Michaels

I used the custom framing service on a very expensive, large, signed and numbered piece of artwork. I paid $ 350 (with a 60% off coupon) to get it framed, which I had no problem with, assuming it was going to be done correctly and professionally. I was very wrong to assume the price would reflect the quality of the work. When I went to pick up the picture, the framer had clearly NOT taken his time with it as it was all buckled up inside the frame. There was a lot of buckling at the bottom of the picture, where the matting was not even touching the picture, as well as a huge buckle going right across the front of the picture. When I confronted the girl at the counter about it, she simply said it was because I did not have it dry mounted, as if that was her excuse for the extremely unprofessional frame job. You DO NOT dry mount a signed and numbered piece. She was short and sarcastic with me when I pointed out all the flaws and was very unconcerned about rectifying the situation.
I would definelty not recommend this service to anyone. And furthermore, due to such horrible customer service, Michaels will no longer be getting any of my money. If I could give less than one star, I would.

I am a beginner crocheter and new to this entire craft thing. My review will be based just on the yarn section.
Michael’s yarns seem to be a touched cheaper than Hobby Lobby and comparable to WalMart. This is nice as it is a short stroll for me. The selection may not be as large as HL, but you will find a good amount of options. The section seems a little unorganized, just set up oddly, but it isn’t hard to figure out where everything is.
Check out seems a lot quicker and I love the Borders style line so the next person is the one who truly gets help. The service is friendly although maybe a bit over the top from some of the help. I didn’t notice anyone on the floor to offer assistance, but they were very busy and I knew where I was going, I may have just missed them.
Major pro, they are open on Sundays. So if you get the urge to craft you have some place to go. Michaels won me over for this fact alone.

This is my favorite Michael’s Store.
1. This one just seems to have a bigger selection of items than some of the other ones.
2. The customer service is better at this one than others. They actually call for back-​up at this store instead of letting you wait 5 deep.
3. This is the store that told me about their app that has the % off coupons and if for some reason the coupon on the phone is having trouble scanning, they have ones at the register to scan.
4. This store is clean and well maintain and organized.
I always find what I am looking for here and they are 100% better than Hobby Lobby. They have more craft supplies, cooking supplies and better customer service.

I am the acrylic painting instructor at this location and, after teaching at several stores across the country, I can say without a doubt that this store is outstanding. The management and staff care about the customers and the employees, and it shows. The store, itself, is organized and the associates are always helpful and friendly. There are several wonderful arts and crafts classes available and a beautiful classroom for learning and fun.

There really needs to be a zero stars for places like this. Worst customer experience in a very long time. Needed a Wilton product so I stopped in, had to wait in line behind two other people while the two checkout ladies did everything they could do not do their job. When i thought the checkout lady was done with the women who returned $ 100.00 of what looked like tree branches the tree lady decided she might want a CD so there was a five minute discussion on was this a good Christmas CD. I commented that the checkout lady should just take the money and get on with it and I was told to just hang on, they were short staffed and corporate knows. I dropped my single item and left. Michaels will never see a dime of mine again. Called to let the manager know about my experience and was told the same sad story, when asked why she was not at a register I was told she was working in the framing department. I guess if you have nothing but time this might be the place to shop, not sure who you are but give it a shot if you’ve got more time the common sense.

I’d say it’s pretty much your basic arts and crafts supply store.
They also have a cake decorating section with lots of Wilton products. They also have various kinds of arts classes you can take for a reasonable price.
I mainly go in here for some home décor and picture frames. Their frame selection is huge and every other week certain brands go on sale for 40% off. They also do custom framing, but it’s expensive. I’ve used them for a few jobs and they are great. But make sure you check the KC Star and grab the 60% off coupon.
One thing I’m not a fan of is they often seem under staffed. The lines can get long at check out and when you have a question you basically have to hunt someone down for an answer.
But overall a great shop.