The Grove

We have only been here a few weeks but all seems well thus far. I wish they would power wash the ground in the hallways and near the trash cans as both are really dirty! The barbaques were hard to light. We had to go back for a lighter. Our neighbors above have a small child whom you can hear running around but not nearly as bad as what we have experienced in the past. Our leasing agent was great, older woman who sits at the first desk in the first office. Made our move in super easy. Parking has not been an issue for us (yet). Upon move in we found a few repairs that were needed. Repairman Chris was here the next day, he was awesome! The pool is huge. Lot’s of kiddos running around so be prepared :) Gym is really nice too! I look forward to the summer here!

Seriously do not move here. We had cops and helicopter today surround apartment complex looking for a suspect. Of course we know it’s drug related. I feel so lucky our lease is up next month! I’m out of here

Cons
–Pay $$$ rent to live next to meth heads (see the pictures I uploaded)
–My garage got ransacked several times, and they couldn’t do anything about it because they don’t have cameras, let alone a security patrol.
–Close to the freeway — noise and this black dust will build up if you leave your windows open. (Get an air filter and keep your windows closed).
–Foul odors (cow smell) several days every month

My S/​O and I are currently apartment hunting and this happened to be one that we decided to check out but is not on our list … The Unilocal reviews pretty much said it all.
I noticed there wasn’t much security… No main gate and no courtesy patrol service. The area itself wasn’t bad so hopefully it’s not such a big deal.
When we first walked in to main office we were greeted by Eileen. She wasn’t friendly nor approachable. Maybe she’s new, but at least get to know your apartment complex before you show potential renters. Each question we asked was responded by «that I do not know … «I’m not sure.» … Ok so then tell us what you know!
The apartment complex itself seemed pretty new. We looked at a 2 bedroom, little on the pricey side considering they don’t really have much to offer. No resident activities, only 1 midsize pool and 1 gym.
We’ll pass on this one…

When I first moved in this place, I was excited! The pool and gym are exceptional. As I have spent over a year here, my excitement has dwindled away. First, the front staff have been completely replaced. New staff seem inexperienced and uninterested in customer service and this includes the manager. Additionally, here are some of the things you experience once they are done wooing you into contract
1.Screaming kids playing outside your window for hours. I understand kids want to play, but some people work the night shift
2. Potheads– many marijuana users out here. You will smell it during walks. You will smell it in your apartment.
3. Stolen packages– packages will disappear from your doorstep. When mentioned to the front, they said «Yeah, several people have been having that happen.»
4. People parking in your assigned spot– It seems really nice to have an assigned guaranteed covered parking spot. Until you come home from working late to see someone has parked in your spot AGAIN.
Wouldn’t be too big of a deal if you actually felt safe walking from the back… but you probably shouldn’t feel safe because the crowd has gotten sketchy and security is non-​existent.
5. Barking dogs– non-​stop. The walls aren’t thick enough to prevent you from hearing them. It is nice to be pet friendly, but there should be some rules. Also, no one keeps their dog on a leash. Expect random dogs running up to you all the time.
6. Slamming doors– the doors are spring-​loaded to close behind you… really hard. This causes them to slam if you do not hold them through the closure. No one holds them, so you constantly hear slamming doors that rattle everything hanging on your walls. Don’t even try to keep your pictures level. It is a waste!
7. Paint– the paint they use on the apartments is horrible! I have lived in other apartments and understand it is a business. Premium paint is warranted. But this paint is so incredibly thin and poor, it is unbelievable!
8. New payment system– they recently switched to a new payment service. They gave tenants (who many had auto-​payment set up with the previous service) 2 days notice before rent was due, via a note on your door. Hope you weren’t out of town for an extended Thanksgiving!!! Then, to top it off, everyone was charged a late fee. Brilliant, Grove employees. If you ask them about any of it, they «don’t know» or it was the service’s fault, blah blah blah…
Welcome to The Grove. I hope your contract isn’t too long!

they rose our rent this year just so they can repave the whole parking lot (that is in top-​shape condition to begin with) and send the towing truck guys out to tow our cars while they’re doing so? The maintenance guy entered our apartment without permission or giving 24hr notice (emailed them about this, but of course, never heard back from anyone). I’ve been here for a little over a year now and ALL of their management staff left and have been replaced with knuckleheads. Can’t wait until my lease if over!

