Ford of Orange

I made an appointment for an oil change (the works package). I requested 7:30 Wednesday morning. I expected to have to wait in a long line and be up-​sold. To my surprise, I was greeted in a timely manner by Cammy, who was very helpful and fun. The waiting room atmosphere was anything but sterile. It was a small area in which everyone could communicate with each other or be left alone. I did both! I bought my car in Costa Mesa, but I live in Orange and will most definately come back to Ford of Orange.
This was my second experience with Ford of Orange. My first was with the parts department. I needed a sun-​shade. The parts person came out to my car and measured the windshield (since some models have a wire that takes up room). He showed me the two options in my size and showed me how to put it in the window without messing up my rearview mirror. I think I was sold on this place at that moment.

The service was great. The rep who checked me in and took care of me (Cammy, I think) was very friendly and accommodating.
My complaint is that I had an appointment for the early morning. When I got there about 15 cars were waiting ahead of me. There is no line or place for appointments to enter so you have to wait behind whoever gets in first. No point in making an appointment if this is the case. Luckily I was in line about 25 minutes before my appointment time or I would have waited longer. As it was, I was checked in about 5 – 10 minutes past my appointment. There has to be a better process for people who take the time to make an appointment.

Nasty, slimy dealership.
They advertise cars in the internet but when you go to buy one they tell you it’s a «mistake» and the real price is thousands higher. Never mind the alarm scam and the oil change scam and the financing scam (read the reviews) they change the price as soon as you walk in.
I might buy the «mistake» thing if reading the reviews didn’t point out that they’ve been running the same con for years. No honor, no pride, no ethics. Shame on them and everyone who enables them.
There are better choices.

SCAM!!! Don’t waste your time.
I was referred to Ford of Orange by my finance company.
I came to the dealership on a Monday afternoon. Fully ready to walk away with a car. I already had financing and I was totally ready to pay the advertised asking price without negotiating. Test drove the car and loved it. Seems like a no brainier!
I was asked if Ford of Orange could beat my financing rate would I go with them, sure. The finance manager Ray, came in and shook my hand. Assured me that he can beat my rate.
Well Ray came back and said, «This isn’t going to work. It’s not enough money.» I was completely confused. I’m offering full advertised price. I’m not asking for any extras. What could he possibly mean. Ray again says its not enough money and was I willing to pay more for the car, chooses a more expensive car or an older car.
What? Just give me the car I came for at the advertised price. Ray tells me to come back in a few days. What? Why? I’m so ready to leave with the car now. I don’t understand. Ray leaves the room promising to return. I look to Kelly, the sales associate completely confused.
I asked Kelly what the heck is the problem. Kelly tells me that the car is priced too low.
None of this is making any sense to me. I’m not bargaining over the price. I’m offering the entire price. Kelly tells me that the price is $ 3500 too low. Why is it advertised if that’s not the selling price? Kelly says it’s in hopes of beating my finance rate. That way they make money off of getting me financed through their lender or making me buy the $ 1000 alarm.
I’m flabbergasted. I ask Kelly to call Ray back. She pages him 3 times however he never returned. He did however walk by the room and refused to come in. Kelly pretty much says, well it was nice talking to you, have a good day.
What???
I left the dealership so confused. I call my finance company and explain the entire story. They are as shocked as I am. They apologize profusely and vow to remove the dealership as a preferred dealer.
I called on Tuesday and spoke with the general manager Mike and explain how I was treated. Mike says, «Well sometimes there are conditions of a sale». No where on the advertisement does it say price is only offered if we can finance you. Mike says he will look into the matter and give me a call back. It’s now Friday and I’ve gotten no call back from Mike.
This is Fraud. The advertised price wasn’t honored. I have contacted the Orange County DA’s office to file a complaint. I don’t want anyone else to go through such a horrible experience. Ford of Orange needs to be out of business for their fraudulent practices.

What an amazing, comfortable and honest experience! Al, in Internet sales, is the best! Usually buying or leasing a car is tedious, stressful and unbearably drawn-​out, but not here!
Get your next car at Ford of Orange! Ask for Al!

I have a Ford Edge I have had trouble with my battery for over 2 weeks I took it in to Ford Of Orange because I just bought this car. I was treated with no respect because I’m a woman the minute the sales manager Kirk Wilson say that he was going to deal with a woman. He was rude unpolite the sales manager (kirk Wilson) told the service consultant to put a Cheap Battery on my car and not an expensive one. Pointing the finger at his employees. This is a car that I have had for only 3 months. I WILL NEVER BUY A CAR AT FORD OF ORANGE WERE THEY HAVE SUCH RUDE EMPLOYEES THAT MISTREAT A WOMAN BECAUSE YOUR TELLING HIM HIS WRONG. SPECIALLY IF KIRK WILSON WORKS THERE. Please share. Yes, I would like an apology from the sales manager and for him to learn to be polite to woman just because we deserve respect.

