Mazda of Orange

I wanted to give an honest and respectful car salesman a thumbs up for wonderful service! Abe made me believe that not all car salespeople are scumbags. Seriously I don’t know where dealerships get their employees lol. We can all see through the cliché pressured sales tactics and it just becomes a chore to go car shopping now a days. BUT Abe made it an experience that was fun and informational. He knew cars and was honest about which car was right for me. I would’ve walked out there that day with a brand new Mazda 3 1. Because the car was awesome 2. I wanted to buy a car from Abe But the closer guy and I just couldn’t come to an agreement on price. Great job Abe! Thanks for everything!

We had the worst car buying experience at this dealership. We had already received Costco car pricing. We walked in knowing the price we should pay for the car. My parents are friends with the GMs sister and we were assured by the GM– Mike Kitzmiller that we would have a no hassle buying experience.
Everything started out great nice introductions, super friendly… Test drive the cars, really going well, then it was time to agree on a price and everything went down hill quickly.
We started getting the old school car buying run around. How much do you want to pay for the car. We presented the price we had from another dealer and the price we had from Costco. Which we already shared with Mike via email. We couldn’t get them to give a straight answer on the car price.
We finally got up, went back to Ford of Irvine and worked with Jim, where the purchase was simple. Here is the best price, here are the Ford rebates, etc.
We’re going to by a car from Jim at Irvine Ford where we were very pleased with the experience. I’ll write a separate review for that dealership.

RUn! This place is the most unhelpful dealership I have ever been to I made the mistake of giving them a second chance and they lie and upsell customers and took my gps chip then said they didn’t have it! a complete joke learn from my mistake never go here avoid at all costs.

My first car buying experience as a young teacher taught me a lesson on sexism, age discrimination, and most importantly that there really are terrible car sales people out there, just like I had learned about!
I left Mazda of Orange Saturday night in complete shock over the HORRIFIC service that I just experienced. After test-​driving a 2014 CX-​5, I told the salesman that I would like to finance $ 10,000 and pay for the rest of it in cash. His first comment back to me was «Did you win the lottery?» I am a young college graduate with a post-​grad teaching credential who has worked for a school district for about 3 years now and has been saving money for my first car. That comment hit me as very condescending. After negotiating a price for about 45 minutes, I was sitting, with the paperwork and pen in hand, when HENRY, the floor manager we were speaking with said that there is someone else who wants to see the car. He acknowledged that we were here first because we were in negotiations already; we had priority on the car. We said we needed a moment to make the final decision since the dealer installed an alarm in the car that was not mentioned in the advertisement online and they wanted me to pay the extra $ 500.00 for the alarm. We said we needed a moment to make a decision on moving forward with the extra $ 500.00 we needed to pay if we wanted this car, when less than 3 minutes later HENRY took the keys from in front of us and said «I sold it to someone else… SORRY!» We were dumbfounded! I have never even heard of a salesman selling a car to someone at the same time that he is selling that same car to someone else!
What type of business does that? I truly feel that they did not take me seriously as a buyer, because I am young and because I am woman. From the condescending remarks from both the sales person and Henry the manager throughout my time at Mazda of Orange to Henry selling the car to someone else just as I was signing the papers. I am going find another more honest, upfront, and non-​discriminatory dealer to purchase my CX-​5 from. STAY AWAY from Mazda of Orange. They are completely dishonest, especially Henry. Mazda of Orange is a waste of anyone’s valuable time, especially so if you are a young woman.

Worst experience I’ve ever had at a dealership! Long story short, I purchased a used car, realized there was a preexisting issue with the car, try to get it fixed, waited 3 weeks for them just to say it was OUR fault cancelled the deal, We left with no car… which was a complete blessing because who knew what else was wrong with it. Same day went to another dealer to get a different car. Would NOT recommend due to their horrible costumer service!

Very good experience. Julie is the best! She spends a good quality time with the customer and has a lot of patient. I like the fact that she gave us time to think and did not call or contact you too much like other salesperson do trying to push people to buy car as quickly so they can get some shady commission. So far Julie know how to handle business like a professional.
I got my new Mazda with confidence because she makes sure that that is the car I really wanted. We shared a lot of story together, making car buying a more fun experience. Never once that she gave us a look that she just want to earn that commission when I buy the car. rather I feel like talking to a close friend or family member. they should hire more people like her at the car dealers: p
I strongly recommend talking to her (
) if you ever need to buy a Ford or a Mazda. You won’t be missing out :))

Awful Awful experience buying my CX-​5 here.
After stealing the keys to my current car, they refused to give them back after asking multiple times. Every time we asked for our keys back, they came back with a slightly lower figure to get us to buy there & then. Horrible pushy old school selling tactics that embody everything people hate about car salesman.
On my test drive I was told the car comes included with certain features only to be told those features were extra when we were signing the paperwork.
The car is nice but I will never go here again. I even gave up my free service to go to Huntington Beach Mazda where they have been friendly so far.

