Darvin Furniture

I LOVE the new Magnolia furniture line and am so very excited to be able to purchase it in Chicago! Not only is Darvin the only store that carries the line but they were SUPER educated about the line and competitive products! My next several paychecks are going to Darvin! I cannot wait for my delivery!

I do not recommend that anyone purchase furniture from Darwin! Their delivery people are never on time and they lack quality customer service skills. Please do not purchase furniture from this place.

Went to the location on 3÷5÷16 looking to buy a queen size mattress and an actual bed with a headboard. I was helped quickly enough as I had just arrived as the store had opened. Went through and looked at all available options and made my selection. Was not told until it was time to pay that neither the mattress nor the bed frame were in stock and would not be delivered until an agreed upon future date. I understood and set up a delivery date for the mattress two weeks from that day. The actual bed frame would not be available for another month.
Two weeks later, the delivery men arrived with the mattress along with a temporary frame that would be used in place until the actual bed came. Delivery was quick and simple enough and everything was just as expected. Three weeks later, the actual bed was delivered and this is when the frustrations grew.
Delivery men quickly jostled the frame and headboard up the stairs and into the bedroom. They had first removed my mattress from the area so they could «build» the base of the new bed. However, they wanted me to remove and dismantle the temporary frame that Darvin had provided two weeks earlier. I made them aware that it was not my frame and that it was Darvin’s, but he stated that it was not in his «order» to dismantle and remove Darvin’s bedframe. He even gave me a cheap wrench-​like tool to assist me in my endeavors. So much for that $ 100 delivery. Why do I have to dismantle and remove a frame that is not my property and was provided by Darvin on a temporary basis?
Soon after the delivery men had left, I took a closer look at the headboard and noticed there were two sizeable divots in the wood. I do not know if these were created during the moving or the assembling, but they were noticeable. I called customer service and was passed around to FOUR different departments until someone was willing to take my call. Finally, they agreed to send someone out but not until I sent them pictures. Once I did, they said they could not send anyone out for two more weeks. I’m still waiting and wondering what the hell I paid for. I will not use Darvin again in the future as this whole process has been frustrating and ongoing.

Bought a bed. Upon the delivery and men setting it up in bedroom noticed multiple scratched and numerous dings along with maker touch ups. Really disappointed. I believe this bed was a used or floor sample, but I was told new out of box? Yeah right !!

In Chicagoland the choises are over welming. The one store that stands out for selection, qualitity and an easy to understand way to shop for furniture is Darvins Furniture. As a furniture rep in this industry I travel from coast to coast visiting more stores in a year than most people do in a lifetime. Darvins is all about value. The assortment of furniture is wide but because of the hard work of their merchandising team they have assembled a world class collection of furniture.

The use of a mock «12 step» meeting for bargain hunters is not appropriate!!! Who is the target market?

STAY AWAY. BUYER BEWARE i really didn’t want to have to write this review. I reasoned with them. Called in. Had many promises made. Poor business practices and truly abhorrent customer service. All «old-​school, sales slick and no follow through…» Although they didn’t have the item I wanted, the salesman sold me a custom ordered table and chairs out of a catalog on the promise that they had a great relationship the supplier. THEIR SALESMEN ARE NOT TO BE TRUSTED. They received a non-​refundable ½ payment up front for the pleasure of me doing work with them. They came highly recommended so I took the risk — I mean, I was saving a couple of $ 100 so I can wait a few weeks right? Maybe you’re thinking the same thing. Promised it would be in within 6 – 8 weeks, max. Which is ridiculous, but okay. So, here we are 8 weeks later and they now have full payment and its going to be… oh, right, END OF MARCH, before they get the order in — an additional 4 – 6 weeks from what we agreed. By the way, they failed to call at all, lied about calling (to the point where I had to check my own phone records to verify), and then failed to show up and deliver my original order as stated. When I called in, they said that their rep tried to call one time and they couldn’t reach me. Said they left a message. I literally checked my Verizon phone records — guess what? NO CALL. So, I called in — they promised to get back to me by the following Monday. Guess what? NO RESPONSE. I will say that they did make it right (in small measure), but issuing a credit for the delivery, but that’s kind of common courtesy. I mean, if I paid someone to dog sit and then they didn’t show, I’d expect a credit for the payment I made for them to be there.
Regarding the chairs portion of the order, I sent an email, asking if I could get the table delivered, that is, the portion of the order that was in, delivered. TWO DAYS — no response. I finally sent in another email just now — and shocking… wait for it. NO RESPONSE. Save yourself the hassle. Spend the extra few $‘s and just buy from a reputable furniture dealer.
NOTE TO MANAGEMENT: Don’t make false promises, it really isn’t worth the trouble of angering what could be good customers. And if you do make a mistake. Just fess up. Don’t make the client feel like they’re eating crazy pills. I really wanted to like you guys. Too bad you didn’t fee the same way.

