Torrid

Disappointed.
I went in yesterday looking for an outfit. The chick (has a blonde bob and resting B face) at the register didnt say one word when we walked in. We walked towards the back and I kept saying how I need a dress and hinting that I needed help, instead she stayed at the register doing nothing. So we decided to leave. As we were walking out I was waiting to hear have a good day or something but she stood there looking like she hated life and said nothing. I work in retail and have for a while and she gives THE WORST customer service and i have gone in a couple times and she has been there (we think she may be a manager) she is horrible. So sad. Dont think i will be coming back.

Went back today to try on jeans. An employee named Yasmine asked if I needed help. I wanted the high-​rise skinny jeans, which they apparently don’t make anymore, despite the big sign hanging above the jeans. She then tried to get me to try the jeggings, which I didn’t want because I was wearing tennis shoes. I guess that pissed her off. She asked which sizes I wanted to try. She ignored me and gave me a smaller pair anyway.
After I tried on the jeans, she made eye contact with me while she was at the register, having a personal conversation. I had to put the jeans back myself. We wandered around the rest of the store and she didn’t bother to speak to us for the rest of our visit. We went to the Old Navy across the walkway and they were still chatting at the register. Thanks for nothing.

I’m sorry I love this store and being a current torrid credit card member kinda disappointed in customer service was on hold with one store for 5+ minutes called another store and they were too busy to help when I was just calling to find out if they had a item in stock kinda disappointing. Guess I should spend my money else where.

Their accessories and shoes are very cute but everything is SO overpriced.
Dresses are $ 60+, shoes are $ 50+ and their stuff is Forever 21 quality. I accompanied my friend to return a couple items, one of them she had the receipt for, the other receipt was left in the car, and she made us go back and get it.
How does a store in the 21^st century not have receipt look-​up? I’m absolutely sure she could have done a ‘return without receipt’ but she chose not to so we had to visit the store twice.

As a Newbie in the US I never heard of Torrid before and stumbled into it by accident on one of our shopping tours. I was surprised by so many great looking clothes for curvy women!
I tried a dress and it just fit! That’s a new and welcomed experience for me. (it looks just great so I had to buy it!)
They have a great selection of cool, not-​everyday-​look clothes and accessories and I will definitely grab some more stuff from this brand.
The staff was nice and everything was on its place.

You know what? We got decent service. Not great since the sales girls rather chat Then help. I came in here for my friend and some bridal stuff she wanted to look at. This store has a good variety of things. Expensive! But they offer «haute cash» that gives you credit toward purchases. Thing is with «plus size «stores is that the clothing can be rather huge. I’m a thicker girl and the clothing was huge in here for my body shape. Not all thick girls need giant legged pants, or super huge crotch area. The solution for the «tummy chubby» girl? (like myself)
Just lose the weight or hit up target and Walmart for much better fitting clothing for half the cost!

The store is always clean and the people that work there are friendly 95% of the time. There is a large selection but the prices are insane and the quality is not that good. I’ve had accessories break within a week of the purchase. Their jeans are durable but the shirts, sweaters, accessaries and sweatpants are not good quality. I think they charge so much because they know they have such a large selection and offer financing. 3 times I have asked for a pair of shoes in my size but they never have it. I’m a size 8 so I think that’s a pretty common size. They offer to order them online for you, with free shipping to your house, but I want to try them on before I buy them.

This is a great location, great costumer service and clothing selection!

Prices are awsome the girls are super nice love this place the clothing last for a while and doesn’t wash off love it and the quality of product

Best Torrid to visit and to shop at customer service is amazing every employee workin there is helpful and will do their best to help you find what your lookin for if not something similar and more!!!(: Great store, friendly and helpful ladies who work there! Great customer service!!! (:

Customer service is the best from all the Orange County stores

Great store to shop at!
I’ve had nothing but great visits! Great sales! Great service! Love this store!

The Brea store has much much better service. I had to do a return on a bra and the girl acted like I was such an inconvenience to her. I didn’t appreciate the attitude what so ever. I’ll stick to the Brea store. Date of visit: Saturday, March 15^th, around 7pm.

Torrid, your prices are crazy these days. «Clearance» cardigans are mid-​$ 40, non-​sale jersey maxi dresses are mid-​high $ 60s. Super out of whack. Do you realize you can go right down the row to Nordstom Rack and get extremely high end clothing in a full range of sizes for the same prices and much lower? Please, this is ridiculous.

This place has gone done in the amount of clothes they have as well as the quality of their clothing. I feel like I could find better plus size clothing at a mom and pop clothing store.
I went in here this last week after not visiting for over a year, because I had a 40% off coupon, and the amount of clothes that they have is nothing in comparison to how it used to be.
They didn’t really have a wide selection of clothing at all, and hardly any shoes.
The store itself was clean and the staff was nice enough. Both ladies seemed as though they would rather be somewhere else though.
I would suggest possibly going to another Torrid if you feel the need to visit one of the stores.