¹²⁄₂: I have attempted twice to email you at the email address provided and both time I have received an error message from that mail box please send me a private email message on Unilocal and provide me with a valid email address. I will be happy to discuss this further. thanks
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Recipient not found.
would be nice if mazda would have read my entire review before commenting. I didn’t not leave with a new car I was asked to sell my current car privately then return for a new one. over $ 2000. your dealer should have met me half way, knocked 1000 of the msrp and I would pay 1000 to keep me happy n leo you of totally drove off in a new car. I was looking forward to returning but now having seconds thoughts

The fastest and easiest car buying experience I’ve ever had. Searched for a car, found what I wanted, spoke to Gabino, he gave me a reasonable price, I asked him told hold the car for me because I was on my way.
Upon arrival I was greeted by him, he showed me the car, we went to his office and completed the paperwork. No pressure to buy anything else. very professional.
In and out was about an hour, which has got to be a record. It is for me, at least.
I live far, so I don’t know how often I’ll be going back to rate other services, such as the service department, but this experience was an easy 5 stars. Thank you Gabino and Mazda of Orange!

My car battery was dead when they tried to start my car, which is already shady since it was working fine all week and I had no trouble starting it just 40 min prior.
They told me I needed to buy a new battery and said it would cost $ 120 for the battery plus the service charge. I told them to do it since the price was only $ 20 difference to the nearest auto repair shop. The battery turned out to be $ 150 which I found out at check out.
After I paid I realized I forgot to show my 10% off savings card, which is completely my fault. But when I asked the cashier if I can apply it, she right away told me it’s too late and there’s nothing she could do. Which is bull because I talked to Jason afterwards and he had her refund me the 10% back on my card. The cashier did so with obvious attitude.
I’m a very reasonable customer, especially after working in retail for 2 years. But I wasted my time and money here. I don’t trust them and I won’t be coming back.

Julie and the team at Mazda of Orange are great! Julie works to make the deal happen. She is the definition of professional.
There are too many pushy amateurs in car sales. See Julie and don’t waste your time with games at other dealers.

Julie is the best salesperson I have ever worked with. This is the second Mazda I have bought from her this year and I don’t plan on buying from anyone or anywhere else from now on. She is kind, thoughtful, helpful, knowledgeable, and a straight shooter. She was the best part about my experience.
Julie made car buying an easy rather than stressful experience. She makes sure you love your car and the deal you walk away with. Honestly, every salesperson should take some tips from Julie. She was the first person I called when I needed a new car – why shop around when you know you are going to get a great car and great deal from her?
I never thought I would have a «car girl» but now I do! Go see Julie, buying a car has never been easier or more fun!!!

Great dealership! See my girl Julie… She deals with Internet sales and is the Costco rep so submit a request and ask for her personally! She is great! She was suppose to leave at 7pm and nearly stayed till midnight to make sure we drove off in the vehicle of our choice. Because she is so awesome I won’t let some of the minor snags affect her 5 star review. She is honest and fair and to be honest I didn’t feel pressured or lied to during our time spent at the dealership. Good fair people are hard to come by.
Remember the dealer and the finance team make a living so don’t let them take you for ride you ride them ;) educate yourself know what you want and know the total cost and how how you expect to pay for it and you shouldn’t have any problems. I will most certainly see Julie again and would encourage anyone else to. We spent a fair amount of time at the dealership and it wasn’t because they weren’t trying to get us out of there it was because I’m inquisitive by nature and wanted to make sure I was getting the absolute best deal.
Julie had me laughing and really took the stress and pressure out of purchasing a vehicle.
I will certainly go to her anytime I need a vehicle. Hands down great person and her karma is just going to come back 10 fold!
Thanks Mazda of Orange and special thanks to Julie

I went in to test drive the Mazda 3 on July 4^th weekend and had a terrible experience.
When my boyfriend and I got there, we noticed that the dealership was virtually empty. One of the sales reps (who was seated at a table with the other sales reps) approached us (more like pounced on us) and asked what we were looking for. I told him we were looking to lease a car, and he said «Ok, so you’re looking for a low monthly payment» in an offensive tone.
The sales rep proceeded to wander around the lot (as we followed him) and seemed very disoriented and unorganized, as if he did not know where a single Mazda3 was located. Rather than first asking what trim I was interested in, he immediately took me to the highest trim, and when I inquired about the other trims, he responded in a disappointed tone. I asked about the differences between the trims and seemed mildly annoyed that I did not immediately jump for the higher trim.
I told the sales rep: (1) that I had just sold my car and was waiting for the certified check to clear; (2) I had not yet decided between the Honda Civic and the Mazda3; and (3) that I was there JUST to test drive.
After test driving, the sales rep tried to push me to buy the car that day. He was pushy in his «information gathering» and was asking me things like how much cash I had available that day, etc. He then passed me off to a «closer» or something (I’m assuming a senior rep whose job is to convince you to buy the car). This was all off-​putting especially because I was not ready to purchase a car.
I just bought a 2015 Mazda3 Grand Touring from another dealership (Tustin Mazda), a dealership that focused on customer service, on my satisfaction, rather than on making the sale, and I managed to meet all my financial targets.