Purchased a sofa and two bedroom sets. Neither lasted after two years. Soon as the warranty goes one can forget ever contacting them again. This place is the absolute worst! And they’ve had some of the same furniture on the showroom floor for yearssss!

My wife and I purchased a mattress and set of dressers from Jeff Johnson, the whole experience was so easy. We got good furniture at a fair price.

My wife and I have now purchased several items from Darvin. Leather recliner, bedroom set, entertainment console, and leather sectional. The store is huge and while it can be a pain to look around through everything, it will usually be worth your trip. We have found the service to be excellent and we have had items delivered as well as picked up at their warehouse ourselves, and both have been pleasant experiences.

My dad has bought all his furniture from Darvin, and as a result, I have too! I recently purchased a couch from here that’s comfy enough to sleep on. I had to have it delivered which was a fairly simple process. I definitely recommend Darvin to anyone looking for furniture; its high quality but relatively inexpensive and they other great financing.

This place is the worst. They don’t stand behind their furniture at all.
Spent several thousand dollars on furniture. The delivery process was a mess, they rescheduled numerous times, things were out of stock when they told us they were in stock and worst of all — their sleazy «managers» are a joke. Prepare for a whole lot of «what do you want from me»?
They act like the customer is #1 until they have your money, once they do — you’re completely on your own. Good luck getting your sales rep or (shudders), «sales manager» on the phone once your payment has been processed.
A year later, one piece (the most expensive one of course), is completely unusable. They won’t come out and repair it because it’s two months out of warranty. Complete junk!
Lesson learned on my part. Next time I’ll spend a few more dollars and try a more reputable place.
Darvin stinks. Run away. Far, far away.

The best furniture shopping experience I’ve had!

Did not get what we ordered, plain and simple. Who orders a table that literally will not fit into their place? Darvin doesn’t care, won’t do anything to correct or work with us (legs and chairs we ordered are fine, they sent the wrong top). For a purchase of thousands of dollars, this is ridiculous.
Also, nice CYA given that they don’t include ANY of the details of the custom order in your paperwork so you can at least check and make sure they got it right. All you get is an order # which, if it does nothing but reference details incorrectly entered into a system the customer themselves cannot look up, doesn’t do the customer any good.
A horrible, smarmy experience all around. Never again.

Having gone just about everywhere for a sectional, we decided to stop at Darvin furniture in Orland Park. We really liked the England collection by Lazy Boy.
We were waited on by Ken Kusmisz, who was pleasant, down to earth, and accommodating. What we really, really liked about Ken was that he didn’t give us the hard sell. He actually told us that he would rather us be 100% sure before we signed on the dotted line!
We were unable to make a decision at that time, but returned several weeks later and placed our order. Our sectional arrived on time and was worth every cent! Just outstanding!!! Thank you!

Had a great experience recently buying a T.V. stand at Darvin. My salesman Willie, was very helpful and informative he took customer service to a whole new level. I have purchased several pieces at Darvin the past few weeks and years from different sales people. But Willie was the best. He knew the merch and the store inside out.

