The Enchanted Florist

I bought a Groupon for Floral Arrangement Class from the Enchanted Florist. The link to schedule the class on their website does not work. I called 3 times to schedule, but they never returned the call. The Groupon now expires in 12 days and I had to call Groupon to complain — they are a totally unresponsive company. The situation was very embarrassing as I bought the Groupon as a gift. I am a very dissatisfied customer.

I bought a groupon for the studio in Chicago to go with a friend to a floral arranging class before she got married October 24^th. After purchasing the groupon and sorting through our busy schedules for available days, I scheduled a session on the website. David, the owner of enchanted florist, contacted me the day of the scheduled class (while I was in church, actually), to tell me he was so sorry, but he had to cancel the class. He mentioned something about his website incorrectly booking people and he was out of town.
We begrudgingly gave him a second chance and rescheduled in the chaos of our lives (did I mention I have two small children and my friend is in the midst of planning her out of state wedding?!?). He then emailed us the morning of our rescheduled date and said his truck broke down and was stuck— could we reschedule to the next day? Is this guy for real?
Miraculously, we both had that evening open, so although we were skeptical, we thought maybe this guy was just having a bad run of luck and we agreed to the following night. We even gave him a few other options if he got stuck longer than he expected. He emailed back and told US to text HIM at 3pm that next day to see if he’d be back in time. Well, I work and am usually in meetings during the day, so I suggested he text us (also— customer service much?). He NEVER responded and the days have passed that we were available.
As such, we contacted groupon for a refund as soon as possible. I’ve communicated the same to David, the owner. He’s extremely unprofessional and unreliable. I wouldn’t suggest buying a voucher for his services or God forbid paying full price for getting the run around. He doesn’t have a Unilocal site up for his Chicago location, but I’m hoping people look here before they consider purchasing any services from him.

Used them for flowers for valentines for my wife. Asked if we could get flower before 10 am but was told it would be hard because of holiday. They delivered before 10 and my wife loved the flowers.

I purchased 5 deals for The Enchanted Florist to get $ 40 flowers for $ 20, and used the first 2 without issue. The website was easy to use, and I’m guessing since their part of FTD, they just transfer the orders around if they’re not in the area. I’m actually in California.
When I went to use the 3^rd voucher for my mother in law in Louisiana for Mother’s Day, the flowers didn’t arrive on time. In fact, they arrived exactly 1 week late! I checked that the order was correct — just for some reason, someone thought Mother’s Day had been postponed this year because moms everywhere were too busy. After I contacted David at The Enchanted Florist, he offered to let me use the $ 40 voucher again, which I felt was reasonable.
From there, everything went to hell in a hand-​basket full of grenades. Since my last 2 vouchers were about to expire, I placed orders ahead of time for a birthday party and Thanksgiving. BOTH orders did not arrive. Not late — NOT EVER! I contacted David at The Enchanted Florist, and after several email exchanges (with long periods of coma in between), and sending him copies of orders and dates, I stopped getting any response. When I contacted my credit card company, I had already passed the time limit from the original order date, so I got nothing (including no further responses from The Enchanted Florist).
So buyer beware — if you get your flowers, they’ll probably look like. Just don’t count on getting them on time — OR AT ALL!

My out-​of-​state daughter ordered flowers and a balloon for me through an online florist, and they were delivered by The Enchanted Florist. They were the most beautiful, freshest flowers that I’ve ever received! They lasted longer than others I’ve received, and what is funny is that the balloon lasted for MONTHS! We finally had to let the air out of it. LOL I was hoping I could add a photo of the floral arrangement but I don’t see the option to do that here. I’ve recommended The Enchanted Florist to others and they’ve had only good things to say about them. I have to say, I was really surprised to read all the negative reviews here after having such a great experience with The Enchanted Florist.

David did eventually refund my money. I’m sorry they got in a little over their heads with You Swoop.

I placed an order for Mother’s day. The order STILL HAS NOT BEEN DELIVERED… They haven’t called to alert me they couldn’t deliver the flowers, they have not answered ANY of my phone calls or ANY of my email’s. No probrlem charging my credit card though… Stay Away!!!

Never done a Unilocal review before but these guys are SCAMMERS. Placed an order for my wife on Valentines Day and they just flat out did not fulfill delivery. Tried contacting them via phone and email numerous times but no answer. Also if you look at their website right now it just got taken down… that’s when I realized I got ripped off. DO NOT BUY!

I ordered once from here with great success. The flowers arrived on the day they were expected to and they were great. I have ordered from here twice since then and have been horribly disappointed. The first time I gave the service the benefit of the doubt. It was a busy time of year and although they didn’t get back to me without my continuous calling, they ended up returning my money. The second time, this wasn’t the case. Once again, my flowers were never delivered, but this time I received no response. My calls were deflected and for some reason, the store owner was never in the office and I could only get a hold of his assistant who was no help at all.
DO NOT GO HERE FOR FLOWERS!

Bought a coupon on line for flowers delivered once a month for 3 months.
I have emailed this coupon on 3 separate occasions.
I have contacted Dave 2 times through the Enchanted Florist web site.
Once I mailed a hard copy to Dave.
Four telephone calls. Twice speaking to Dave personally.
Now he doers not take my calls
Dave assures me he has processed this order, and I have yet to receive any flowers.
I am not sure what other actions I can take.