Usually I don’t write reviews but in this case there was an exception. This has been my 3^rd apartment complex I have moved into and has been by far the best experience. Office staff was amazing Nancy was very information and welcoming she answered everything we needed to know before initial move in.
On the day of our move in we had a few things that needed to get addressed in our apartment and the maintenance tech Caesar came right away and was very helpful and took care of the request immediately; before he left he made sure everything was ok and asked us if we needed anything else before he took off.
Later on in the week after finally settling in we notice we scuffed up the walls a bit with our furniture so we asked the other maintenance tech Chad for some touch up paint and he went out of his way and stopped what he was doing and brought us two types of touch up paint and even some brushes for the paint.
Overall my move in experience was AMAZING, I’m proud to call this place Home and I cannot wait to have family and friends over so they see how amazing it is here and take a swim in the pool!

So I just moved in here with my wife
And we love it so far. Beautiful grounds and wonderful units. Security is nice here unlike our last home. Last night I spoke with the courtesy patrolman. He was very professional and knew what he was doing. I feel safe having my daughter grow up here. I recommend this place to all.

Brand new staff Lisa Sarah and Denise are all gone the only one left from original staff is Nancy hopefully management will treat her good so she doesn’t leave either. My lease will be going up 100 $ its not worth it seems like the new time is more concerned about quota and i have noticed some changes in the quality of people on the community … if u do decided to lease her see Nancy
Also I come in late at night for work aamd noticed some meth heads in near the back gate recently so that’s what i mean about the low standard ls of people the allow to sign a lease with the community.
Im not just saying these things because im disappointed with my service her its the truth. I have bout this situation up to the the new staff and they just give me a blank stare back like im crazy. if they are going to continue to allow thses type off people here they might as weel turn this simewhat decent apartment community to one of the projects in L.A.

At one glance this apartment seems nice. Staff seems nice except when you find out that they are incompetent of properly telling you the truth. I lived in the facility for a year. Before my move out date I went to the office and was helped by Sarah in regards to my last rent and last utilities. She made me believe that was the last thing I was to pay. I moved out knowing everything was taken care of except obviously if I had any extra charges which will be taken from my deposit. I received a mail later which showed how much they drained my entire deposit to the last cent and excuse me… I have to pay another utilities??? so did Sarah lie to me or was she just completely incompetent after working there for supposedly 5 years (according to Nancy) in informing your tenant wrongful information giving them the false hope that every payment was completed. Truthfully $ 44.99 means nothing to me after paying about $ 1400/​month so being told by the new manager Jason if I was calling to get that $ 44.99 off was not going to happen was downright rude. Actually what you’ve given me in return after paying on time is a lie, a hassle, unnecessary stress and a waste of time. I do not recommend putting your money in living here.

It’s a nice gated community with a gym, business center (Internet, 3 computers and 1 printer), swimming pool, and jacuzzi. There is a clubhouse located next to the leasing office for resident use. The only down side is that you can only use it during office hours. I don’t remember the per hour fee to use it. The management is great. Anytime I’ve placed a work order it was taken care of right away. The apartments are furnished with the following appliances: washer, dryer, refrigerator, stove, microwave, and dishwasher. Depending on your apartment size you’ll either get a garage or assigned car port. When we moved in, we were given one parking permit per car, now we have a garage. The grounds are maintained weekly (landscaping, cleaning swimming pool). Even though it is a gated community, non residents have managed a way to get in. There is a great partnership with the Ontario police department and they respond to all calls. There are quarterly neighborhood watch meetings to update the residents. There is a courtesy patrol service which reports any after hour calls/​incidents to management. Since it is a private property, if another vehicle is ever blocking your garage or parked in your spot, all you have to do is call the towing company and they’ll take care of it. Overall I enjoy living here and have had a positive experience.

