FedEx Ship Center

How hard is it to do your job? You are a DELIVERY company. When a package has a suite number on it you are to deliver it to THE suite on the address — not the suite downstairs because you are too lazy to take the elevator. It’s not the other suites job to deliver for you. They are not associated with the recipient at all. They told you that you were in the wrong office and you were going to just return the package instead of coming up ONE floor to deliver it to the right place? How much more incompetent can you get? I will be filing a complaint and if needed I will email the CEO of FedEx because this is ridiculous. The drivers name was Roman and it was being delivered in the city of Riverside, California.

These people just lie. They will lie on the phone in person. Waited at home, all day for a medication package. Never showed. Tracking said tried to deliver. How could that be true if i was home? Lied on the phone, said will deliver later but never did. Had to drive to Ontario on a Friday eve. What a joke company. Ups or uspo from now on.

Slow service place and rude manner of helping customers. This is very bad place to recall. Try not to come again even if you have rush mail. It will take you more than an hour to finish.

To bad I can’t post a photo of a packaged delivered today by Fedex — I swear it looks like the bag was run over by a truck — the bag was torn open — the item inside damaged.
The fix — looks like Fedex put some clear package tape over the torn area of the bag. (Really I wish I could post a photo — bag is all sckunched up into a kind of fold over ball and taped — tire marks over the top 50% of the bag under the taped portion.
Security Camera…
Driver runs up to the door — tosses the bag on the porch — rings the door bell and runs back to the van and takes off.(The old ring an run game we played when we were kids…)
So I call Fedex, just to advise them of the issue and asked if the company at least has a policy of leaving a notice — the package was damaged during delivery — WHAT? Really — They say Fedex is not responsible to leave notice of a damaged package. If I have a problem — I can go on line and down load a claim form…
I explain I was only asking to assist with the return to Amazon — «Sir — you can down load a claim form on our web site.»
Yikes!
OK — no worries — that is the best Fedex can offer.
I normally don’t have a problem with any delivery… I was just concerned about a return — so I called Fedex to ask for advise with my return — I’m sure this wasn’t mailed out by Amazon in its condition.
I do know — the Post Office will at least place a package inside a clear envelope with a notice of damage…
Sometimes accidents happen — no big deal — we are all human — it’s just nice to get an acknowledgement that something happened or a simple — I’m sorry.
I’m not a big shipping account to anyone, just a regular family the normal amount of packages being delivered to any household anywhere… so it is good to know Fedex doesn’t need to worry that this one household will have any impact what so ever on the big giant company they are.

I wish they deliver when people are home. Most people work from 7 am to 3:30 pm. They attempted delivery (3 x) of my package (requiring signature) at 10 am. Of course, no one was home. They left the tag so I have an option to pick up from this branch. I went to this location in Ontario. The lady that was there was alone. There was a guy in front of me. They chit chat for like forever about some stuff, not delivery related. I patiently waited. But then I realized I didn’t have my driver license with me. I have a picture of it on my phone but she wont accept it. Fine. She told me she’s going to hold the package for me until tomorrow. So okay, I came back the following day from chino hills, only to find out they sent it back. Thanks, lady for giving me so much hassle.

This is the second time in a week that the idiot driver of this company said he tried to deliver a package to my house. The first incident was on Tuesday, i was expecting a package from my brother and he got a text saying fedex tried to deliver but no one was home. I was home all day long because I was anticipating this package, My garage was even open so that when the Fedex truck arrived i would see them, no truck ever came by.
Second incident, today Thursday, I even paid for next day delivery which cost me $ 25.00. The same thing happened, the driver indicated that no one was home at time of delivery. This is totally BULLSHIT!!!
If both of those idiot driver even came to my house and tried to deliver they would have left a delivery notice on my door which never happened as they never came.
I would not recommend FEDEX FOREVER!!! Use UPS or the Postal service, at least both of these companies deliver.
FEDEX YOU SUCK!!!

Why do you use notifications if you’re going to lie on them and make me wait at home for a package that actually isn’t coming here? This is the worst service I’ve ever experienced. I will go out of my way to never use fedex again.

I paid for overnight shipping and it’s been 4 days and still no package! I called to ask about it and they have no idea where my package is or when it’s going to arrive. I asked how would I go about getting refunded for paying overnight shipping and they said to wait until my package arrived in order to file a claim. So I asked who would I need to speak to in order to figure out where my package is and I was told to check online! Obviously I had been checking online and the status says pending with no helpful information which is one of the reasons why I called in the first place! I’ve had issues with fedex before where they delivered my package to the wrong address and again taking longer to deliver my package than they initially say. I hate fedex they are unreliable and customer service is not helpful at all!!!

Ive now watched my order sit in this facility for 3 days! I have been trying to locate a package that has been sent here there 4 days ago. 3 days it has been sitting there w/​out movement. I dont get it! Awful!