Do not buy a daily deal or coupon for this place. However,
1) The deal code wasn’t working when I placed the order. So, I called them about my order and David acted as if everything was okay, he would take care of it and the flowers would be shipped. Mind you, it was for a friend in the hospital and it was very time sensitive.
2) Then, I receive the email «due to incidences of voucher fraud and non payment by the voucher companies we have been forced to remove our company from the daily deal market» after I took the initiative to follow-​up again. At this point it was too late to send the flowers.
3) They charged my credit card and still haven’t provided a refund 3 weeks later
4) I still see they are running Unilocal and other deals
This place has poor ethics and service. I would never work with them, especially on a wedding.
Tim

My husband and I hired The Enchanted Florist for our wedding and could not have been more disappointed. My husband’s boutonnière was dead, the delivery was so late my bridal party had no flowers for the pictures, our cake topper was the wrong color, they provided us with a pitifull throw bouquet, and the list goes on. We have repeatedly tried to contact David and he has refused to respond to numerous emails. I feel that we are owed a partial refund for the horrible service and poor flowers we received on our special day!!!
We could not have been more disappointed by the poor service we received on our special day and the refusal to acknowledge our dissatisfaction now!!! I would NOT recommend this florist to anyone and would encourage others to choose another florist for their flower needs!!!1

Great service… reasonable pricing… owner is super cool…

We were a little worried about hiring Enchanted Florist for our wedding after reading the other reviews, but fortunately our experience wasn’t anything like some of the others on here.
We worked with David to come up with a plan for our flowers, based on a number we gave him as our ideal budget. He was willing to meet with us several times in the planning process and ordered samples of almost everything we wanted to see.
When the flowers came the day of the wedding, my bouquet and the bridesmaids’ bouquets turned out even better than I thought! I was really happy with those. Yes, some of the flowers did get wilted by 7pm (especially the groomen’s boutonnieres), but it was also 100 degrees that day and we took a lot of pictures outside.
Some of the pieces of the order weren’t exactly what we were expecting — we asked to switch flowers for dads and grandpa, but the change was never made, we were given real petals instead of silk (as required by the church), and the centerpieces weren’t all exactly the colors we specified, but these were all not even noticeable. I did call at the last minute about the flower petals and David came to the church himself to correct the mistake. Plus, there were also 2 arrangements of flowers for the alter included that we never requested.
Overall, we were still very happy with the overall look of the flowers, especially with the bouquets.

BEWARE — Terrible company, delivered GF flowers 6 (SIX) days after schedule delivery making me look like an ass. Emails to him were ignored, I called and he said he would refund and 6 weeks later still nothing…
This company is dishonest and you WILL be screwed over. He will be reported to the BBB & a credit card charge-​back done. AVOID AT ALL COSTS!!!
Update Dec. 2012. Credit card company got my money back. And WTF Unilocal?! Filtering this review, that just shows what a sham Unilocal is, prob getting paid from this florist to filter.

I ordered from them online for a bouquet for Mother’s Day. The problem is, the flowers never came on Mother’s Day and I never received any updates from the florist. I emailed them back a few days later and only then, did my mom receive her delayed and less meaningful flowers.
Contacting the owner is near impossible, he doesn’t reply to emails and the phone number is useless. Very poor customer service.
I do not see how I should be charged for the full price of something that doesn’t even come on time when that is what we are paying for, flowers and prompt delivery. The harsh one star stays for a poor business model.

This review is completely geniune, and I would hope Unilocal does not filter it out.
For Mother’s Day, I had ordered a nice bouquet. Minor hiccup when placing the order online, but the issue was resolved and an email confirmation was sent assuring me that all is well. Mother’s Day comes and goes, and the flowers were never delivered. Two days late, my mom finally received a bouquet of wilted, not so fresh, and very sad looking flowers. On top of the poor quality, she also received the wrong arrangement and not what I had ordered.
The «Guarantee» stated on the website mentions a full refund if the customer is dissatisfied; however, this florist is very hard to contact and equally difficult to get a refund. He may or may not respond to your emails, and the phone number listed on the website lead to an automated directory with no option to talk to him in person.
Due to the poor quality of the flowers, the wrong arrangement being delivered, the very late delivery, and the terrible customer service, I do not recommend this florist. Do not let the average Unilocal stars fool you, please read the filtered reviews also before making your decision since those reviewers shared a similar experience to mine.

April: April showers will bring May flowers.
May: May flowers smell awful due to uneven rains
June: Nagging wives do not receive May flowers for anniversary
July: Husbands buy plastic flowers for late anniversary
August:
September:
October:
November: Divorce papers are finally settled.
The enchanted florist gets a flowery 3-​stars. Despite the good quality and unsmelly flowers, their prices are quite expensive. And unless that price is in Mexican sunflower seeds, no gracias.

Horrible service! I ordered flowers for my Mom’s birthday I sent an email after I placed my order because I forgot to put a voucher code in didn’t receive a response. I then called and was told that the flowers were set to be delivered on my Mom’s birthday — also had a confirmation letter with the correct date. They arrived 2 days early, then wilted less than 24 hours after delivery.
I sent a letter letting them know of the problems I had, I don’t have much faith in their money back guarantee and getting a response back from my second email.
Wouldn’t recommend!

I ordered Flowers for my girl friend and I ordered the beautiful arrangment with Snap Dragons in it. Guess what Snap Dragons are her favorites and they did not put the Snap Dragons in it.
Got a hold of them and it was a simple mistake they put nicer flowers in because they did not have any snapdragons no biggie but they made up for it and sent her an arrangement of JUST snapdragons ASAP.
She loved it and now we are considering using them for our wedding!