The girls there were really nice. They helped me when I needed to be help and left me alone when I just wanted to look at at a few things. They didn’t hover, just I like.

Torrid is simply the best store for big beautiful girls in America. They could also be considered the coolest. Their customers are the larger fashionable ladies of America and they love their customers. Those luscious ladies love them in return. Why do these women love this store? What keeps them coming back again and again? Is it the fashion? Is it the clothes? Is it the quality of their products? Is it the people working at the stores? Perhaps its all of the above.
The fashion and style of this store could be considered one of the main reason for repeated customers, but its not the only one. This store features fashion and style options for the more curvacious woman. They feature everything from hats to shoes, corsets to spanx in their wide array of products. The accessories in their arsenal are also of a fine caliber and taste. They have shoes, stockings, leggings, necklaces, earrings, and hair accessories such as head bands. They even have the latest trend, hair feathers. This business seems to know their customers and knows how to appease to them. Their style is very much up to date. They make sure to keep ahead of the fashion curve and keep right on trends of today. As well as reflecting the retro style that has recently popped back up on the fashion radar of the youth of today. The quality in their products is fantastic and worth every penny. Despite the prices of their goods, they are well worth it. They are just as good if not better than the «normal clothes» of today’s skinnier girls. Some would say that they are better looking than the high priced fashion goods of today. Their products are not the only thing that keeps customers coming back though. Its also the people.
When one does go shopping, its not always the clothes that make or break the overall experience; its the people working there. The employees of a store and their attitude can make or break one’s full enjoyment. The small inconsiderate act of one could ruin the outlook and persona of all of those who work with them. For plus sized women, shopping can be a painful and sometimes humiliating experience. One store may not even acknowledge their presence in the store. While another may have nothing that fits or works for them. There is not one luscious lady in these United States who has not felt the sting of being deliberately ignored in a store. The employees of Torrid are another reason that many customers visit and revisit the store time and time again. The people they hire seem to genuinely care about their customers. They are known to greet their customers as they enter. At least one sales employee will come up to said customer. They are very apt to explain and tell about any discounts, sales, or deals they are having. As well as explain where certain items are in the store and introduce themselves to the customer. Therefore attaching themselves to the customer and building those bonds or starting those ties with them. They also of course follow the normal routine of offering to answer any questions the customer may have and offer all of their assistance. That is not very special. Its what they do with the changing rooms that puts them above and beyond any normal clothing store. When one has found the clothes one thinks they may want, normally they would want to see if it fits, naturally. In any normal clothing outlet store, one would go to the changing rooms and try on the clothes. At torrid the process it basically the same, but with a very special twist. Instead of going into a normal boring changing room, that everyone can use freely, they would give one a changing room while one would be shopping. They write the shopper’s name on little white boards that hang on the door and for whoever long they are there that room is their very own. That small act of personalization is what can transform one’s shopping experience to exponentially superior over prior shopping experiences.
The attention to detail in the care of each customer can make Torrid almost seem like the Disneyland of BBW (Big Beautiful Women) stores. The specified care and compassion one feels as they shop, can almost spoil them rotten. It almost ruins the chance for any other store. Its like going to Disneyland and having the best time of your life. Then going to a county fair and not be able to go on any rides and be completely ignored. The comparisons are so extremely different from one and other. Its almost like the two aren’t even related. One is considered so rightfully considered popular and fantastic, that going to the second one isn’t even worth it.
All in all, Torrid is the best, and in some minds the only, plus sized boutique in America today. If they keep this up they may ruin shopping for plus sized women everywhere. But is that really so bad?

I love love love going into Torrid!!! As a chic that likes to dress cute and funky as well as sexy and of course, a M-​F business professional, I find this store has AWESOME clothes for fat-​chicks with attitude! They are always dressing their manikins in adorable outfits with just wickedly adorable accessories! Those mannikin’s are chubby too, so we don’t have to stare at little tiny size –0 dolls in Barbie clothes either! They are thick dolls with hip outfits, heels, stockings, very sexy dresses, and I mean S-​E-​X-​Y!!! They have the SAVE THE TA-TA’s Tee’s and they have a great selection of WIDE sized high-​heels too!!!
And a bit of advice to my fellow chubby chicks, they have BRAS THAT ARE CUTER THAN LANE BYRANT’S AND LESS EXPENSIVE TOO! They have adorable night-​club outfits, corsettes and skirts, sexy and playful too
The women working in this store are all plump/​chubby too and they dress pretty snazzy!!! They have been a great help when I’m stumped as to what to pair with something, they are more than willing to jump in and find an adorable jacket, or blouse, they have great taste and are also quick with telling you when something is going to be on sale… that’s a rare find!!!
Anyway, once you reach Diva Status (250 points) you get an additional 5% off your total and that’s a great big plus too!
I believe they go up to about a size 26’ish … they have some quite large items and I believe the sizes start about 14… so there’s a great range of sizes to choose from… and accessories, accessories, accessories!!! Hat’s, jewelery and stockings, heels and rings, hair stuff and belts too!