Not only was I thouroughly impressed with my saleswoman, Julie, I am blown away by the service department. They had a dinner tonight for all of the new owners of the Fords and Mazdas. They did it to introduce the Service Managers and how their service department works. They answered questions for us regarding the technology of the cars. Oh, and while we ate dinner, they washed our cars. First call Julie Frisch and get the best deal on either a Ford or Mazda and then check out their Service Dept. They do oil changes 7 days a week. If you don’t own a Ford or Mazda, call ahead so they have your filter in stock.
They do CUSTOMER SERVICE!!!

Took my 2012 F-​150 in for a recurring issue; sun visor lights remain on even when closed. Third visit for the same issue. The truck also has the issue with the vacuum booster causing problems with the left front braking system. Replacement sun visors were ordered and received within 2 weeks, but the vacuum booster is on national back order. After almost 3 months, no word from the dealer on when they might get the booster.
The 3 start rating is due to lack of proactive contact from the dealer regarding status on the back ordered part. An occasional, «hey, we’re working on it» would go a long way in making the rating higher.

Went to take my mustang for its 10 mile service. I was in and out in about an hour’s time. Very quick considering its at a dealership. The people were very nice and quick. The lounge could use some updating like better seating. I shouldn’t expect much since at the end of the day it’s not a luxury brand. I may just be used to the lounge at Audi. I’ll continue to come here since they did an excellent job on the work.

We bought our new Ford Escape 2 weeks ago and received excellent customer service from the personnel at David Wilsons Ford in Orange. This is our 5^th Ford and our 4^th purchase from Villa Ford and David Wilsons Ford of Orange. This is a professional and respectful crew — Jimmy Carter, Javier
Garzon, Henry Becker and Mary Doyle — These were the personnel that handled our purchase and subsequent issue (not the dealers fault) who put customer service first and went the extra mile to make sure we were satisfied in every way. This review was not solicited by Ford of Orange and we feel so much more comfortable writing it because of that.
Thank you all so much!

I took my friend into Mazda of Orange and was really happy with the salesperson (Joseph) who helped him get into a new car. I was so impressed I went back myself and starting looking at the Ford Explorers with Joseph a couple weeks later. He really took the time to let me look at what I wanted to look at and let me decide to initiate the conversation of purchasing or leasing. The process was actually pretty fast once I was ready to purchase. As we all know car buying process could take hours. But Ford of Orange got me in and out once I decided to buy in a little over an hour. I would highly recommend the sales team there. They are all very friendly and very courteous.

What can I say about this dealership — nothing but great things! I bought a new vehicle last night and the experience was far better than I could have ever expected. Javier Garzon (our salesman) was genuinely interested in helping us get the deal we were looking for and VERY HONEST during this car buying experience.
Of course negotiating was difficult, since the dealership has to make somewhat of a profit but he was genuinely enthusiastic about talking to the finance department to get me the best deal. I hope everyone remembers, it’s the FINANCE department that has to draft the papers, the salesman’s job is to just persuade you to buy the car — but it didn’t matter since I already knew what I wanted.
For any potential buyer, I’d do your research before doing any shopping. I have learned so much and it really gave me an edge coming in here knowing the value of my trade-​in and the actual value of the purchase vehicle. It gave me a lot of negotiating power despite the dealership saying they had a firm bottom line.
Lots of great perks for buying my car here as well — not to mention the amazing customer service. Seriously, I could not and would not ask for anyone else but Javier. He was the best! Very personable and just so smart and honest about what he could do and what he would do for us – I never once felt intimidated or like I was being bullied around for the price I was asking for. But again, I STRONGLY encourage you to do your research before buying any car.

We were in the area for a serious day of car shopping and I had recently become interested in purchasing a preowned C-​Max, so when we passed a Ford dealer I thought we should at least stop in. We were quickly approached by a sales guy who was then shooed away by another guy, Eric, I believe. I told Eric what I was looking for (a pre-​owned C-​Max) and he said he didn’t think he had one, but let’s take a look. No problem I thought, I like looking at cars. At some point I must have expressed interest in a preowned Fusion (I’m really in this for the carpool lane stickers, let’s be real). I stuck to my C-​Max desires and he said he was going to run inside and check the inventory. We should have left then, because he came out with a sales manager (I don’t remember his name), who proceeded to speak down to me and basically try to berate me into leasing a new Fusion.
They did the whole «what if we can keep your payments the same» thing, I said that’s cool, but I’m not interested in leasing a new car. He was SO rude and, basically mean to me for not wanting to lease a new vehicle. I told him that I have a lease currently, that is stresses me out and that I’m set on purchasing a new vehicle. He even brought out his calculator to show me how good of a deal it was, by showing me what the monthly payment would be on a car costing $ 24k with no interest in x amount of months, just to illustrate the savings I would be getting with a lease.
The whole time he was speaking to me like I’m an idiot, and was very demeaning. It was an incredibly unpleasant experience and I’ll DEFINITELY not be using this dealership.

