Omaha Steaks

I’ve been a frequent shopper of Omaha Steaks since May 2015 and in less than a year, I’ve purchased an embarrassing amount of yummy vittles. Today was my first experience holding Omaha Steaks to their «Satisfaction Guarantee» so I stopped in to return crab cakes and Philly cheese steak rolls. Both fell way short of what I’ve come to expect.
Anyway, things went down hill the moment I opened the door. For starters not a single person greeted me or offered to help even though there were several available workers standing around wearing Omaha Steaks smocks. They were also having a HUGE sale. How do I know? The four people who walked in after me were all greeted and told about the 50% off sale. Finally and somewhat rudely I was approached by Dave «the manager» who clearly thought I was there to do one of two things: 1.) rob the store 2.) request a refund for stolen goods.
I informed Dave that I had a return and he said, «Do you have a receipt?». Now if you’ve never shopped at Omaha Steaks this may sound like a fair questions. However, frequent shoppers know that every purchase is saved in their computer. My reply to Dave, «Did you save your receipt from the last time you shopped at Bakers?». His reply, «No I’ll look you up in the computer». He then asked, «Did you buy them here» as if where I bought them made any difference, the box clearly states «Omaha Steaks».
Once Dave entered my phone number in the system and pulled up my account, he quickly realized that I was a FREQUENT shopper with no intentions of robbing the store or bringing back stolen goods. Dave became instantly relaxed and released the icy demeanor of moments earlier. Of course it was too late so after my refund was processed I was done with Dave.
My go to person is Brad but since he wasn’t in, gave someone else a try. Big mistake and now I have a bigger decision to make… will I ever return.
Oh and BTW, I later found out a few of the people standing around were visiting Omaha Steaks VIPs. Soooo not only did lil olé me get ignored by Dave, but I was also by Omaha Steaks brass… damn!
Well i better wrap up this review because I have Omaha Steaks Prime Rib slices in the oven and brussel sprouts w/​bacon on the stove.