Verizon Wireless

Horrible service. After several years I had no choice but to leave Verizon. Not because of their service, but the outright lies that the service reps told.
Last year (2014) my phone was having some issues. Apple 4s. Nothing major, but both reps told me that the iOS software was not able to support the 4s phone going forward. They both insisted that I needed an upgraded phone and began with this tag team approach with pressure that if never seen before at a phone store.
They kept pushing for me to purchase and iPhone plus.
Bottom line is that they lied about iOS not supporting 4s phones after 2014. I left Verizon and took my 3 numbers to the pin drop service.

These guys are scum. We bought three phones from them over the last three years. On September 15^th my brother took his own life I decided to sell his cell phones. PEYMAN agreed to buy them. On October 9^th. 2 Galaxy S4’s for $ 260. They gave me a refund invoice and credited my debit card. I NEVER RECEIVED THE MONEY. STARTED CALLING OCTOBER 9TH. After six phone calls. Peyton said sorry I will send you a check. Never recevied. now an eviction notice on the door. I don’t think they ever had any intention of paying me, knowing that they had a pending eviction. If. anyone knows where these guys went please post it. My brother is dead and they screw him on his. phones too.

Peyman is awesome! Hooked my daughter up with her new phone and lowered my bill! Walked me through how to transfer contacts back and we were off. Very helpful and does his job wonderfully. Highly recommend going here

Peyman is great. Very helpful with my purchase of 6 iPhones. Recommended to frends and family. Good person and great smile. Will come back for iPhone 7.

Had a screen protector improperly installed at the Irvine spectrum location and didn’t want to drive back. I called this location and was greeted with the promise of making it right regardless.
AS PROMISED I WAS GIVEN STELLAR SERVICE. MY PROBLEM WAS RECTIFIED.
Go see these guys for a great experience.

I went in today to settle some issues with both and my moms accounts ranging from issues with my USB internet card to getting a new phone…
Josh and Peyman were very helpful with solving the current issues and helping me get a new phone and get on a cheaper plan. I wish I had gotten the computer guys name to give him a shout out too. They seem to care very much about customer satisfaction and making sure you get the best deal. Which of course helps them get more sales. Which is how it should be. Win/​Win
I would recommend stopping in if you have a verizon need.

Tired of dealing with Verizon customer service on telephone, I decided to visit a store. The store manager, Josh was very helpful. Thanks Josh!

This is the best Verizon store in the area. The second one I went to today (the first too long of a wait!) The guys here, Josh, Josh, and Peyman are so friendly, ready and willing to provide the best customer service. The service was so fast and simple. I have the Verizon edge plan and I was ready for my upgrade, these guys were so excited to
Help out. Can’t wait to use my iPhone 6!

These folks bend over backwards for you. We had two guys, both named Josh, helping us out. Totally awesome customer service, and they went the extra mile to save us money and take care of us. We unintentionally came in 10 minutes before closing, and they didn’t mind whatsoever. They took the time to get our phones ordered and to get us the best deal possible and were friendly the whole time and didn’t rush us or upsell us. Definitely coming here from now on for the one on one support instead of the bigger, less friendly stores.

Josh is the man. If you want a definition of customer service, come see this guy at Orange Verizon wireless. He did everything in his power to make sure I left his store a happy customer. Very impressed and pleased with my experience.

Once again. The team here was so helpful. And love the location! Great experience! Josh is the best!

Best Verizon store I’ve been to by far! All the employees there are very helpful and work with you to find the best deal. Peyman is a cool dude!

Pleasant experience both times upgrading phones at this location. Josh helped myself and my mother (quasi tough customer) select a better plan for our usage and phone for upgrade. Also, love the efficiency of this location, I’ve have never had to wait more than 15 minutes for any help. 5 star customer service, happy to have these guys in the neighborhood!

So the directions on Unilocal are completely unreliable… ended up at the wrong shopping center… literally the one b4 the Actual center. This is my only CON, as this could easily be fixed… Now on to the reason why I rated this store 5 stars! From the moment I walked in to the moment I walked out, I was treated not just as a customer, but more of a friend. I felt comfortable and welcomed through the entire time I was there. The customer service is no doubt one of the best I’ve ever had. There were 3 sales reps there, but the one who made my day was the Manager of the store… Josh U. They all did their part in helping me with what I needed, but Josh knew exactly how to fix my problem and made it happen. I’ve actually been to this store before, and I didn’t have the same more than satisfied experience. But it seems there are some fresh faces at this store, one in particular, Josh U. the manager. In my opinion, he did a great job making this store better than it was. I’m sure there is still a lot of work to be done with the appearance, but overall I’m glad Josh is managing with his team because they definitely have so much potential! Thanks again guys! You’ll definitely be seeing more of me. A special shout out to the Manager Josh U! You are awesome!!! Keep it up, you are amazing at what you do and I couldn’t be happier without your service! Till next time…
Fellow Unilocalers… I walked out with a SMILE on my face… Isn’t that what matters most?! TRUST, it’s a DONE DEAL here! You won’t regret it! Toodles! –Baebe Ms ;]

I walked in to check to see if there was anything that could be done to speed up my Droid 4. And I walked out with a new Samsung Galaxy Note 4, and $ 90 per month savings. Josh & Josh know their stuff. Go see them. David G.

