Avis Rent A Car

The lady who does the phone calls has a garbage attitude and shouldn’t be on the phone with customers. This place is beyond trash and I will go out of my way to tell everyone I know to never use avis. I reserve a car online about a month ago and i get a call the day of (less than an hour from pickup) saying that they don’t have a car for me. Are you serious? Thats why I always rent from hertz and will never (attempt to) use this horrible company. I will let USAA know that they shouldnt be sending people here. What a lack of professionalism. I will be contacting corporate and the DM. This is unacceptable from a major business.

No Avis is going to get a dollar of my money ever again. You can count on it. Why does a car rental company allow you to make reservations for a car and then when you get into the location tell you that they tell you that they have no cars available anywhere in Chicago?
You are a useless company for being stupid and dishonest. I will tell everyone I know how useless you are Go bite Avis. You are officially on my boycott list.

Only 1 star because no stars isn’t an option. This rental experience was a complete nightmare. I needed the car for 4 days, the receptionist who was incompetent and ghetto told me that I would be paying the same rate if I kept the car an additional 2 days bringing the total rental to 6 days. She also said that she would waive the extension fee associated with giving me a longer rental even though I’d be paying the same rate-​weird. By the way her name is Shanna.
She never completed that 4 to 6 day change in her system which meant I was being charged extra for those 2 days that she said I wouldn’t be charged for. I was out of town and just knew that her horrible service and incompetency would come back to haunt me so I preempted her idiocy at my expense.
I called customer care and explained the situation and they told me what to do and of course in their system it showed that she hadn’t done what she said she would do. I ended up keeping the car an extra day and the base price was $ 335 according to customer care and they were right.
I went to return the car and I was charged $ 461 and of course the woman had to recall that she had extended my rental and waived the fee… had she completed that info in the system she wouldn’t have had to recall it! Oh and the paperwork she gave me had the wrong information on it as well… so that further added to the confusion.
Long story short, her ripoff was overwritten by customer care and I ended up paying the right amount and not all the fees associated with her mistakes! I would NEVER rent from AVIS ever again… this was actually an AVIS/Budget…I would never waste my time with them again.
I should’ve gone with Enterprise but it just so happened that they were closed and Avis was open.
Hopefully they hire better employees who are competent and professional. If you can avoid this place… do it.

Receptionist claimed she couldn’t pull up my account without a reference number upon first phone call. Upon second phone call speaking to the same frazzled receptionist she magicalyl figured out how to find my file by my last name. Courtesy shuttle to car dealership within 5 miles (as advertised on website) was not available as the employee’s had to leave work early to take a sick family member for a doctor’s appointment. Night drop off is available… only reason for my two stars. It’s not a very convenient situation.

I ended up making a formal complaint to AVIS via their website. The corporate people were very nice, and upon reviewing the contract for the CostCo travel pricing it was determined we SHOULD NOT have been charged the additional driver fee, and the $ 72 additional charge (which we did end up paying while we were picking up the new car at Midway) was refunded.
Unfortunately I’m now battling with their eTolls service who is claiming I incurred $ 13 worth of tolls in Texas despite a) never being anywhere near the tollway they are claiming I was on and b) no longer even being in the State of Texas at the time these tolls were supposedly incurred. Additionally there was a $ 15 fee for using the eToll service… which is really what pisses me off enough to battle what ultimately amounts to a $ 28 charge.
I will not be renting another car from AVIS… ever.