Being that I’m from the area I raved to my husband about Darvin. We found a nice basset couch set and a broyhill living room and matching bedroom set. We bought close to 8000 dollars worth of furniture. The delivery process was horrible. We never got notified our furniture was in. Eventually we just picked it
Up (even though we paid for delivery) because there service was just bad. After 8 months our bedroom set is chipping (the veneer) we paid for the extra protection plan. We had someone come out to inspect our furniture. They told us that I caused it to chip by putting water on the table. Are you effing kidding me!!! A: there are NO rings on my furniture B: there are coasters everywhere cause I’m a coaster fanatic. They won’t fix my furniture and completely blew me off. NEVER WILL I EVER GO BACK THERE AGAIN! Worst customer service EVER. I am a huge believer is customer service winning all. And I’m so disappointed in Darvin !

the service at darvin leaves a great deal to be desired. if you are not pursued at the entrance, you can forget about help. no one would help ! if you are lucky and ask one of the stray salesperson, he or she would answer «is /​are on the floor» and good luck from there. lots of kitsch.
we left an went to dana, where we found excellent service and beautiful furniture, found what we were looking for.
at carson’s furniture across the mall, the service was also excellent. although prices appear higher, one has to look at the brand names and also the finishing of the furniture. no kitsch here.
carson’s got the over ten k. on sales from us, dana got about $ 1000.00. no more darvin ever!

Furniture selection great… ABSOLUTELY forget to get ANY service if there is an issue with your furniture.

Bought a platform storage bed with the matching dresser. We bought it because it’s all wood, handmade, and a solid design… So we thought. Let’s start from the beginning. We were looking for a certain salesman (because we liked him from our first visit). Come to find out clearance salesmen are not allowed to sell on the main floor. Okay fine. We’re not new to this. We walked past the sales people and they told us have a good day seeing that we were walking towards the furniture and not leaving. We saw the bed and went straight to financing to apply for credit. We thought what a great deal 5yrs with 0% interest. We’re approved and back to the bedroom set. We FIND a saleswoman and tell her what we want and tell her the color. She says that’s extra when it clearly says on the flyer that 3 specific colors were not. She corrected herself but then told us that those colors are not in stock and we would have to wait up to 8 weeks. So we ordered the lighter one. Okay fine. We get the delivery and there’s a small piece of wood hanging. The delivery guy thought we didn’t see and held the piece together until he put it down. Brought it to his attention. No worries, they took pictures and built the bed. Done! NO! Got a courtesy call and told them what happened and the lady sounded offended. Not even a week into this bed, my son hits the foot board with his thigh and the damn thing separated from the storage. Called and they replaced the foot board and the storage unit. The first delivery guys used small screws (so I was told). My husband took pictures and emailed them to Judy at Darvin to show her we weren’t full of it and no response. Mind you, she asked for the emailed pictures. Now I have a dresser form the other side of the bed that is giving me a hard time to open and I seriously don’t want to call them because they are horrible with customer service. Oh, and if I wanted to return it I have to pay 20% restocking fee. And don’t get fooled by the 5yr no interest garbage because when we applied, the finance dept failed to tell us we had to put ¹⁄₃^rd down of the purchase. We knew we had to give some sort of a deposit, but kindly tell people when they apply. We were told after we were approved… I haven’t seen them reply to any of the other comments, so I don’t expect to reply to this one. Just making you guys aware. I wouldn’t want this to happen to you…

If I could give negative 5 stars I would. $ 3,600 on a couch set, less than 2 years old and it is literally coming apart. The stuffing is separating, threading coming undone, motor on recliner is loud and I just pulled an arm rest off.

Searched everywhere for a mattress and there are many choices in the area, we finally stopped in Darvin. Brian helped us, and unlike other places where they breathe down your neck and try to pretty much awkwardly force you to buy a mattress or put a hold on one for a lock-​in price Brian told us what we needed to know and gave us our space which made us feel very comfortable there. He didn’t feed us BS trying to get us to buy the most expensive mattress we could afford.
We got free shipping on a Saturday, no where else will do that everywhere says free shipping but, they mean free shipping during the weekday, when they know you’re at work and will have to pay extra for weekend delivery. We also got a free frame which every other place wanted to charge at least 59.99 for.
Bottom line is it’s cheaper to buy a mattress here than at any chain retailer. The price on our mattress was cheaper and the price of the frame and free delivery was not loaded into the mattress price, which most places will do.
Delivery came at the expected time and literally took they guys 5 minutes to set us up. They even took their shoes off at the door without us asking them to.