I liked living here, but two months in Our Chevy Super Sport Truck got stolen from being park inside the «Gate»! There was nothing to do because apparently there isn’t a good camera whom provided good security, my truck had an Alarm and apparently no one heard it, not to mention the week after they tried Stealing our Honda, with two doors bended, they couldn’t take it Thank God! so NO I DEFINITELY DO NOT RECOMMEND THIS SO CALLED «HOMES»!
The rent for a 1bedroom is 1330.00, plus water, trash added to your monthly bill and gas and light are directly through you and also if you want to have a parking spot that’s and extra!
Security is not good at All, someone tried breaking in to my apartment I called the manager and all she said was «oh it happens» well if she would have mention that when we were signing our lease I would have for sure not moved in!

Love living here. Management is very respectful and it’s seems like there care. ALTHOUGH… The parking situations is TERRIBLE. We have been living here for a year going on two now and they are raising our rent, even though they are raising our rent we are getting a car port. But, here’s the catch, the same car has to park in the port. It may not bother some people but for me and my husband who have to work late to pay to live in these nice apartments coming home late there is no parking. So if my husband comes home before me and finds parking and wants to leave the port for me I feel like that should be an option but nope if his car has the sticker it always has to be his car. And if his car is parked anywhere else they will tow it because again his sticker indicates that he has a port and should park there. Also they only give one key to enter the pool, and pedestrian gate to enter the complex. So again if his car gets the port and I have to park outside the complex I have no key to get inside he has to come get me and I have to wake up early to move my car because we can’t park there during working hours. Or we have to switch cars if we want to stay out late. Sometimes I’ll have days where he’s working and I get a day off (sometimes without notice) and I want to go to the pool but can I go? No because I don’t have a key. So I have to walk in my bathing suit into there office where there are strangers and ask them to let me in. It’s very frustrating because I know u think «well he can have the port and u can have the key» but sometimes our situations is changed because of work so it’s just difficult they won’t give one household of 2 adults 2 keys and only the same car has to go in the port. And on top of it they will be raising our rent every year and they say it’s negotiable but it’s not. For a two bedroom here it’s 1600 plus to have one and they are raising rent? Like we don’t have other bills whatever. I know I’m complaining a lot but the community is really great no loud noise, no crazy people, and so far in my experience no break ins. And again management is amazing they are on top of everything. Denise especially is very sweet.