What I liked about my recent visit was how great the staff took care of me and how friendly they all were. I have a Chevrolet that I usually take in for service at a nearby dealership. No greetings, no going over paperwork with you, it’s just drive in, drop off and wait no questions asked
This was my first time at your dealership and I was really impressed with how fast I was approached to ask what I had came in for. A young lady came up to me with her little clipboard and did her thing, brought me back inside the waiting lobby go over what they would be doing and even offered me a little special package that was going on.
Only bad thing about my experience was from the car sales department. I felt way too uncomfortable and over pressured into buying a car that I clearly stated I wasn’t ready to buy yet.
But my overall experience with taking my car in for service was above and beyond what I had expected.
Happy employees, great big smiles behind the counters and everyone willing to go out of their way to help you to the best of their ability!
I’ve already recommended this specific dealership to a few family members and they’ll soon be in when its time for their service.
Thank you to all at Mazda of Orange and a big thank you to Ms. Estrada (young lady that took care of me) for making my first trip there worth remembering.

I have never been more offended or more angry at sales men before in my life.
My family decided to get a new car for me and I was deciding between a Mazda 3 and a Toyota Corolla. We went to the Mazda of Orange and was greeted by the worst car salesman ever. Geez, I wish I remembered his name so I could tell you to avoid him like the plague!
Our overall experience was absolutely horrible but what really took the cake was how rude the salesman was. Yes, my parents are immigrants have an accent but that doesn’t mean you can keep yelling at them and say things like «you would be stupid to not buy the safest car on market». Not only that, it was extremely inappropriate to then ask ME if I «knew how to speak English». Did you not hear my English while I was talking to you minutes ago? Granted, I wasn’t speaking much because I was just speechless on how you were treating my parents.
Horrible, horrendous experience. I would not recommend.

This review is for the service center specifically an oil change.
Although I did not buy my new Mazda from this dealership, I received a letter in the mail including a years free membership to the $ 1,000 savings card. Since I was due for an oil change I figured I would try it out. I originally went on their website and tried to set up an appointment. After 48 I never received a call to set up my appointment, so I ended up calling myself. I spoke with Jason who helped me set my appointment up for the following week. He warned me ahead of time that my car requires synthetic oil, and that it would be more expensive which I appreciated him being up front with me.
I arrived early for my appointment and they took my car back right away. They told me it would take an hour, but it only took 40 minutes. My service advisor was Jimmy who was helpful and nice. The waiting area is clean and has a tv, bottled water, and coffee for you while you wait. There is also a window so you can see into the service area which I always like when I’m trusting someone else with my car.
For my synthetic oil change, tire rotation, and car wash it ended up costing about $ 50 which I think it pretty good. The car wash was well, pretty bad, but hey it was free. Besides not responding to my online appointment request in a timely manner, I have no complaints. I will come back for my next oil change.

Just bought a 2014 Mazda3 hatchback. Tons of paperwork but Kellie and Pat were great!
My car is certified and I feel great about this buy.
A lot of people are complaining that they «sneak in» an alarm. Every vehicle has a sign that explains the alarm and states that YOU CAN HAVE IT REMOVED.
The whole process at this dealership was completely seamless for me. I would definitely recommend and would return.

After getting in an accident last month (11÷25÷14) my car was declared a total loss and I was going on the last few days of my car rental. Having done tons of research, I had to just find the dealership and the salesman that I liked. They didn’t have to sell the car to me, and Gregory «Guy» was just that. Not pushy, not overconfident that I would buy from them, and personable to me. Sales tactic or not, I wanted that out of my salespersons.
The same day prior, I had gone to a couple other dealerships and felt that my business was not wanted, or needed. The salesmen in the field here looked interested in helping me even if they weren’t getting the commission.
I had a TrueCar price, but I knew what that was going in, that it’s just something to guide me, not necessarily something I can expect.
For the service from the salesmen and the other employees, the warmth and genuine feeling I got from this dealership, I would definitely buy and refer my friends to this one, over any other Mazda /​Ford dealership.
As for the service dept: my car had a weird taillight issue, and Jeremy was extremely professional and helpful in getting my car fixed, knowing it was a brand new car it shouldn’t have problems (it’s not a lemon, it’s a minor issue that they fixed).
While this location is a little out of my way, I’d rather go here than somewhere «close» or convenient, for better service and professionalism.

My review for their Service department:
I had a problem with my car’s axle, and luckily my warranty covered it. They fixed it within 3 days, and even offered a free rental car for me.
Its a good Mazda dealership to go for all your service needs.