Pep Boys

Second time to this Pep Boys and I’m happy happy happy. These guys are sincere and explain everything to you. Fernando is the Manager and was a pleasure to talk to and work with. He made sure I was safe to get back on the road. He was easy to get ahold of and kept me informed of my large repair! He even worked overtime to make sure everything was good with my 11 year old Solara. Thank you Fernando! You rock!

Been to pep boys 3 times over the past several years and had a bad experience each time. As they say in baseball, strike three you are out! What a ripoff

Always come to pepboys to add air to my tires, change tires and buy parts for my car. I have no clue about any parts I need but the guy working the register looks it up for me and makes sure I get everything I need.
Nice clean shop, friendly workers and employees are always willing to help

What a nice shop! Clean, friendly, and approachable. Car stuff is always a hassle, but this place is a good bet if you’ve got a bum tire or some kind of oil problem. Pro tip: ask for Brian! He’s really thorough and has great customer service. I came in at the same time as another gal with the same problem, and I got way better service.

Don’t have a performance shop section if you guys can’t have a person who is certified for each shift on a current equipment to fill up. Waste of gas and time.

Back parts counter is Great, like the old time pro shops, see Hedgar or Ed and they WILL go the extra mile for you, also the younger guys really to try to help out… manager is great, I think thats Victor. Only grip is the speed shop «manager» is the worst possible, avoid him at all costs, had attitude like he wants to brawl. Never have experiences with service because I do all my own work. Have bought A few sets of tires, had no problems and quick install. overall a good shop to get common parts for most vehicles. Good tire prices.

Tire center gave us excellent service. FERNANDO was very helpful and knowledgeable. He answered all our questions and helped us pick the perfect tires. We definitely recommend!

I would give Zero Stars if I could
This started on 7-​25-​2015 when I took my car to Pep boys in Anaheim, off Katella, for a synthetic oil change. I picked up my 2006 Toyota Solara 2 hours later and the chrome trim on the front of the hood was partly missing. The mechanic broke it while putting my hood down. They said they would order a new one.
The next day, while driving on the freeway, I noticed a noise coming from my front wheels. It went away after a while. Later that day, while washing my car, I noticed the plastic on the inside of the wheel wells was burnt. The plastic covers had not been tightened properly and rubbed the wheels on the freeway. I had pulled over 2x on the freeway due to the noise but could not figure it out, I was looking under the car, not the wheel wells.
That Monday, I called Pep boys and spoke the manager, he said the bring the car in. After work, I brought it down and waited an hour before they checked it. While I waited I watch a mechanic mop and clean the garage. Once the manager looked at it he said 3 pieces on plastic on the front end had not been tightened and they would be replaced along with my chrome trim.
2 weeks later, the parts are in. They said I have to leave my car 3 hours to fix it. That only leaves the weekend. This store is 15 minutes from my house.
I arrange a ride back home and leave my car for the day. 3^rd time back to Pep boys !!!
I pick up my car and ask for some compensation for all my time travelling back and forth, waiting for my car and not having my car.. They said the best they could do was a free oil change, really ?? That is how this mess started.
Last Friday I noticed plastic hanging down from the front of my car. Yesterday I get down and see that the front plastic they replaced was falling off and missing about half the screws.
Today, I took my car to my mechanic. He does my major work. He put my car on the lift and it was obvious that the plastic was not put on correctly. It was screwed to the outside of the area instead of the inside of the engine compartment. They had my car all day and nobody could see it was on wrong?
Yes, this story seems unbelievable but it is true and awful. If I needed work done, by people who know what they are doing and care about their work, I would avoid this place!!!

Had a flat tire, yesterday, right in front of this Pep Boys location. Juan and Richard helped me out quickly and professionally.
I just needed a repair to a tire — they could have sold me a «bill of goods» but did the right thing and just repaired the tire.
Fast and courteous service.

My wife took her truck in for new tires. We told them all we wanted was tires. We got a phone call later saying the truck needed brakes and that we only had a week left. We told them no brakes just the tires the brakes were fine when we took the truck. After we left go figure the brakes started making a lot of noise. Surprise surprise… what a coincidence. Never again Pepboys.

Terrific service here at Pep Boys, as always. Went in for 4 new tires, wheel balancing, wheel alignment, and an oil change. The Fellas had it done in about 4 hours. Great customer service by my man Juan Jose. They also provided me with all-​wheel road hazard warranty in case anything is to happen. Great service, keep it up.

Eddy, the commercial manager is really awesome. We called in asking if they could replace the tires for us and he said bring it in. We did and there was some trouble at the service and he said he would take of us and he did. He ended up doing the tires by himself and it’s amazing how he kept his word. I thought we were gonna walk away with disappointment, but he took care of us like he said he did. I would rate him 15 out of 10.

