Enterprise Rent-A-Car

Great employees with great manors. I was in a car accident and it was the other parties fault. So Enterprise dropped off the car at the body shop my car was getting fixed at. I didn’t bring my phone, and I also completely forgot that I had to do a down payment. So I didn’t have enough money to pay the $ 50 fee. The guy was totally understanding. He wrote down my card, and I told him give me 10 minutes and then swipe my card, because I had to drive home to switch money from my savings to my checkings. I went home did it, and he called to make sure I moved money so I didn’t go into the negatives. Such a sweet guy.
I’ve dealt with two rental car places and this one blew my mind with the professionalism.

Great service. Solid prices, affordable. Good times and hours for the store. Great staff as well. I rent from these guys 4 or more times a year.

My car was not ready at the time of pickup and I had to wait a while in line to find that out. The cars are old and have a lot of miles on them and they take 5 min to do a walk around of the vehicle and then after that they try to sell you anything they could like Insurance and a upgrade to a bigger vehicle. The car was very dirty on the inside and outside and as a result that I had to clean the inside of the windows on my own time. Yeah they pick you up but you could take a Über or taxi for $ 5 – 10 to Budget/​Avis that is .5 miles away from this enterprise and Budget/​Avis have better hours and are open on Sunday which enterprise is not. Returning was easy but I had to wait in line for a couple mins to do so. But the downside was I was going to have to wait and while for a ride back to my house which is 2 miles away so I ended up just taking a über for $ 15 back to my house due to me not wanting to wait 25 min for the «Driver» to come back from taking someone else home. Over all for the price I paid I paid for a 3 day rental I was not that happy. 2.0 — 2.5 stars

Great customer service, great group of guys.
They would have gotten 5 stars but the car I rented had several dings, and the bumper had large dent. They are located in the side of Meijer Supermarket (adjacent to their shipping and receiving.)

Great customer service at this location. When I made a reservation, I requested a specific vehicle for a trip. They made sure it was there and ready on time. Representative went over the options on the vehicle to make sure we knew how to use the features. I have rented many vehicles and this was the first time anyone ever took the time to do that.

I have been renting from Enterprise for several decades, and this location proves again why I bypass a geographically closer branch (159^th St., Orland Park) and absorb the few extra miles and use this location, as it remains my favorite over the years. I was quite fortuitous, working with Sarah, Sean, and Scott; being able to chat and compliment branch manager John and his entire, expert team a pleasure. The car, as usual, appeared to be hand picked for me, and as always was spotless and enjoyable to drive (I might add the «heads up» reservation phone call reminder the day before a nice touch). Thank you again Sarah and all. In every respect, you’re SIMPLY THE BEST!

I rented a car to travel to Florida for vacation. Sarah who waited on me was amazing! She was kind, helpful and efficient. Renting a car was never so easy! I will definitely rent again from this location.

I had to get my car repaired at a local dealership, since they had to keep my car for a few days… a rental was included in my warranty. This location was very nice, the staff was professional and very helpful… and the 2013 explorer I chose was great! It was the most smoothest car rental experience I have ever had… I will definitely give this location my business again, and you should too!

Customer service was good but the car sucked. It rattled like it was going to fall apart at any given minute (it was a 2013), it had not been cleaned out from the previous renter (there was trash and old French fries in every pocket and door of the car), there were burn holes in the back seat, and to boot, the tags were 3 mo expired. While I appreciate the good face to face customer service (since it can be hard to find these days) — we will probably choose other car rental companies from now on.