Lived at the grove for a year. Rent was a little on the high side but all in all was not totally out of reason. Leasing Agent was a «C» at best, Property Manager was an «A» and the maintenance staff was an «A». Reason the leasing staff gets a «C» is as follows.
1.) Showed me an apartment not the one I would be renting, was told the one I would be renting was not available to view at the time. Turns out the unit I rented was 6′ away from the TRASH CANS which the hobos invade every Sunday before the sun comes up to get all of the cans and bottles. And in the process of doing this leave trash everywhere that does not get cleaned up for days. And smelled so «FOUL» I could not go out on the patio during the summer months.
2.) I asked about «GANG Issues» in the area and community and was told that it is not a problem but gang markings kept popping up all the time. I asked if the police had been informed and what was the plan to deal with the on going issues. I was told that oh don’t worry about it is everywhere and it is not a problem.
3.) Community is gated, and they have a rent-​a-​cop that comes around a few times a night that is all but worthless since he does not walk the property and observe he just does a drive through. And this when he shows up to do his job.
4.) My work truck was broken into 3 times in a year, and they tried to break into the apartment once. Approached the Leasing Staff with the concerns and got the standard response that there is nothing wrong it happens everywhere.
If I was management I would really take a hard look at the leasing staff, and it is just one rotten apple that gives the whole barrel a bad name.
Next is the level of rude and attitude of the residents of the community. It was not this way when I got there but changed very rapidly. Upstairs 2 small kids running around at all hours of the night parents working with power tools and hammering late at night. People coming in and out of there garages slamming doors at all hours of the night. People that let there trash bags get over loaded and break in the halls and then don’t clean up they just leave rotten food and trash on the ground that will sit for days until the staff cleans it up. To sum it up the residents at «The Grove» are short term and very transient.
Next I will agree with another residents review that there is «Drug» activity on the grounds and nothing seems to get done about it. The traffic in and out at all hours of the day and night, and drunken banter that goes on is borderline criminal.
Oh if you do choose to reside at «The Grove» be sure not to use the Touch Up Paint they give you when you move in. It is tinted so it does not match so they can tell you that they need to repaint all of the walls so they can charge you for it. The amount is small but it is the point that it is a set up to keep your deposit to cover what is rightfully just the cost of doing business in the Rental World. And you are told that the reason it does not match is, You burned Candles, Cooking Smoke, and Cigar Smoke. Kind of strange I scrubbed every wall down twice with bleach and had a professional cleaning company come in and do the same thing. Had several friends over when I completed the cleaning that are Non-​Smokers to check to be sure I got out the smoke smell. And just in case «The Grove» would like to challenge this I took the paint to Sherwin Williams and I have the mix you give as touch up and the mix you repaint with. I have the formula’s for both. Computers are a wonderful thing.
And again if you have issues don’t bother to tell the Leasing Staff you will need to go to the top to get any type of action. And don’t forget that apartments are a business and they will do whatever is required to keep units occupied. Including and not limited too bending the truth, ignoring issues, and patronizing you.
Would I live there again-​No, not unless I had no other options.

I lived here for a year. The apartment is pricey for the area. You’re living in the ghetto in a gated apartment complex. My boyfriend’s car got broken into. Security goes around, but they can’t really save you from anything. If there are anything shady going on, go ahead and call the police (911 or 909−395−2001). That’s what security will do when you call them anyway. I received a ticket for not having a resident’s sticker, and it was not given to me until my 10^th month of living there. Nobody from the staff gave me a heads up about the parking sticker either. I was told that I should’ve gotten it by the time I moved in, so yeah. Who’s fault is that? When I moved in, I had all sorts of discounts that was given to me (which was helpful at the time) because I was working for a company that they they offer discounts for. When I moved out, my prorate with my final utility (that I already paid) changed in which I had to pay $ 100 extra. Not so happy about that. When they offered free accent painting on your wall, be aware that you will be charged by 75% of $ 165 for repainting it even though they paint your wall for for free and you shouldn’t really be charged for repainting it. I got along with all of the staff except for Ashley. She’s not very professional, not very helpful or knowledgeable either. She’s the heavy set blonde white girl. Sarah and Denise are amazingly nice and helpful. Very friendly. If you’re looking for a place to live, go somewhere else. There are better places in Ontario.

I moved in to The Grove just to move out a week later due to severe foul oder. I lifted the carpet & found several urine stains. I notified management immediately & moved back to my old apt in chino hills. I paid $ 1765.33 (months rent plus 9 days of previous month) for living at a place for one week plus a $ 200 deposit. After going back & forth for over a month The Grove keep my deposit & charged me an additional $ 189.33 claiming i was responsible for utilities even after I had already vacated the apt & left with over a months paid. The whole experience was disheartening & frustrating. The integrity & customer service they claim to strive on was definitely not seen in my experience.

I have lived here for 3 years now… Rent is very high for what you get… Not worth it… And security is a joke… Drug dealers, hobos, and sketchy people in general are around all the time… Car after car has been broken into, or stolen! Definitely not worth it!

Nice big pool, jacuzzi, and gym here!