Had a little mix-​up over price on an oil change, and Fernando went out of his way to make things right. He gave me the oil change on the house and made up for everything. Thanks Fernando!

Just your typical back yard auto mechanic supply house. I was driving home and the car cried out for a little anti freeze. Googled the nearest shop for a jug of their finest.
Rolled into PB and found just what I was looking for. Problem was that it came in 2 flavors. A quick convo with the clerk and he guided me to just the right thing.
Helpful staff with a nice selection of product. I will be back.

Just experienced why I continue to be a loyal Pep Boys customer. Had a tire issue that was completely resolved by my tocayo Mgr Fernando.
I buy many good products here: ‘shades’, car polish, tires, brakes, caps, mats, etc. Too many good products to mention. The service is 2^nd to none.

Fernando is the man here at this Pep Boys!!! What an angel. He was beyond helpful, thoughtful, honest, amazing customer service and probably one the sweetest people I have met. Patient! I recommend Pep Boys on Katella in Orange CA to everyone! I am truly grateful to Fernando for his time! 5 stars, 2 thumbs up!!!

I give them 3 stars because they fixed my tire repair fairly quickly however I was charged 20 $ for a tire plug. Actually they charged 10 and claimed I received 10 $ discount for a rewards card that I never asked for. When I asked the guy at the desk «you charge $ 20 for a tire plug?» he responded yes and I said «that’s terrible»…. his response was «I don’t think so»
I’ve had tires plugged by service stations and tire shops for $ 5. $ 20 is robbery. It was on Sunday and many other stores were closed. I was happy to get back on the road.

Juan José was very helpful this afternoon. He was very pleasant and got my battery changed quickly. I was out of the shop with a new battery in about 20 minutes! Overall I was very impressed with the service!

Stay away !!! unless you are doing just an oil change, I would not trust them with anything else.
My son’s truck had a broken alternator belt and a small oil leak. He drives a Toyota pickup truck with the 22R engine.
Once there, they told my son that the car had lots of problems with the engine and that it would not be worth fixing it. My son asked them to call me, they did. The guy on the phone told me that the car was a total mechanical loss (or something like that) and that it would not be worth fixing the car. He suggested that I should sell it to pick a part or some similar car disposal service. I told my son to go back to Pep Boys and get the car and drive it to another mechanic I know that is really close by. The car was still drivable. Once he got there to get the car, the same mechanic that told me the car was a mechanical total loss, told my son he had a friend interested in buying the car and that he would give me a little more than what we would get for it if we junked it. My son called me and told me about the offer. I told him to get out of there as fast as possible.
Long story short, the second place fixed the truck total cost $ 300.00 (I asked for a couple of extra things to be done to the car… my suggestion). Car runs great.
By the way the mechanic’s friend called me on my cell asking if I would sell him the car. In my opinion these guys are very shady… be aware !!!
This is not the first time I have a bad experience with them.

It is rather unfair that I have to give this Pep Boys a star at all — so please note that I could not write a review without one.
I had an appointment to add freon to my Jeep at Pep Boys for 11 a.m., the estimate was roughly $ 220 and would take 3 to 4 hours to finish so I was anxious to get started. But no one was available to take my car, so I waited and waited… finally huffed and puffed until someone asked if I had been helped, it was 11:35 a.m. The repair guy finally said, «Someone will be with you in a minute.»
I said, «That’s what you said 20 minutes ago.»
«We’re really busy,» he replied. «We only have two guys working today.»
«Then you must be too busy to keep your appointments?» I retorted.
The guy continued working with the customer for another minute and then said he was done, customer signed and walked out. The repair guy flipped through paperwork, typed on the screen while I turned my back and waited for him to call me forward.
A few minutes later, I turned back around to see what was taking so long and the guy had disappeared without a word!
After another 10 minutes, a cashier clerk noted I had not yet been helped and eagerly sought a manager but by this time I decided if they couldn’t get it together enough to keep their appointment time with me, Pep Boys should not work on my car.
Completely annoyed, I looked around for the guy and a cashier type clerk saw me and asked, «Have you been helped?»
«No,» I replied. «I’ve been here waiting and I had an appointment but it seems like you guys are too busy to honor your appointments.»
«I’ll get a manager,» the clerk offered.
«Save it,» I said as I walked out the door. «If you’re so short staffed that you can’t keep an appointment, then I don’t want you to work on my car.»
Frustrated that I had wasted my time. I got into my Jeep and headed to AutoZone to see what they said about adding freon to my car.
I’d say get it together to Pep Boys, but actually I should thank them. Because of their inept team, I went to AutoZone and in less time than what I wasted waiting at Pep Boys for my appointment, I had cold air and saved $ 150 to boot.
Thanks to the whole team over at AutoZone!