Walter E Smithe Furniture + Design

I had bought a new house and ordered sofa and love seat, after making 3 Trips deciding on fabric and placing the order and credit card being charged, after 2 weeks I casually called and inquired about order. They told me fabric I have chosen is not available and if even it would be available .so best would be to make another choice. I go again with two young children and make selections again. They say it would be ready by mid of October and I would be called for setting up a delivery date. On October 13 they call me saying order is delayed till mid November. I have a party set for October 31 .
They have such a bad customer service, if company cannot meet the deadlines and they waste so much of customers time, they should no longer be in business, I regret ordering from here. To get new couches now I have to start again all over. I would not recommend doing any business with them, if they do not understand customers timeframe and its importance .
Dr Rachna Garg

Too late to make things right. We were grossly oversold and yes there was an exchange but we had to get many unnecessary accessories to make up the difference since no cash would be returned We ended up hiring our own designer. Now we were in a real mess. Your store shouldn’t claim to have designers. Check your records because my wife even sent you a letter and you sent us a gift certificate for more accessories. With all that said, thanks for your concern and I really cannot deny one thing, the quality is impeccable.

We’ve had a series of really great experiences with this furniture store. In the past month we’ve purchased 6 chairs and a wardrobe that all are currently signed, sealed and delivered. They’re ours! OK, enough channeling Stevie Wonder.
We could not have had a more positive experience from our talented designer Dawn to the professional delivery team. We are tremendously pleased with our purchases and the flexibility Dawn showed in a variety of payment options.
We were so pleased we bought one additional piece whose arrival we are eagerly awaiting. Back to Stevie, Walter E. Smithe, «you’ve got my future in your hands.» (Here’s the clip for those of you who don’t know the lyrics.
) Hopefully I will continue to sing the praises of your fine store.
Give Walter E. Smithe a try, Stevie and I recommend them.

Buying furniture can be such a pain but yet it should be fun. Before recently, I had only purchased one item at Walter E Smithe and it was fine but I had the idea that it was a pricey store. However, I have had such great luck here lately that I think it has something for every budget.
My husband and I are empty nesters (smile) and so we get to buy fun pieces for ourselves. We are both jacket freaks and as I claimed the entire front closet for mine, that left him 2 coat racks. (Hey, don’t judge me, Chicago has 4 distinct seasons hence the need for outdoor wear in various weights. Oh, and colors.) We decided the answer was to buy an wardrobe, basically a free standing closet for the man of the house.
We went to various places and only here did they work with us and our budget. They also worked with us on financing. While we were finalizing our wardrobe purchase, I spied the absolutely cutest children’s chairs in clearance. Clearance! And they were so darn cute so we got two, one for our house and one for our daughter’s. We brought those home in our car and were told the wardrobe would arrive in 8 to 10 weeks. Or days. Yep, 10 days after we selected it, it arrived chez nous and looks fabulous.
But it did make the other stuff look kind of shabby so we went back to see Dawn, our fabulous designer and she found us 4 adult chairs just as cute as the kid ones on clearance! And a small table to go with for 50% off! A conversation group, all thanks to Walter E. Smith.
Fast, friendly, worked with our budget and plus, admit it, their commercials are great!