Carter’s Babies & Kids

Shop was clean and the employees were attentive to my needs. Since I suck at shopping (let alone for kids) one of their staff members was kind enough to help out.

When I looked up Carter’s on Unilocal,I was surprised that this store location had a few negative reviews. I always enjoy shopping at this Carter’s location when I’m at the Block. Each time I have visited, I have encountered attentive and cheerful workers. This last weekend I had an exceptional experience. One of the sales associates, Laura (I hope I got the name right!), was extremely helpful when I visited the store to shop for an outfit for my son to wear at a family party. She let me know about the current sales and gave me cute suggestions on what to buy. I felt she did her best to make sure I was a satisfied customer. We received several complements on his outfit when he wore it. I have been to other Carter’s locations but I feel that this one is the most organized and the workers are the most helpful compared to the other locations. So far, overall, I’ve had positive experiences visiting this location.

Had a great experience at this location and wanted to share. Store had a great presentation of all their product. Store was busy, but the associates where still friendly and helpful. Kristin the manager took a lot of time to help me shop for gifts and told me about their promotion. She was also able to apply a $ 10 coupon to my purchase. Overall, it was a great experience, and I will definitely be back!

Bad management = poor customer service. I’ve been going to this place on and off for the past six years. Every time ive been the staff are always miserable B****s. I seriously had an employee have a passive aggressive argument with me about using a phone number to make sure I get coupons and then basically talked to me like I didn’t understand how the coupons worked and proceeded to pointed to the coupon information on the counter. she was also very snide about a question on an outfit. I would usually say «well maybe they are just having a bad day «but everyday is a bad day for the staff at this Carters. This place screams poor work morale. I hope they are getting paid well because I would hate to be stuck in that place. I can only imagine the constant cattiness. On my way out I was being eyeballed by this employee like I was going to take something. I only make a trip to this Carter’s when I want to remember how miserable the girls at highschool were of if there is a really good sale.

I will not be returning to this Carter’s location. I was hassled when doing an exchange which I had a receipt for and was purchasing more merchandise than the value of the return. As a regular customer I was less than pleased by the service I received. I will be back at the Tustin or Anaheim Carter’s locations for my son or future gift needs.

I can’t believe I am reviewing Carter’s…CARTER’S!!! A CHILDREN’S CLOTHES STORE…
We went to Carter’s 2 days in a row to buy clothes and exchange clothes for my the nephew for Christmas.
First day we were there, we were rung up by the Manager (Kristin). She did not say «hello» when we walked up to the register. Just rang up our items without a smile or any ounce of courtesy at all. We had a 15% off coupon and a $ 20 dollar reward on our account. We showed our 15% coupon and asked if we could also spend our «$ 20 reward» on our purchase. She continued to give us our total, OK… I swipe my card. She stuffs the receipt in our bag. Then told us… NO, we could pick up another item if we wanted to use the «$ 20 reward.»
Huh?!? Confusingggggggg… We were spending more than $ 20, how come we couldn’t use the reward? Or maybe ask which one would we rather use… I feel that she should have informed us because it shows up on the signature pad and her register screen that we have a reward. She told us to push «Skip».
Ok fine… we’ll use it another time. We left… without a thank you, no happy holidays, no common courtesy.
Next day we come back to exchange some items because we bought the wrong size. We also buy more clothes for the kids. We asked again if we can use the «$ 20 reward». Laura, the associate ringing us up this time, told us…“it’s only 43 cents.” Huh?!? What in the hell do you mean its only 43 cents?!? She gave us our total. Ok fine… we slide our card.
This is when it really gets weird. Laura told us to sign 2 signatures… Ok we sign… I assume for a return and purchase. Then another screen shows up with a box for a signature… SHE TAKES THE STYLUS AND SCRIBBLES SOMETHING (her signature?) ON IT. We left the store so confused (again).
What the hell did we sign? What the hell did she sign?
How do you use this damn «$ 20 reward»?
All in all, probably the most rude retail associates I have ever encountered. Very disappointed and unsatisfied…

In general the Southern California Carter sales associates aren’t very friendly. Not sure why Carters doesn’t do a better job at training their employees? But at this store I’ve never truly been helped and they are always rude. Also the selection at this location is mainly geared towards baby clothing. There is very little toddler and big kid selection. Unfortunately it’s the closest store to me.

They have horrible customer service, and instead of helping you they just stand behind the counter watching you. I’m guessing they must have some theft issues, but that’s no excuse for making the shopping experience so uncomfortable. I won’t be shopping at this location anytime soon, but I will still visit other locations they have really cute clothes and some great prices.

I love/​hate this place… I always come in looking for just a thing or two, and I always leave spending so much more than I anticipated with their so-​called «sales».

Personally I think the selection here is a lot better and more than The Children’s Place. Its more structured and nothing seems a mess. However, I don’t think the deals are as cheap as the Children’s Place is but its definitely more organized. The prices are still relatively cheap and with more of a selection you can’t go wrong. I actually bought some stuff here as opposed to a gift card since the outfits were much more adorable than Children’s Place was.

I normally don’t review stores but this one is a must. I needed to get my son some stuff and decided to visit when they opened so it would be less crowded. They are scheduled to open at 10am and the staff didn’t show up until 10:40. Everyone had to wait until they got what they needed for the cash register, etc. I underarms that at times one is late but that was over the top.
Not returning.

Bad customer service. Great sales. Always stock up on bigger clothes when they do store wide 50% off

I called in to ask if they had a certain item. I was put on hold bc he was with a customer. Then he answered and said can you call back cuz we’re busy. Umm. What kind of service is that. face to face or over the phone Im still a prospective customer. Horrible phone service. I think maybe a «maam can I get your number so I can call you back?» Would have been a little more professional.

A bit irritable workers. I can tell you hate being there but be nice. You really don’t want irritated moms.
Aside from that, store was neatly organized, well stocked and over all too cute (hello. Baby stuff!)

I love shopping for baby shower gifts at Carter’s. With my friend’s baby due next month, I knew it was time to start shopping. And when I received an email telling me about the 50% off sale, I couldn’t get to Carter’s fast enough!
I really like looking at the wonderful baby clothes here. This is a fairly large Carter’s location, and it was fun seeing all of the matching clothes and accessories. Not realizing that the sale started a few days ago, I found some of the items a bit picked over. But there were still amazing things to be found all over the store. Being my first visit to this location, I was pleasantly surprised by the huge clearance section in the back, with some adorable baby outfits at $ 5.99! This is a really great place to stock up on clothes.
I ended up buying the cutest matching baby outfits and blanket. With a gift bag to match, I think I found the perfect gift for my friend’s upcoming bundle of joy.
This store has a good selection at great prices. With plenty of sales and coupons, this is really a fun store to shop for baby!