Finish Line

The store was clean and tidy, it is a shame the employees don’t like helping out paying customers.

It was around 8:30pm when I walked in and they close at 9.
I looked around for about 20 minutes before I decided to ask for help since no one was helping me.
I forget his name, but an employee helped me right away when I caught his attention. I had a few questions and he was able to answer them all for me and also suggested an insole insert since the ones in the shoes aren’t the best.
With his help and recommendation I left with the perfect shoes with the perfect fit with the perfect foot support.
I love my new shoes.

Came in couple weeks ago to get some shoes for my wife. These guys are helpful but most of the the shoes we like they where out of stock. Did end up getting some nice airmax and the right size. The one thing i dont like is that they try to push that shoe insert on you.

Donathan delivered great customer service today — thanks!
The Finish Line web site was down, and I went into the store to order some shoes for my husband. For it being Black Friday, it wasn’t too busy, which was nice.
I was able to order the shoes, pay, sort things out and be on my way in the matter of less than 10 minutes.
This store carries a decent selection of Jordans (except the ones my husband wanted) and Nikes, and Converse, as well as a few other brands.

DO NOT BUY GIFT CARDS FROM THIS LOCATION!!!
I recently popped in to the store to buy my husband a gift card for Father’s Day. What a nightmare it turned out to be!!! Upon point of sale everything was fine, but let me fast forward 10 days to when my husband decides to use it. He decides to go into the main place store to buy some shoes, but first checks the balance to find out the value (I forgot to write it in) and is told that it has a balance of $ 0! I had loaded it with $ 100 and thank God still had the receipt to prove that. After hanging up the phone with him, I promptly called the store (outlets at orange) to find out how they’d be able to rectify the situation. They pretty much told me they couldn’t do anything and to call customer service! Wtf?! I purchase a card from your store, tell you that I have the receipt to prove it was activated and you can’t do anything?!!
From there began my 2 hour nightmare to find out what the hell had happened to my money. Customer service gave me the run around and I was transferred to 4 different lines before I was given any help. Not even the gift card service line had any help to offer other than the fact that the card had been used the night before! They provided me a store number but couldn’t even tell me where the store was located and referred me to the «fraud» line which was of course unreachable!!!
At this point, I was beyond pissed because I’m getting the run around from this company and all I want is my damn money. Finally, I decided to try my luck again and call back the general customer service line. I told my story for the 5^th time to a rep named Shanjae and was finally given some help! She was able to determine that the card had been used at a store in Rancho Cucamonga and was able to track down the exact transaction from the information I gave her from my receipt and the gift card number.
Long story short, one of the employees at the Orange location obviously wrote down the gift card number and was able to use it internally at the Rancho Cucamonga location. They were sneaky about it too, making sure the transaction was done right before closing time at 8:56pm! I was told my card was NOT the only one used!
I’m now waiting 5 days to be mailed out a new gift card, but to be honest this is the LAST time I spend my hard earned $$ at Finish Line. They’re shady ass store employees and unhelpful customer service staff (except for Shanjae – she was great!!!) have put a very bad taste in my mouth. I’ll stick to Footlocker from now on.

Still coming here and I must say customer service is spot on. Especially Kevin, he’s extremely helpful in helping me find my sizes for shoes. Came in today right before closing and him and someone else that I didn’t catch his name helped me with my shoes. Didn’t feel pressured or anything to get it over quickly. Would definitely come back plus the rewards are awesome!
There are always sales and I’m always tempted to buy more shoes. Never needed shoe cleaners though, maybe one day I’ll buy it.
On their socks that they sale is BOGO, which is nice since it’s a lot cheaper then the name brands one. Plus the color assortments is nice when wearing it daily. Haven’t had a problem yet!

Me and my husband stopped by here over the weekend to shop for some new sneakers. There was a young man that helped us, I wish I could remember his name so that I could mention him… he was SUPER nice, helpful, friendly and polite. He looked to be in his early twenties at the most. He gave me some great info on which cross training shoes were the best for me and what to look for. They were out of stock of all the shoes in the sizes me and my husband were looking for that day so we left empty handed. Big sad face. Didn’t even get to try on one pair. Customer service was great… but inventory sucked.

I went to about 8 shoe stores before I finally found the WINNER. If you love great costumer service and a knowledgeable staff, this is the spot to be. Ask for Joseph or Donathon, these guys are best. They are very down to earth and very easy to deal with. I had no idea what shoes I should buy but these guys laid out all the different styles and made it super easy on me. Ended up buying 3 pairs in the last week haha. Joseph and Donathon are the dynamic duo. Coming here for all my shoes. Thanks guys.

The only finish line I really like. This location actually has a lot of selection shoe wise. It is relatively roomy which is a plus (I don’t find a lot of finish line roomy). I bought a pair of adidas from here and I’m still wearing them today (my favorite pair of kicks yet). Shout outs to the finish line here for delivering on the dope merchandise. FYI: I am on the cover picture here on Unilocal muahahaha #foreverimmortalized