is outdated and I completely agree.
The most recent purchase I made for my company through 4imprint was plain, black totes. That’s it. Just 200 black totes. No imprint. It was even a reorder, so it should have been smooth.
I used the rep that I had ordered through previously for the new order and received her out of office message when I sent in my «art approval». I thought it was strange that I even had to send in an art approval since there was no art, but whatever. I waited for her to email me back letting me know she returned and that I could call in my credit card number, but that never happened. Supposedly she tried to call me several times (but left no voicemail) and I did not receive an email follow-​up, so they canceled the order altogether. The only reason I found out they canceled the order was that I called to find out what was taking so long. They offered an apology but didn’t even offer expedited shipping or a discount.
Order at your own risk.
At this point, I prefer
and
for ordering simple promos items quickly. I can do it all online with very little back and forth between myself and the manufacturer.

If you choose to order a product from 4imprint, please be aware that you have been added to their mailing list. The mailing list includes brand new catalogues with the same product information about every two weeks and a box of junk about once a month. In order to be removed from this list, you must send them your account code (mine was blank) and your address. In my case, I accidentally had one of the products shipped to my home address, doubling the amount of trash I had to throw away or recycle. They claim it takes three weeks to completely remove a person from the mailing list, but it’s been almost three months. They are just adding more waste to an already wasteful industry. They no longer have my business.

We have frequently ordered from 4Imprint for over 5 years. During that time we have found their representatives to be knowledgeable, friendly and efficient. On the very few occasions when we have been disappointed in a product they have quickly corrected the issue to our complete satisfaction.

Please do not ever order from this company. The bags were poor quality and ripped quickly — fine. I bought them because they were cheap (we needed an easy giveaway) and wasn’t expecting much. But it has been almost 5 months since my order and I am still receiving boxes and envelopes of useless promotional materials that I do not want. I have called, I have emailed, I have gone directly to the rep who helped with my original order, and nothing can get me off of their mailing list. I am so sick of this blue box and will never place an order from them again simply for the fact that they won’t leave me alone.

I had a pretty bad experience. First though, I will say the people I spoke with were very nice and friendly. However, they could not make up for the, in my experience, horrible ordering process (software). I ordered a mug, completed the order, which included uploading my logo. The next day I get an email saying that it would be 3 months before the item I ordered would be available. There was no indication when I order that this item was back ordered. So, I selected another mug. This time I got all the way to a fully completed order, including going back and forth with the art department 2 times to get the artwork just right. I approved it and thought I was done. I get an email the next day that the color I wanted was out of stock. I literally spent 2 hours in the order and approval process. A total waste of time. I then called and spoke to Carrie, who was very nice. I explained everything to her and she apologized and we spent about 15 minutes on the phone changing the color of the mug to white. She completed the order with me. The next day, which is today, I get an email from her and I quote, «I cannot apologize enough. The mug order that you have w/​Whitney is a discontinued item, and white is not available either.» She offered another mug, which I did not like. I can’t say where the problem exists, but this process was ridiculous. I can’t see giving them another chance.

Hi,
A mixed review, but overall only 2 stars…
Pros:
Good selection of products
Competitive pricing
Quality of promo item was good
Cons:
— Very outdated process. You buy. Then you get an email from a rep and they you reply with your artwork. This adds a least a day to the overall process.
— Wish they had a option of seeing your logo/​artwork on the item as a mock-​up on the website, like you do on sites like
. You are not able to see your logo on a mock-​up until after you order the designer sets it up. Even a rough display online before you order would be great.
— Very terse customer service rep. One reply had no salutation. Only a one-​line answer. No, closing (Regards, thanks, sincerely) and no name.
— Only asked for one round of changes — just a change the text color. Initially, she said that she had not seen the draft when I asked if white was available instead of yellow. Then she said, «they are working on it now.» (How when I just asked for it 30 seconds ago in this call.) Then she ended the call. ??? The while call was less than a minute and I felt like I was a telemarketer calling her during her dinner hour!
— Next day I get the «new» mock up to view and it was exactly the same — same font color. So, I called to inquire at 10 am central. Message was that the CSR was out for the day. Was told that nobody else to help. I figure, just forget it… I’ll stick with yellow.
— Poor customer service, mostly due to this particular CSR. Now, if you are thinking that maybe I asked too many questions and she was frustrated. I only asked one question regarding available font colors (sample had white, website did not show white as option) and we only went through one round of changes. One phone call, two email messages, and one voicemail.
NEVER again. I think paying a bit more at another company will be worth it next time.

I found this place on the internet. I called them with an inquiry and the guy on the phone was great.
I placed my order, and some hours later they sent an electronic proof, which they changed for me at no extra cost (the text was too small, so they changed the text for me). They were fast at replying emails, they have a great customer service! I would recommend this place to anyone having to do some rush work.
We bought 100 usb ports for the company and they look great!
Thanks guys!