Buyer beware on rugs!!! They are grossly overpriced! I bought a clearance rug (which was really a display) thinking I was getting a great «deal» from their original asking price. I was really interested in the rug because it was an exact match fir my deco needs. I was aware that it was in need of cleaning however, and had to beg the salesperson to mark it down a bit to «compensate» for it. At any rate– two days later I found the same exact rug on Amazon BRAND new for almost the same amount I begged for (+$ 40). Darvin wont allow a refund, exchange, or credit for the item. In addition– I saw many of the same rug designs Darvin had on several other websites for comparable pricing.
Moral of the story: find out the name or design of the rug you are interested in– and price check on line. Chances are you can find the rug you are looking for in varying sizes (often nonreturnable «custom» sizes at Darvin) at a comparable price– and with free shipping.
Meanwhile– im stuck with an overpriced used display rug that needs cleaning…

I ordered a sectional from Darvin, knowing I paid a little extra but I thought the service was good. Then everything turned downhill.
My order was quoted for arrival by May 21^st. I called that week to schedule delivery and was told the order was delayed until mid-​June. Nobody had called to tell me that. Why would they not notify me about the delay? Now that it is mid-​June I called about delivery again and was told the expected delivery is now the end of July.
My order has been delayed over two months and will take a total of four months. Nobody at Darvin has taken the effort to call and notify me throughout the process. I only know about this because I have called to ask.
It seems that one the sales folks get your order and their commission up front they don’t care about the service afterwards. I guess they don’t want return customers. I will tell everyone I know to avoid Darvin at all costs.

This place has great furniture but the worst shipping ever. My order was ordered on April 2, 2015 and was supposed to be their as the employee David said after «one week and a half». The order is supposed to be in the warehouse today ready for pickup. Today’s May 19, 2015. It’s been a month and a half. We called multiple times and they said in one week every time. We had to use the worst table possible for many events including many guests for a relative visit and graduation. Please make them give you a for sure date and read what you sign. I hope today my order is ready I hope. They didn’t give me any updates about my furniture in fact when I called the 3^rd week they said oh we’re sorry your order didn’t leave anywhere!
Alert: I heard they make it deliver late so they can make you want to cancel your order and they take your deposit and leave you the majority of your money. Not 100% sure but it’s happened with many.

This is my go to furniture store… I can’t say enough good things about it. I’m a fan of high quality furniture and they definitely deliver. When I got my bedroom set I allowed the delivery men to setup as they saw fit and I loved it. The new remodeling at the store is awesome. They have great prices for the quality of their furniture.

Don’t buy the bonded leather from them. My parents purchased their living room set and within 2 years they started peeling. They contacted the warranty company and were told that the warranty didn’t cover the peeling. My parents bought the extended warranty and it wasn’t cheap either. It was money waisted. They contacted the store but they said they couldn’t do anything about it. I wouldn’t recommend Darvin’s for purchasing bonded leather. When they bought the 3 piece set they were told it was the same thing as leather. They had to learn the hard way. They paid more than $ 2000 for the set.

This review is limited to post-​purchase customer service and the «protection plan.»
Post purchase customer service: it is simply awful. Joann in service does not keep you informed and the only way I can get information is through repeated phone calls. Our Best electric recliner controller broke and I had to contact Best directly to even get any type of action. It’s been about three weeks now since I first reported the broken controller and I am still chasing Joann for an arrival date for the new controller. I have offered to install the new controller myself since having them do it will add further delay and I have a non-​operational chair sitting in my living room.
Protection Plan: we purchased a very expensive dining table. Calvin was a our salesperson. We told Calvin we wanted to order a pad to protect the table. He told us he wouldn’t cover up such a beautiful table with a pad but rather, we should buy the protection plan that would take care of any nicks and scratches.
We have a 3 year old and were shocked to hear the plan would cover such damage and expressed our doubts but he assured us dings, nicks, scratches, gouges WERE covered. However, when I recently called to report some scratches on the table I was told such damage IS NOT covered under the protection plan and we should buy a pad! As an attorney, I am looking into bringing suit or filing a complaint with the IL G Office against Darvin for fraudulent sales of this protection plan. I have seen at least one other Unilocal reviewer complain about a fraudulent sale of such plan by Calvin. If you have been hoodwinked similarly, feel free to contact me at
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My recent experiences with Darvin are shocking mostly because we have been customers for about 7 years. We have spent a fair amount of money with Darvin but no more. Yesterday, we purchased a bedroom set for our son elsewhere. Once fooled, shame on you. Fooled twice, shame on me.