Service department doing a great job. Had a unique situation, Ray & Cammy helped thru it…
Parts folks are awesome as well…
Will keep coming back for more

I bought my 2014 Ford Escape from your dealership a few years ago. My lease was up so I went to Ford of Orange Saturday to look at vehicles to trade mine in for. I don’t remember the name of the sales guy that day but I did deal with Henry. See the thing is I was over 7,000 miles on my lease and was only able to put down $ 1000 for a new car. Henry crunched some numbers on a couple different cars and I was told I was basically screwed. That there was nothing he was able to do in my price range. My current monthly payments were $ 390 and I told Henry I wanted to get a lower monthly payment on my next car. He was pretty much like, «Yeah that’s not going to happen, I can’t do that.» We went back and forth with different numbers for a little bit. He finally resorted to saying he could show me some of the lower model cars but «you’re going to want to shoot me.» I told him not to say that because at this point it looked like that was going to be all I could afford and that upset me. I spent a good few hours there that day. We were not able to make any deals. I shook Henry’s hand and he told me not to go looking at any other dealerships and that he would crunch some more numbers and get me something. He said he would call me back. That was Saturday. Today is Wednesday. That would have been the second car I bought from that dealership. My fiancé has bought 2 cars there. My parents each bought their cars there and my brother and his wife each bought a car there. We are a very big Ford family. I was told I would get the «family and friends discount» because he remembered me and my family and really wanted to work something out. Well, I’m glad I didn’t sit around for his phone call.
I went to Villa Ford Sunday afternoon. Long story short, they worked out a deal with me to purchase a brand new 2015 Ford Focus. They paid off everything I was over in my lease and they were able to lower my monthly payments. Something Henry told me «wasn’t going to happen.» My credit score is a 768. They told me Henry is a fool for letting me walk out of there without selling me something. Car buying should be an exciting, happy experience. I will not be returning to Ford of Orange. My fiancé will not be going back either. I have told my parents, brother and sister in law and they will be following me to Villa Ford for their future purchases. Because of my experience Saturday they lost 6 customers. I had also referred a friend here and she purchased a Mazda. I will NOT be referring anyone there anymore. Hopefully no one else is treated the way I was. With credit as good as mine and loyalty like I had for that dealership it’s sad Henry seemed to care so little.
Oh and any good salesperson I or anyone in my family has ever worked with mysteriously disappears and no longer works there by the time we’ve come back to purchase another car. This place is a circus.

This dealership has the best service area around. Mary and Bob are beyond amazing. They make sure you are informed of what’s going on with your vehicle from the time it’s dropped off to the time you pick it up. They take the time to answer any all questions you may have. They really care about you as a client and your vehicle!!! Can’t be happier with the way these 2 treat me.
Thanks again for the amazing customer service!!!

Julie was so helpful I called to get pricing on a ford she was so sweet on the phone and quickly sent me an email of what I was looking at. I went in wanting to look at a Ford Focus she took me to look at it and we test drive it I liked it just didn’t feel like it was the car for me. Julie then asked me if I ever considered a Mazda 3 and I said no I haven’t I went to took at it and absolutely fell in love with it!!! This will be my first car purchase and I felt she was really there to answer all my questions and really help me out and made sure I got the most bang for my buck !
I haven’t bought the car yet but I am going back today and going to look at it AGIAN and bring my dad to see it !!! Ford of Orange is the place to go !!! Thank you so much Julie for help on me get my first car !!! It’s perfect for me !!