I have been a customer of 4Imprint for many years and I have ordered many different promotional products, such as pens, magnifiers, business card cases, etc. Generally I am very pleased with the product received. Any time that I have received a product which I found to have a flaw, 4Imprint has replaced that product or provided me with a credit towards a future purchase.
I recently had an amazing experience with Lynn Engstrom in Customer care. I was placing a re-​order on some pens we always keep in stock and give out freely to our customers when I mentioned that since the last batch had arrived with a light imprinted logo, which could be rubbed off, I wanted to make sure that the new order would be darker.
I received a shipment a short time later, and to my surprise, was sent twice the amount of pens I ordered. When I called to inquire and arrange for payment, I was told that due to the inferior product, they replaced the pens as well as sent me the new order at no charge.
4Imprint is a company that truly stands by their products. I am extremely happy and satisfied and definitely will continue to use their company!

Cant say enough about how fantastic the service from 4imprint was on my recent order. What really sets any company apart is how they deal with errors and issues and 4imprint passed with flying colors.
Big shout out to Rhonda for her AMAZING service!

We ordered custom tattoos from this company and contacted them within 20 minutes of placing the order to tell them we sent them the wrong image. We contacted them 4 times the same day we placed to order to get this changed. Not only did they not send us a proof but they shipped the item without responding. When we finally were able to get ahold of someone they said there was nothing they could do. Also, the tattoos turned an ugly brown and were low quality. Buyer beware.

I just ordered a 6×6 ft table cloth. White color cloth with multi color logo with black text.
The quality is better than you can imagine! I’m blown away how great it is. I was thinking my logo I submitted might not be up to par. I just got a vector logo made for brochure. But no, this place is amazing!

We love everything about 4imprimt! They have donated items to our nonprofit and we have ordered additional items both for our organization and personally. They have fantastic customer service, competitive pricing and excellent product choices!

Totally botched my order. Very disorganized business. Disregarded our deadlines, and left us high and dry for a crucial event. We are a nonprofit, so this hurts extra bad.
I even had to chase after them to get them money. Methinks the office staff are asleep at the wheel!

Dealing with 4 imprint has been a nightmare! This place and Discount Mugs are the worst to deal with. I placed an order with 4 imprint, and I had to send them everything. Art work, lettering and design. I even sent a picture of the design on a tee shirt. They sent me a proof of a very toned down version and wrong color design. Imprint area very, very, very small. I was told they could enlarge the imprint area for a large fee. So I cancelled the order. They don’t send any confirmation to you that your order has been cancelled. I called in twice to make sure the order was cancelled, because i was receiving emails saying they were working on the shirt. I was told the team leader Kristi Anderson would send me an email to confirm the cancellation. She never did. The charge is still in my credit card and I am fighting with them to get it removed. I was going to order bags and lanyards through them, but no way. My order #10 521 861. Stay Away from this place.

I’m impressed at the level of customer service and efficiency experienced with my orders. Minutes after I placed an order, a customer rep and the rep’s supervisor contacted me to complete my customized order and to make sure all of my questions were answered. The order process was seamless and the prices were competitive to other vendors I’ve used. Being in the customer service field myself, I was pleased with the entire process. Quality products for the money, too.
I just placed my third order with them five minutes ago and I already have an email from Alissa regarding my order in my inbox. Other companies should take note…

Ordered a sample product 7 weeks before my event. Called in, it had been shipped to another address in another state. Requested another sample. Waited another week, still no sample.
Time was ticking, I ordered my products 2 weeks before my event… 4imprint processed and shipped the order 5 business days later! UPS pick up at 6:30PM.
Products were not received for event as giveaway items for our 100 volunteers.
Who waits 5 business days to process your order? Answer: 4imprint
Signed — Still waiting for UPS delivery

It seems to be a common theme, but their customer service is not only the best in the promotional item business, its one of the best in any business. Personalized service, immediate response, and they ensure they can meet your needs. Most companies you can’t even get on the phone. 4 Imprint calls you. Other companies should use 4 Imprint as a model for customer service. I’ve placed maybe 8 orders with them over the years, mostly big orders and they are 8 for 8 on expectations exceeded.

The best customer service I have ever received! I ordered a large number of drawstring bags for an event, but 8 were missing. Jen took such good care of it! I am speechless! Despite there being shipping issues and mis-​communications (on my end), she handled it like an absolute champion! Her fantastic customer service means I will be using 4imprint for as long as I need products made! Seriously, fantastic! Jen is wonderful!

Excellent price and quality on imprinted personalized note pads for our business. We had been using vistaprint but their prices have gone stratospheric. Searched around and found 4imprint, very happy with speed of service (3 days with free shipping), communications (very fast turnaround on proofs, which they emailed within a couple of hours), and product selection (they offer a 15 page notepad which is just right for motels, trades shows and other giveaway situations). Make sure to google for their discount promo code too, you can get $ 5 or more off your order depending on size of order. This is a good source for printing note pads; we haven’t tried their other products like shirts, coffee mugs etc. yet.

I have been ordering stuff from these guys regularly and they never disappoint me with customer service, quality or ease of use. I order the Javalen Pens every few months and recently a box arrived damaged in shipping and some pens slipped out. I am very pleased with the way that they handled my complaint — it was the first time I had ever had one, that’s saying something in itself! Thanks guys!