The SG Center

I’m so frustrated with this company, I don’t even know where to begin.
I took the IV/​Blood Withdrawal course about two years ago at the SG center while it was still located in Rancho. All in all, the course was decent. A little unorganized, but decent. But, this review is on the customer service after the fact.
I was told in the class that I would get a certificate in the mail. Fast forward two years, I am now an LVN looking for a position within the healthcare field and I have recruiters emailing me asking to see the cert I received after taking the class.
Wait… What certificate? I called the SG Center and spoke with multiple people, and all of which had absolutely NO idea what I was even talking about (clearly not very educated on the courses they offered there or how things work.)
Long story short– I called for two weeks, being promised a call back every time by a supervisor, but never ever received a phone call back.
I finally get a hold of someone who knows of what I’m trying to get accomplished, and she puts me through to Constance. Now, I can’t say much about her quite yet because I just spoke with her two days ago about receiving my cert, but she said that I was never supposed to get a paper saying I completed the course (Yes I was) and that the board deals with it all (No… I need the paper, still!!!)
So needless to say, I will be visiting the oh so professional offices of the SG Center and making sure that I leave with a cert in hand or my $ 280 that I paid for the course so I can take my business else where.
Wish me luck!

First, The SG Center has relocated to 1801 Excise Ave. #108, near Mission and Haven.
The facility may look small when you walk in but it’s huge in behind doors. I like how they kept it clean and organized. You first wait in the break room and they have water dispenser with both hot and cold water. You may also help yourself to some fresh fruit, tea, coffee, and other snacks. It’s a cozy break room with comfortable couches and chairs. The bathroom is also neat and clean.
The staff is very welcoming and hospitable.
I took the PALS class and Alex was my instructor. It’s your standard class with book and videos but what I like about Alex was that she stopped each video to see if we have a questions and she also reviewed whatever information was pertinent to the video.
Alex was patient and did not make us feel stupid at all. She encouraged us to remember the information and did not rush us to answer any questions. When I answered questions incorrectly, she politely corrected me.
Another great perk about this place, it’s near a lot of restaurants, both fast food and dine-​in.
I highly recommend The SG Center.