My wife and I recently bought a 2016 Ford Escape SE and couldn’t be happier with the service we received from Ford of Orange!
Our van of 13 years died last week, so we were in need of a new family car. My wife and I went to Ford of Orange to test drive a few of the compact SUV crossovers and were helped by Eric Degan. Eric patiently took both of us on test drives in several vehicles, answering question after question from my wife about them. At the end of our time there, we told him we were spending a couple of days looking around to make sure that my wife got exactly what she wanted. I also told him that we appreciated the way he took care of us and that if we didn’t find a vehicle we liked better than the Escape, we would be back to see him. This was on Monday.
A couple of days later, after test drives at a few other dealerships, we came to the conclusion that the Escape was what we both wanted and that Eric deserved our business. His attention and professionalism with us were far and above what he received during our other test drives. So, we went back to see him.
When we arrived, my wife asked him if she could take one more drive just to be sure and he did so. While driving, we told him of our no so great experiences with the other test drives and that we were back to buy from him. My wife said she wanted the Escape Titanium in red. We had already secured a loan from our credit union, so it was just a mater of getting the SUV we wanted. We had done our research and found the same vehicle at another dealer in the area for a lower price. While talking with Eric and his supervisor, we asked if they could match the deal because we wanted Eric to get the credit for the sale due to how he treated us. They agreed!
When discussing financing, we told Eric’s supervisor Ray how we already had a loan, but if they could beat it, we would finance through them. The finance department came back and actually beat our credit union loan by a full point and lowered the terms by 11 months! Awesome! During our talks, the suggestion was made to consider the lower cost Escape SE vs the Titanium in order to help us save a few thousand dollars. My wife was hesitant at first, but after going out and looking at it, and going on yet another test drive with Eric, she was sold. It gave her what she wanted AND at a lower price. Eric and Ray went above and beyond to get her what she was looking and helped us save money in the process. How many dealerships will do that for you?
Finally, while signing all of the paperwork, Bernard in finance asked us about our experience and if we were satisfied with the terms of the loan. While talking to him, we asked if it was possible to lengthen the terms of the loan out by the 11 months they saved us in order to lower the payment just a bit. He was able to do exactly that! Plus, with the payment being lower, we were able to include the Ford Premium Care coverage to make sure our Escape stays in the best condition possible, without adding more to the monthly payment we had started with.
Overall, I must say that we are extremely happy with our experience with Ford of Orange. Eric, Ray, and Bernard went above and beyond to make sure we got exactly what we wanted and needed. I could not recommend them any higher! Thanks guys!

the vehicle that I was interested in, didn’t have any of the equipment as described in its online add.
When I asked about this from the sales man, he sais «O my guy just copy pastes the same description for all vehicles In its class»
you be the judge

Nos encanto el trato y la oportunidad de tener, un carro nuevo, (Ford Flex,). De verdad recomendamos este lugar, muy buen financiamiento, y bajo interes y sobre todo, muy amables

*************************************************Begin Update***************************************************
Happily, I can update this review with an improved rating and a personal reflection on my experience. I wrote the review below, after a very disappointing experience with a sales manager who did not try at all to help us out. They responded — and I truly wish my second experience had been my first.
I called them back in response to their attempt to rectify the situation, and was eventually connected with a new sales manager (Richard) who was apologetic and wanted to try to make the deal work. As I said in my first review, I definitely wanted the vehicle, so I was very open to working with them, if they would honor their ad.
Richard offered to honor the ad, and with regard to the security system they installed. he offered a reduced price. It was a very reasonable compromise, and I was happy to agree to the deal.
We loaded up, drove another 50 miles to come in the same day, and the transaction went very smoothly. Every person I worked with was pleasant, made easy conversation while the paperwork was processed, and the van was beautiful and ready to go as I walked out of the financing office.
Because of the people who helped us on my second trip, I’m giving a high rating. They did great work and they made the process easy and enjoyable. My rating would probably be the full five stars if not for the first disastrous trip.
The reality is that in any business there are people who do a poor job working with customers. It is unfortunate when businesses get hurt by those employees, when they also employ people who will do good work to help customers get what they want.
*************************************************End Update***************************************************
Do you feel lost in the fast paced world of today? Does the modern world of the internet scare you? Then Ford & Mazda of Orange is for you! You might be looking for a car, and come across their ad on one of the myriad of websites they push their cars. You might get excited — call ahead to check it out, confirm the price, arrange to pay IN CASH, and then drive FIFTY MILES to get to them. The vehicle might turn out to be all you hoped, and the salesman might even take you back to begin what should be an incredibly easy transaction. BUT, never fear — they know how to keep things old school.
Yes, their finance managers will appear shortly, and summarily inform you that they have no intent of honoring the price you found — they’ll even mock the ad when you show it to them! And they will inform you that you also have no choice about buying the $ 900 security system they installed! Lucky duck — you get to pay over $ 2000 more than the advertised price!
Or, you know… walk away, and teach them why the internet matters. Seriously — companies spend money on fixing their online presence — they could just hire better people, and make the entire process better. Hardest part is: my family needed this vehicle, and it really was perfect (at the right price). If they would honor their advertised price and agree to remove the equipment THEY put on the van, I’d still buy it.
But that’s not gonna happen, because, as the manager told me, «we don’t do this for the money!» Right… which is why you’re trying to screw me over for an additional $ 2000. Stay classy, Ford & Mazda of Orange!
***I have no ability to speak to this, but given their untrustworthy approach to their advertisements, I would go ahead and assume that when people say that they will run your credit when you specifically ask them NOT to, they totally will. The financing side of this place seems to be anti-​customers.