If I could I would give them… This is ridiculous. Verizon shipped my phone last Thursday to me and told me it will be delivered today, Monday October 5^th. I have been home all day! 30 p.m. and the driver came here left a note on my door does not make any attempt to ring my doorbell or knock on my door. I just happened to go to my front door to check my mail in my mailbox, & I see the FedEx note on the door saying sorry we missed you attempted delivery at 3:30 p.m. I was here at 3:30 p.m. and no one rang my doorbell and nobody knocked on my door.
The lazy driver didn’t even attempt to do his or her job. I call the Customer Support Center to complain and tell them they need to make the driver come back here today and deliver my package, and they tell me some BS about filling out an attempt request and that they can’t make the drivers come back. Oh So you can pay the driver to ring the doorbell deliver my package when they don’t do it he or she still give her/​his paycheck; and I don’t get my package?
Then you tell me I can wait and see if they come back, that most likely they won’t today, or go pick up my package? I’m not going to go pick up my package because your driver failed to ring my doorbell and deliver my package because he or she is too lazy to do their damn job.
Then when I tell the customer service person to call the driver’s manager so I can make a complaint and make them come back, she tells me there’s no managers available when she calls over there. Who the hell runs a business like this with no supervisor or supervision and especially one of this caliber? I own a business and I don’t run my business like this!
So I would not use this FedEx if it was your last shipping and delivery company on this earth! Use UPS.

Wanted to give them zero stars for the shitty service that they have. Ordered my phone from my carrier they shipped out for overnight delivery got a tracking number stating that it was to be delivered on Friday at 3pm then it changed to 8pm waited until 8pm no delivery decided to email them no response. called their customer service the operator told me that there was no delay for my package and that I could drive to the pick up location all the way in Ontario! He’s a damn lie because it says that my package arrived at the facility at 7:11am then it was changed to 5:37pm how is that possible! That means you scanned it in the morning then in the evening! I’m not buying it highway robbery then he tells me it might come on Monday. They paid for overnight not Monday of next week! I was worried about neighbors stealing my package I’m worried about the employees now! Worst service ever.

The most awful experience ever they claimed they took my package but they didnt cuz they didn’t even leave a courtesy note which they always do if no was home then they lost my package i paid extra to get next day delivery and sure enough fedex miss placed my package and i didn’t receive it till a whole week later never againg will i order something if its shiped thru fedex cuz this isnt the first or second time this happens

Why do my orders always twice as long to get here as when any other shipping company is used? I wish I could know before I ordered from a company if they are going to use FedEx so I could decide to order elsewhere.

The only reason why I give them two stars is because of Jose. He’s very rude and seems to have an attitude all the time. He moves very slow and just sits on his chair the whole time while the other workers are running around and getting things done. The couple of times I’ve had him he rejects my shipment because it is packaged in a UPS box. I’ve spoken to other workers and even the manager and they all told me it was fine to ship. Don’t know why he thinks he can make his own rules. I completely avoid him whenever I have to ship something. The Davita and Monica on the other hand are wonderful. They process my shipment with no problems at all and are always the first ones to offer to help me.

Thanks for all the packages on time for X-​mas.

I always have a problem with this place or delivery drivers! So fuckin’ unhelpful, UPS or USPS Never a problem,

I’ve always been happy with FedEx (they are my preferred shipper) and yesterday’s visit was no different.
Since I missed the delivery, I drove here after work (yes, during rush hour) to ensure I had my package in my hands. Luckily for me, I was the only customer in the lobby. There were 4 women employees working at the front counter and one of them searched my Door Tag number to find that the driver was still on the road with my package. And so I waited.
I waited until other customers came into the lobby.
As I patiently waited, the same employee gave me an update that my package still had not arrived. No worries… I was early anyway. And so I waited.
More customers came in.
I watched how these 4 employees interacted with each customer and they handled every situation much better than I would imagine from a shipping facility. Seriously.
Their secret: kindness.
Kindness goes a long way and I witnessed it reciprocated during each (yes, EACH!) employee-​customer interaction. So, although the lines became long, I was amazed at the customer service these ladies provided. They exude confidence and genuine smiles that I think – along with kindness– helped make their job less of the term «work».
I did hear some music (KOST 103.5 style) lightly playing in the background so I think that may have played a part in enabling a positive attitude in the work place.
Overall, expect to wait (everyone is in a rush to ship something or pick something up) but be open to a surprisingly great employee-​customer service. I sure was!
:-)

After reading all the reviews for this FedEx location, let me disclose that this 5 star rating is based on my solely 1 visit here.
I arrived :15 minutes before closing and there was only one other person here. There where two FedEx employees at the counter so I got to walk right up and request my package. «Lucy» kindly told me to take a seat and that she would be back in a minute. As promised she returned with my package and away I went.
I don’t plan on making many trips here, but when I do, my best bet is going to be :15 before closing.

This place is not like UPS… Jose wasent very helpful. A little rude. No smile. Slow… I hear voices in the back. But ain’t nobody comin out. Sounds like they r arguing in the back… Lol. So not professional… Right. There’s this dental chick talking to Jose. And he is just taking his sweet time… And there r people waiting ahhhhhhhhhh.

This place is WAY worse than the post office, especially if you’ve had the misfortune of having to come here to pick up a missed delivery. On the front end, they were good about taking my slip, but it took close to 20 minutes to find my package. There were at least 20 people in the same boat as me. After having spent half an hour in that office, I pondered the question as to who I hated more: FedEx or the company who chose to ship my item via FedEx. Too close to call.