Excellent service from mgr. Josh and also Josh D. Will return and recommend.
Josh was very knowledgeable, professional and courteous. He is an asset to your organization. He quickly diagnosed my I phone problem and had me on my way. He made me feel like I was his most important customer even though there was no charge for his service. Thank you Verizon Wireless and thank you, again Josh!
Jerry Sands

These guys are great! They took their time in explaining to me which plan is more benefiting for me and my family. I pick EDGE over 2yr contract any day. YOU should too! Ask for manager Josh or Josh D. For the best price and plan with new phones. Very helpful. Thank you guys!!!
My new favorite VERIZON store.

Josh and Josh have helped me multiple times with different issues over the past couple months. I decided to switch over from AT&T to Verizon, and since I work near this store, I stopped in to inquire about the phone options and they were very knowledgeable and easy going. I decided to switch over my entire family, some of which live back east so I knew it would be a bit of a process. Josh made it very easy to order our phones, port our numbers, and get two of three phones shipped to VA. They even helped me download my photos from my old htc to my computer because I couldn’t figure out how to do it. I am very happy with my new phone, my new plan, and the customer service I received here.

DO NOT do business with them! We came in to open 5 lines for the Verizon Edge program and the store owner Louie helped us. He didn’t have the phones that we wanted in stock, but of course he didn’t want to loose the possible deal for the day so he said we can just sign the contract for a more expensive phone, once he have the our phone in stock, he will swap it out and change the paperwork. We will be credit back the extra money we pay up front (for the down payment + tax). We came back within 2 or 3 days to swap our phone out. When we got our first monthly bill, we were getting charged for the more expensive phone.
Fast forward he keeps promising that it would be fixed for almost half a year now. Multiple Verizon rep said he should have not done that and it was completely wrong. Verizon doesn’t care what phone we get swapped out to, they can only go by what the contract says. We’ve wasted many hours coming into the store as well as talking to Verizon rep to get it fixed. It’s almost 6 months now, and we are stuck paying for a phone we don’t even have! When we come into the store, the store rep would just say they can’t fix it, only Louie can, and of course Louie is no where to be found.
Even when I contact him directly on his cell to ask which store he would be at so we can meet up and clear the situation, heck it’s been almost half a year, he just ignores the calls and text.
If you don’t want to get scammed, then stay away from this store. He also have another location in HB.
I will file a complaint with BBB against this store owner

Dan and Josh were excellent help.
My iPhone stopped charging and Josh figured out it was my cable. I was convinced it was an update or software glitch, but am relieved it was an easy solution. He also gave me a free used cable!
I was interested in a tablet, and Dan hooked me up with the Verizon Android. It was $ 50 + an activation fee and $ 10/​month for cell data usage. I also got a $ 35 case that is rock solid and kid proof… with the exception of water so I purchased the store insurance for a few bucks per month. Dan is an excellent salesperson: clear, helpful, marine corp, avid gamer, family man, and super nice. He has a bright career ahead of him.
Side note: he property manager should fix the air conditioner so he doesn’t dehydrate, or have a customer slip on the puddle dripping from the ceiling.
I wanted the tablet for work. I am often away from the office and dislike writing emails from my iphone. I needed to save my eyes and neck and wanted a bigger screen and swipe, which is an android feature that is as fast as typing. The Verizon tablet works great! It is on my data plan and can access the internet anywhere. I don’t need to tether to my phone and is more convenient than a laptop.
There are so many amazing apps! I could talk for hours, but here are 2 stories.
Google Maps is an excellent GPS. I had to drive to Santa Monica on July 3^rd and return during rush hour. It was the worst gridlock ever! Google Maps was a lifesaver and the tablet’s big screen was safer to use than a phone. The software recognized traffic jams in real-​time and automatically navigated around them. It was strange at first taking side streets, but saved tremendous time and I enjoyed seeing the neighborhoods. Google Maps even revealed ways to avoid traffic on the 405! (There was a 2-​lane exit a few miles before the 105 that split away, but you didn’t have to exit and could continue on an overpass that ran parallel and converged with the 405 a few miles later. We zoomed by a mass of bumper-​to-​bumper cars.)
If you are a super nerd, the tablet’s YouTube app syncs with the PS3’s YouTube app. I can find programming with the tablet and play it on my TV like a remote control. The tablet’s YouTube search feature is more advanced than the PS3 app. I really enjoy documentaries and the tablet has unlocked so many awesome shows on YouTube that are free and available in HD or DVD resolution. At the moment, I enjoy YouTube more than Netflix, but Netflix is still the best for young children.
If you order something that is not in the store, it could take a few days to arrive. I had to wait 7 days for the tablet’s case, but the delay was beyond their control. The supply chain was understandably impacted by the 4^th of July.
Thanks guys!